Wesley Chapel Toyota

When I submitted an online request, John immediately called me to inquire what my needs were. Later that day, he quoted me & then took time from HIS day off the next day to show me excellent customer c called me to inquire what my needs were. Later that day, he quoted me & then took time from HIS day off the next day to show me excellent customer care! This is how I would treat my customer, and I very much appreciated that John did this for me. This is the 2nd vehicle that we have purchased from the dealership. More

Go See John Weicherding, he will treat you good I bought Go See John Weicherding, he will treat you good I bought a new Tundra and he spent a lot of time with me going over all details making my Truck buyin Go See John Weicherding, he will treat you good I bought a new Tundra and he spent a lot of time with me going over all details making my Truck buying experience successful At Wesley Chapel Toyota they will go out of their way to make you feel at home More

Approximately a month ago, my wife visited Wesley Chapel Toyota with my 18 year old daughter and disabled son, in quest of purchasing an advertised 2011 Toyota Yaris. The salesman,John Weicherding, was aggr Toyota with my 18 year old daughter and disabled son, in quest of purchasing an advertised 2011 Toyota Yaris. The salesman,John Weicherding, was aggressive in demeanor and advised my wife and daughter- price as is -we do not negotiate, touting their 100 + step inspection process. From there, Jamie from their finance department took over and tried to takeover the loan procurement process to enable his benefit,despite the fact that my daughter was already pre-approved for financing. During a phone conversation with Jamie, as I was out of town for work, he stated he needed my credit info, employment etc, again none of which was needed as financing was to occur separate from the dealership. Nevertheless, the process proceeded and the car was purchased. Now, let's return to the 100+ step inspection process. Upon arrival home the service engine light came on and the radio failed to work. While the response from the service department was somewhat receptive, the efficacy of the 100+ step inspection process was nullified. Several emails and calls to speak with the managing director of the dealership received no response. This was my first and last car purchased from this dealership - I am totally dismayed to say the least... More

Go see John Weicherding at Wesley Chapel Toyota to buy your next car. He takes the stress and anxiety out of car buying. I never want to buy a car from anyone else. John is honest and truthful and doesn' your next car. He takes the stress and anxiety out of car buying. I never want to buy a car from anyone else. John is honest and truthful and doesn't play games. Thanks John for taking the stress out of my car buying experience. You're the best! More

We bought a Venza form Wesley Chapel Toyota worked with John Weicherding. He was AMAZING!!! John was patience, detailed and kind! If you need anything he encourages you to call him. He always answers an John Weicherding. He was AMAZING!!! John was patience, detailed and kind! If you need anything he encourages you to call him. He always answers and is always HELPFUL!!! Thanks again John for making our car buying experience excellent and easy! Rebecca and Charlie Sewell More

Go see John Weicherding. He will take Great Care of you too. We had a great experience overall at Wesley Chapel Toyota. The sales team was wonderful and extremely helpful. No pressure tactics involved. The too. We had a great experience overall at Wesley Chapel Toyota. The sales team was wonderful and extremely helpful. No pressure tactics involved. The only complaint we had was it took to long to get to the final financing paperwork (we had to remind them we hadn't seen anyone yet), but after we got there, even the financing guy was wonderful. We would recommend anyone go there to purchase your next car or truck (new or used). We will be back!!!! More

Excellent, very professional service! We luv our new -used- Toyota highlander! We now own 3 highlanders. And one rav 4! Toyotas are the very best!!! -used- Toyota highlander! We now own 3 highlanders. And one rav 4! Toyotas are the very best!!! More

My first time ever buying a "new" car. Eric was very friendly and showed me everything. Peanut (PJ) made sure to explain every detail to me so I was very aware of my pricing and monthly payments. B very friendly and showed me everything. Peanut (PJ) made sure to explain every detail to me so I was very aware of my pricing and monthly payments. Both were very friendly even with all my male bashing comments. Thanks guys More

Kagan and Jack were wonderful to work with! Everyone with whom we've spoken at Wesley Chapel Toyota was very accommodating and very pleasant. They not only listened to what we wanted but provided us wit with whom we've spoken at Wesley Chapel Toyota was very accommodating and very pleasant. They not only listened to what we wanted but provided us with a great car for a great price. Jack went above and beyond all expectations to make the entire transaction easy for my elderly parents. This is what great customer service looks like! More

I raved about Wesley Chapel Toyota in March and here we are in July and the Honeymoon is over. This is not a disgruntled customer review as much as it's my observations as to what's wrong at this Toyot are in July and the Honeymoon is over. This is not a disgruntled customer review as much as it's my observations as to what's wrong at this Toyota dealership. In the beginning you will be treated like a king, however, that comes to an end once you expect the "king treatment" each time you visit. When they had to put some leather on the console in my car, they loaned me a car, however, when the leather seats (they installed and charged a premium for) started to come up off the seats (and begin to bubble up), the guy named Bobby was pretty condescending in his attitude and approach toward repairing the problem. The tech took the seats apart and when he was done with his repair, it took one short hour for the seats to revert back to the original problem/condition. This time, I paid for the loaner car. They thought it would take an entire day so I would be charged $65.00 for the rental car, however, since the repair took two hours, I was charged $12.84 and got my car with bad seats and a new surprise - a scratched up middle console where it was scratched from either the seats being pulled out of the front or by some type of tool. Again, there was no resolution to this problem. As for the Prius, it's a nice entry level hybrid for the money but, then again, $30K for plastic, leather seat covers and a cardboard feel simply does not cut it. I even opted to trade it in for a Hybrid Camry but, no one was too anxious to keep my business as they offered me a lesser trade in value then where I ultimately purchased a new car (a Century Kia, Tampa) - Go figure. The real problem is the Prius is not well appointed or well made. It feels cheap to drive and it's simply not worth getting a few extra miles in exchange for a low resale value, comfort and safety. I'm glad no one got back to me to quickly about the Hybrid Camry, as it gave me a few days to look around and, after reading an objective review on the Optima Kia Hybrid in the Wall Street Journal, I visited three Kia dealerships and purchased a 2012 Kia Optima Hybrid (with the premium package) for $9499.00 plus my Prius. This was a better deal than two other Kia dealerships and much better than Wesley Chapel's offer to take back their Prius and trade it in for a Camry. I'm getting near 40 on the highway in the Kia and the car is simply beautiful and FEELS like a car, not a clown cart. I have heard a phrase being used to describe the purchase/sale of a Prius and that's "One and Done" and I was DONE with Toyota, the Prius and Wesley Chapel Toyota. Be aware that the majority of the reviews for this dealership are heavily solicited by the sales people. They have an entire pitch as to how to leave positive reviews for them on Google and for when Toyota contacts you for a rating of this dealership. What cost Wesley Chapel this bad review is a LACK of consistent customer care, charging for a loaner car and basically not addressing the problem with seats they charged a premium for. yes, the people are friendly and cordial, however, when it comes to customer care, they have some issues. BTW, I purchased my Kia at Century Kia in Tampa and Jesus and Hector were great! This review is marked Liked: Value, service - This is NOT the case. More