West Broad Honda

In August my car was serviced at West Broad Honda. Because they noted during a previous visit that the battery was corroded, I verbally told the Service Advisor that the battery needed to be checked, Because they noted during a previous visit that the battery was corroded, I verbally told the Service Advisor that the battery needed to be checked, and it was included in a written list of things to check that I gave to the Service Advisor. The Service Advisor called me while the car was in the shop to tell me about services that were needed. I approved all the services he recommended. These did not include battery replacement. When I picked up the car, I asked again about the battery, and he stated it was ok. On September 21 my car would not start, forcing me to cancel my activities for that day and the following day. I called West Broad Honda, and their response was that they could not get my car in until October even though I am a regular customer there! I called CMA Colonial Honda, and they gave me my choice of appointments the following day even though I have never done business there before. On September 22 AAA came to my home, where the car was parked, and replaced the battery, after which the car started with no problem. When the Service Technician popped the hood, I could see that the battery was covered in corrosion. I will never go to West Broad Honda for service again and provide this as a warning to others who may need reliable service for their Honda vehicles. More

Overall the experience was very positive. My only comment is I did feel pressure to buy the Auto Armour Package. In fact when I said I did not want it, Chris indicated he "would have to spea My only comment is I did feel pressure to buy the Auto Armour Package. In fact when I said I did not want it, Chris indicated he "would have to speak to his manager". Because of the fairness of the overall purchase price, I succumbed to what I did feel was pressur, to buy the Auto Armour Package, More

It was very easy and stress free doing business with West Broad Honda. They never pushed us to buy anything and we’re excellent at answering all of our questions. Broad Honda. They never pushed us to buy anything and we’re excellent at answering all of our questions. More

Antonio made my experince purchasing a vehicle so easy. He was very quick to get back to me with any questions I had and made me feel extremely comfortable. I can not say enough good things about him or We He was very quick to get back to me with any questions I had and made me feel extremely comfortable. I can not say enough good things about him or West Broad Honda. I would absoultely go through them for my next car. More

The service is always excellent and they communicate well with the work to be done and when it will be done. Easy in and out for maintenance work. with the work to be done and when it will be done. Easy in and out for maintenance work. More

The courtesy shuttle was very helpful so I could get to work and back. Appointment scheduling was also a breeze. work and back. Appointment scheduling was also a breeze. More

Kevin and Chris at WBH are amazing. This is the second car I've bought and both times Kevin got me exactly what I wanted. This is the second car I've bought and both times Kevin got me exactly what I wanted. More

Have bought three vehicles from this dealership and have had a good experience ech time. David Sewell was super helpful and made the process easy. had a good experience ech time. David Sewell was super helpful and made the process easy. More

Great place to take my Accord when my service is due. Excellent staff and service. Thanks, Leslie, for all you do. Excellent staff and service. Thanks, Leslie, for all you do. More

It was easy to make an appointment to bring my car in. On the day of service everyone was respectful to me and helpful. The person helping me answered all my questions. On the day of service everyone was respectful to me and helpful. The person helping me answered all my questions. More