West County Honda

Dylan was very friendly and was willing to answer any questions I had about purchasing my Acura TL. He even let me bring the car back to get it detailed a week after I bought it. Thanks again Dylan. questions I had about purchasing my Acura TL. He even let me bring the car back to get it detailed a week after I bought it. Thanks again Dylan. More

I was calling to set up service and my call was constantly bounced around for about 10 minutes. So of course frustration built up. I finally got an advisor by the name of pebblis who listened to me constantly bounced around for about 10 minutes. So of course frustration built up. I finally got an advisor by the name of pebblis who listened to me as I went on about how horrible of an experience I was having. She remained friendly and listened to all my complaints and took the time to make sure all my problems were taken care of before she got off the phone. I TRUELY appreciate her patience and understanding More

This is the third auto I've purchased from West County Honda in the past two years. Bret Donaldson was friendly, helpful and efficient. He assisted with auto analysis (without being intrusive) and County Honda in the past two years. Bret Donaldson was friendly, helpful and efficient. He assisted with auto analysis (without being intrusive) and review. My son and I went on a test drive (alone) with the chosen vehicle, and had a wonderful opportunity to review the car's performance and features. The finance office guy was cheerful, efficient and incredibly speedy for this tedious task. I'm a loyal customer. Bret Donaldson sealed the deal, and we all went home happy. More

My overall impression of West County Honda was a good one. They made it simple and painless for us to get a good deal, and to get it done quickly. I love my new Odyssey! one. They made it simple and painless for us to get a good deal, and to get it done quickly. I love my new Odyssey! More

I just purchased a Honda Accord from Bret Donaldson at West County Honda. Bret was great to work with and went out of his way to make sure I got what I wanted. I sent him emails on Sunday and his day West County Honda. Bret was great to work with and went out of his way to make sure I got what I wanted. I sent him emails on Sunday and his day off thinking he would answer when he returned to work, however, he responded to my questions during his time off. There was no negotiating, they started lower than I planned to begin. This was the easiest car purchase I've done. I will be recomending Bret and West County Honda. The service was oustanding. GMH More

Brad did a great job coming up with options for me as I traded in a leased Pilot and purchased a new Pilot. He was knowledgeable and friendly. A great job overall and a very satisfying experience for me. traded in a leased Pilot and purchased a new Pilot. He was knowledgeable and friendly. A great job overall and a very satisfying experience for me. More

Mike Banaskavich was our sales person, he was extremely friendly, knowledgeable and committed! He gave me his card with his cell number I assumed that was a "sales" thing. I got my car and we needed a few friendly, knowledgeable and committed! He gave me his card with his cell number I assumed that was a "sales" thing. I got my car and we needed a few things addressed. They called as promised to set up my service appointment to address the "we owe you" items we discussed prior to the sale. I got the call 2 weeks later to bring it in. Although there were some serious issues with the Service Department, Mike answered his cell when I called him at 7:00 a.m. with the concerns I had with the service department. Mike not only answered my call before his "working" hours he also made calls to get my issues addressed and called me back. I was beyond impressed with Mike and I think WCH is very lucky to have stolen him from Mungenast! The Service Department needs a lesson in Customer Service & Fulfillment. My car was supposed to be detailed, few other things (front end related) addressed and another part (I Broke ) fixed during it's 4 day stay at WCH. Needless to say I went to pick up my car Monday after being called Saturday that it was ready to find that not only did they say it wasn't ready but they couldn't locate my keys. I waited 45 minutes to find out that someone had taken it to get some "finishing touches" so it wasn't lost nor mia just left hand not talking to the right. Either way I pull out of the lot in my beautiful car (they detailed the out side) just to realize they didn't fix the thing I had broke and nor did they detail the inside. I was extremely disappointed. They had my car (Odyssey Touring Ellie) for 4 days gave me their loaner (thankful but it was a serious down grade from my car) either way asked several times during my car's stay if it had been detailed. Was told yes over and over. Even with cost estimates on the part I broke and approved the charges for to be fixed. Anyway after the long drawn out ordeal mind you all of this "service" stuff happened today. I called and spoke to the Service Manager he was beyond helpful and apparently his guys just need to take a page from his book. He offered to come get my car (45 minute drive away) and fix it completely in 1 day. He also will bring it back to me. Now that's customer service. So although I did have a very bad experience with the service department initially I must say they're really trying to make up for it and the sales team (Mike Banaskavich) is beyond impressive! Between the service manager Brian and Mike they beyond met my expectations. I was really dreading this whole must fight for it to be right thing, but I'll say this it wasn't much of a fight they cared that it wasn't right! Impressive! More

Great time buying this van. we got the price we wanted and all the options we wanted as well! Our sales person Dennis Olson was a great help the whole time! and all the options we wanted as well! Our sales person Dennis Olson was a great help the whole time! More

The sales consultant was accommodating and flexible during the entire purchasing process. We were looking at several cars and he delivered upon our every request. He was friendly and courteous, though during the entire purchasing process. We were looking at several cars and he delivered upon our every request. He was friendly and courteous, though sometimes preoccupied with other customers, but great to work with overall. More

Chris was highly knowledgable about the Honda brand. He was attentive and listened to everything I wanted and needed in my new vehicle. He gave me all the info that I needed and didn't press me at all to b was attentive and listened to everything I wanted and needed in my new vehicle. He gave me all the info that I needed and didn't press me at all to buy a new vehicle. Great experience. More