West Herr BMW of Buffalo

Definitely the worst. Charged me $7000 for repairs. I get the car back and still have the same issues that I had prior to getting the service done the car back and still have the same issues that I had prior to getting the service done More

Warranty alert Don’t ever buy a warranty from this dealership! They have everything in fine lines and in New York the dealership has control of what is covered and r Don’t ever buy a warranty from this dealership! They have everything in fine lines and in New York the dealership has control of what is covered and refundable!! Management is very rude!!!! More

Great service Scott was great he spent the weekend explaining my options to get out of my lease and what BMW had to offer. Great options. Once my lease is up I wi Scott was great he spent the weekend explaining my options to get out of my lease and what BMW had to offer. Great options. Once my lease is up I will be back Aurea More

excellent customer service! ! My husband and I where taken care of on a same day purchase! Dennis was very knowledgeable and helpful! I would highly recommend a visit. My husband and I where taken care of on a same day purchase! Dennis was very knowledgeable and helpful! I would highly recommend a visit. More

Poor Service Department This dealership does a nice job selling you a vehicle, however their service department has got issues. Firstly you cannot reach a live person by phon This dealership does a nice job selling you a vehicle, however their service department has got issues. Firstly you cannot reach a live person by phone, you leave a message and they will not return your call. More

Unreal! I wanted my car back. No heads up about the time Not very good communicating the vehicle status my vehicle was there for a wk for spark plugs the original contact ask was it something i would wait fo Not very good communicating the vehicle status my vehicle was there for a wk for spark plugs the original contact ask was it something i would wait for ...total disconnect from the orocess and how it works to my disadvantage i had to go in to find out the status no one is ever avalible by phone. Very inconsedirate of my time. I like my BMW but i dont think i will buy again. customers matter!! More

5 Stars, Excellent Tested this dealer outside of ‘regular’ set of circumstances. Staff, Thomas and Adam performed very well. The car being a US model, exported to Cana Tested this dealer outside of ‘regular’ set of circumstances. Staff, Thomas and Adam performed very well. The car being a US model, exported to Canada, had to have a HPFP replaced under US warranty and had to be brought to Buffalo from Toronto, Canada at a tender age of 8 years. As I had to bring the car in from Toronto, both Adam and Thomas accommodated this repair within a single day. They did so by ensuring part was waiting at the shop (normally, part is ordered only after diagnostics) and by getting on with the job right from the early morning. Adam was on the ball recognising the issue and my disgnostics done in Toronto and arranged for prompt appointment. Thomas did get the ball rolling as soon as car was in, even though it was not on "the appointment List". This way I could wait for the repair instead of making multiple trips or getting a hotel. It is a testament to Thomas' and Adam's appreciation for a customer from afar. They are both an asset to this organization. Big thank you! More

GREAT SERVICE I have been buying autos for 50 years and this dealership is top notch. Employees make you feel like family. A special thanks to Mike. I have been buying autos for 50 years and this dealership is top notch. Employees make you feel like family. A special thanks to Mike. More

very poor costumer service they treat you by you cloths and who you are they think if I'm not white so i can't afford BMW . first i was there looking around foe 30 min at 11.00 they treat you by you cloths and who you are they think if I'm not white so i can't afford BMW . first i was there looking around foe 30 min at 11.00 am no one was interest to talk us me my wife and kids they were thinking we r there just to chill . so then i went to cashier i asked if everyone is busy . then she oh you guys looking to buy i said yes thats why we are here then they got guy for us he wasn't interest in us he was thinking same thing that we can't afford BMW . good luck guys . we bought 2(bmwx5 2017&BMWX3 2017) car from WESTLAKE BMW of cleveland ohio . i be coming to service to your dealership lets see how will you take us More

BMW doesn't stand behind their product!! I took my 2011 BMW X5 with 43K miles on it to Towne BMW for an oil change and a open recall on the Vanos Bolt Assembly. Came back days later leaking I took my 2011 BMW X5 with 43K miles on it to Towne BMW for an oil change and a open recall on the Vanos Bolt Assembly. Came back days later leaking oil. I took it back a second time get the job done right. 1300 miles later my motor starting knocking! 3rd trip back, now I am told my motor has metal shavings in it and I will need a new crate motor for 20K! I was under the mileage for the warranty but over the 4 years by about 6 months. Tom, the Service Manager, called me with the news and had the mechanic on the phone that listened to the car. First they claimed I was overdue for my oil change. I had my records proving otherwise. They denied the Vanos recall had anything to with the issue because "it's way in the front of the motor." It was a high end knock in the motor coming from the Vanos area. Then the mechanic tells me "the crank is sliding back and forth" which is the problem. I found that interesting seeing the crank doesn't slide back and fourth, it is seated in crank journals. I would assume the mechanic wanted to blame journal surface burns or bush-burning. Bush-burning is mainly caused by lack of lubrication, thin or dirty oil. Again, perfectly maintained vehicle. The local warranty rep offered to cover 20% of the motor. I then contacted BMW North America a spoke to Zac Grubbs. I faxed my records over and 5 days later was told they are standing by the 20%. Towne offered me 13K for my vehicle plus BMW's 20% which came to $15,600 if I wanted to trade it in. ( That's a quick loss of 10k after Towne touched my vehicle!) I went and picked up my vehicle and drove it next door to Land Rover. I told Land Rover about the noise and what Towne believed the issue was. They offered me 19k! Towne was also kind enough to leave all the heat shields from the top and bottom of the motor and the air induction system in the rear of the vehicle. Had to make another trip back for the box of bolts. In my opinion Towne BMW is responsible for ruining my motor. I have since purchased a Land Rover and would never go back to a BMW after seeing how they stand behind their product. Also, I wouldn't take ANY motorized vehicle to Towne for any type of repair! BBB, Attorney General and Consumer Affairs to follow. More