West Herr Chevrolet of Rochester

Friendly greeters, excellent salesman , salesman very knowledgeable about cars, clean office area, and happy with new car purchase. knowledgeable about cars, clean office area, and happy with new car purchase. More

Excellent, professional service. Highly passionate sales from Gene. Enthusiastic to go the extra mile for me. 10/10 will come here for my next car. Highly passionate sales from Gene. Enthusiastic to go the extra mile for me. 10/10 will come here for my next car. More

I had a fantastic experience from start to finish! Got the exact car I wanted at the price I wanted. Alonzo Turney was my sales rep and helped me every step of the way. Went above and beyond. Even sav Got the exact car I wanted at the price I wanted. Alonzo Turney was my sales rep and helped me every step of the way. Went above and beyond. Even saving a seat pillow from my old car that I traded in! More

Matchless customer service and attention to detail. Pricing most reasonable. Don't go anywhere else! Pricing most reasonable. Don't go anywhere else! More

Salesman Gene, website ad and carfax all said vehicle purchased had all new tires. They did not. Contacted Gene and manager, Jake regarding. Did not get a response from either. Love the vehicle, very dis purchased had all new tires. They did not. Contacted Gene and manager, Jake regarding. Did not get a response from either. Love the vehicle, very disappointed w tires and lack of reply EDIT: I received a call today from a senior sales manager, Michael Clark, today. We had a conversation and bottom line-he went above and beyond to resolve the issue. I am very impressed with the follow through and the resolution provided. A+ for West Herr Chevrolet! More

My experience with west herr has been amazing. I have never been treated so well purchasing an automobile. Every person ,including the CEO ,has been a pleasure to work with. My sales pro ,Mike Tys I have never been treated so well purchasing an automobile. Every person ,including the CEO ,has been a pleasure to work with. My sales pro ,Mike Tyson, goes through everything, every detail, every spec and never any pressure or games. They will inform you of warranties and all other packages etc they can provide but there’s no tactics. Truly professional. Same with the finance people. Just a smooth transaction. This is our 2nd vehicle from west Herr. Undisputed best dealership! More

did deal rite over phone. was a easy transaction. in and out of dealership in a hour. was a easy transaction. in and out of dealership in a hour. More

This is my 2nd truck from West Herr. My salesman, Mike Tyson, was extremely helpful. He got me the maximum equity out of my old truck, which I needed at the time. He got me into a lea My salesman, Mike Tyson, was extremely helpful. He got me the maximum equity out of my old truck, which I needed at the time. He got me into a lease on my new truck which fit my low miles driving(<5000 miles per year). So far I'm very happy with their service and professionalism. In fact when I was waiting to take delivery- which was the same day- my previous salesman, Casey Brown from 2.5 years ago, came over and said hi. You can tell that everyone works together there as a team. More

The original purchase was above perfect. Recently I took our Trax in to have a split rubber molding replaced. They parked my car outside, so I figured a 2-3hr wait. 32 minutes from the time Recently I took our Trax in to have a split rubber molding replaced. They parked my car outside, so I figured a 2-3hr wait. 32 minutes from the time I walked to the waiting room, I was told Sir please sign here your vehicle is ready. I was definitely amazed “32 minutes”! Everyone was super polite too including the sales manager whom originally sold me the car. This was my 1st purchase at West Herr Chevrolet. My next car will also be purchased there. Thank you, Tommy More