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West Herr Chevrolet of Rochester

Rochester, NY

4.4
78 Reviews
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3850 West Henrietta Road

Rochester, NY

14623

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Showing 78 reviews

August 09, 2023

I had made this appt. primarily to get my car inspected-when I rec'd coupon for lower price -I also did oil change and rotated tires. everything was done . and I waited i More

by lindac218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Reese and also your cashier at desk
Aug 09, 2023 -

lindac218 responded

I made this appt. primarily to get my car inspected-when I rec'd coupon for lower price-I also did oil change and rotated tires. Everything was done and I waited in the lounge-which was very comfortable

August 01, 2023

Casey worked very hard at finding me the perfect used vehicle with the right mileage at the right price. I have never had a good experience buying a car until now. It was a true pleasure working with him More

by Cheri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott in finance
July 26, 2023

I didn’t feel pressured at any time. The salesmen answered all my questions. He was polite, friendly and fulfilled all my needs, buying my vehicle. More

by jdowney9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Tyson
Jul 26, 2023 -

jdowney9 responded

Thank you so much Mike. I look forward, to working with you, in the future. Judy Downey

July 12, 2023

Worst service I have ever received at a dealership. Will not go back there again. I went in to the dealership I bought my car at for an inspection. Was told I needed new rear break pads to pass inspect More

by Casacelic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
Jul 13, 2023 -

West Herr Chevrolet of Rochester responded

We are very sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Bill, at 585-899-0350. Thank you.

July 09, 2023

I Purchased a 2023 Tahoe LS from West Herr Rochester, and it was truly a pleasant experience. On a scale of 0-5, I rate it five. Service is a completely different story… I rate it zero. I took the Tahoe, w More

by aho4624
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian, Bryce
Jul 10, 2023 -

West Herr Chevrolet of Rochester responded

We are very sorry to hear this was your experience with us. We have forwarded this on to our Service Manager to look into this further for you. Thank you.

July 03, 2023

Service was great! Just don’t understand why it cost me 1200 dollars to put breaks on a 2021 Silverado trail boss. The truck has 16500 miles on it! They wouldn’t even g More

by tjg2268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t have name of mechanic
Jul 05, 2023 -

West Herr Chevrolet of Rochester responded

We are sorry to see the three star review, If you could please reach out to our Service Manager, William, at 585-820-2141. Thank you.

July 01, 2023

Every thing was good and done with me in mind. I am pleased with the Trax I chose and enjoying it very much.I would tell friends to go to West Her to purchase a car. More

by falconman53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Kelly
June 30, 2023

Excellent value given for trade in. Very nice dealership showroom. Rather low pressure sales and financing. Were able to get the vehicle I wanted easily. More

by mcnamrag
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Stone
June 29, 2023

I'd love to thank Ahmet Bektas at west Herr Chevy first off I called and spoke with a representative not even 5 minutes of me speaking to her she sends me over to Ahmet it was almost even closing time he w More

by jkeyser31
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ahmet Bektas
June 25, 2023

I had a good experience with Jason k, he made sure the car I picked was in top shape before leaving the store. Would recommend West Herr to family or friends. More

by Judy
Recommend Dealer
Yes
Employees Worked With
Jason Kohlmeier
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