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West Herr Chevrolet of Rochester

Rochester, NY

4.4
74 Reviews
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3850 West Henrietta Road

Rochester, NY

14623

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Showing 74 reviews

April 25, 2024

Gabe Macdonald, sales, and the finance mgr as well as the general Mgr worked together to get me the car that I wanted as well as the price I could afford! More

by lizzy49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Macdonald
March 13, 2024

I have had a great experience leasing a new 2024 Chevy Equinox with Bill at West Herr. Bill went the extra mile to get me a lease in my budget and took the time to explain everything, including the best o More

by Nina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill
March 03, 2024

I worked with Chris and Austin and they both were very profesdional. I would work with them again. More

by yvonne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Balewick snd Austin in financing
March 01, 2024

Everything was done as expected. This was my first visit for maintenance. It was the only free visit with the purchase of a new vehicle. All went well. More

by robandlisawilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employees
February 29, 2024

I called they said I could use my free oil change any Chevy dealership I get there and they did not honor it. They told me all the dealerships would be fine that didn’t happen. More

by ggruttadauria1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot his name
Mar 01, 2024 -

West Herr Chevrolet of Rochester responded

We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, William, we would like to look into this further for you. You can reach him at 585-359-1300 x 201. Thank you.

December 29, 2023

Went to west Herr Chevy for warranty work and oil change. They were wonderful very polite and professional. Made me feel like a value customer This was my first visit with my 2024 Trax. I will definitel More

by sally50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My appointment was with Justin
December 10, 2023

Dan Dettorre and Austin Kelly worked very hard to find me a vehicle to fit my needs. They are very fair and courteous. I wish GM could have supplied the vehicle I needed because these guys are great to work More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dan Dettorre, Austin Kelly
December 04, 2023

Bob Thompson was the sales person I worked with. ... everything went very well. I bought a 2016 GMC Canyon. I thought the price for a used car was high at 30k but the truck has every thing and was sh More

by nucrpt4u
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob THopmson
November 30, 2023

Very prompt and professional service. Everything was done on time. The waiting room was very clean and allowed me to work easily while waiting. More

by ddewind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
November 25, 2023

Happy with my purchase. Great to deal with smooth transaction! Sales team is outstanding. Highly Recommended. A +++++ More

by fmalvaso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey
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