Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Herr Chrysler Dodge Jeep Ram of Lockport
Lockport, NY
102 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 102 reviews
Helpful September 27, 2023
My appointment was at 1:30. They took my vehicle right on time. Was friendly and professional. They told me that I could go into the waiting area and they would come and get me They took my vehicle right on time. Was friendly and professional. They told me that I could go into the waiting area and they would come and get me when they were done. The waiting room was clean and bright. My vehicle was done in a reasonable time. I would say of all thr dealerships I've experienced this one was far the best. Every employee I came across had smiles on their faces and friendly hellos. More
by hopeln507
Employees Worked With
Alexander
September 25, 2023
I took my Jeep Cherokee in because I kept loosing air in my right rear tire. They checked out the tire and found a nail in it. They repaired the tire and sent me on my way in a little over an hour at a cost my right rear tire. They checked out the tire and found a nail in it. They repaired the tire and sent me on my way in a little over an hour at a cost of only $35. They also did a multi point inspection while my Jeep was in for servicing. More
by Cillaferg
Employees Worked With
Brett & Tim (technician)
September 07, 2023
No one bothered to put a Mileages sticker on my windshield either, letting me know when to bring it in for a oil change, rotating the tires, possibly a tune up plus any of the extras they would usu windshield either, letting me know when to bring it in for a oil change, rotating the tires, possibly a tune up plus any of the extras they would usually perform when you purchase their maintenance service contract. I also had a problem with the first employee taking advantage of a elderly women on her own browsing the cars and interested in what the difference is between buying one out right or leasing. I was actually suckered into buying one which the salesman never went over the paper work with me concerning price and monthly payments. Make sure you bring someone with you and hope for the best. It took some time before it eventually got remedy having Ryan Woodward taking care of me the 2nd time around instead. Thank you Ryan Woodward for showing you cared about a senior customer. Sorry to say, I highly doubt I would deal with them again. If I need another car in the future I would end up going to a small dealership or a private owner. More
by buffalony
Employees Worked With
Matt Wilkson and Ryan Woodward
August 21, 2023
This is the third vehicle I purchased from this location. Bruce was my sales person 2 of the 3 times. And as before the transaction went smoothly, any issues or promises was dealt with in a timely manner. I Bruce was my sales person 2 of the 3 times. And as before the transaction went smoothly, any issues or promises was dealt with in a timely manner. I am more than happy with my purchase. More
by tprpwc
Employees Worked With
Bruce
July 25, 2023
Our sales consultant was Sam Manella. We had a very positive experience as Sam is extremely thorough and easy to work with! We also love our new Jeep! We had a very positive experience as Sam is extremely thorough and easy to work with! We also love our new Jeep! More
by Demault1dan
Employees Worked With
Sam Manella
July 18, 2023
Cody was very helpful and the process of the purchase of my truck went very well. I would recommend him to others looking to purchase at West Herr. my truck went very well. I would recommend him to others looking to purchase at West Herr. More
by eaw18
Employees Worked With
Cody Trzecieski
July 12, 2023
I had a wonderful experience at this dealership. Everyone was extremely helpful and explained everything to me as this was my first time buying a car from a dealership. They are also very nice to wo Everyone was extremely helpful and explained everything to me as this was my first time buying a car from a dealership. They are also very nice to work with and make sure to make the process as seamless as possible and treated me kindly. More
by Julia I
Employees Worked With
Steven, Megan
