West Herr Ford of Hamburg

Excellent service! If you’re looking for a vehicle Dan Sallon is the guy to see. He’s kind, no pressure and found me a great suv and even got me a great low payment. I will definitely consider buying agai Sallon is the guy to see. He’s kind, no pressure and found me a great suv and even got me a great low payment. I will definitely consider buying again from West herr! More

Brought my 2005 mustang in for work I dealt with Robert in service Dept Extremely friendly as all the staff were. fast service. highly recommended. in service Dept Extremely friendly as all the staff were. fast service. highly recommended. More

Amazing Sales Team I recently purchased a vehicle from here and worked with Steve, he was amazing through the whole process and I could tell my happiness was a top prior I recently purchased a vehicle from here and worked with Steve, he was amazing through the whole process and I could tell my happiness was a top priority. After the purchase was made he even checked in to make sure everything was working out well. More

Brought 2 trucks and now they have wasted my time because I got spray bed liner appointment and every time I go there I get a excuse why they can’t do it. They have lost my business I got spray bed liner appointment and every time I go there I get a excuse why they can’t do it. They have lost my business More

Couldn't Be Happier! It was time to trade in my Lincoln. The process was seamless and quick. The sales agent was knowledgeable and very patient while determining my needs It was time to trade in my Lincoln. The process was seamless and quick. The sales agent was knowledgeable and very patient while determining my needs and wants. Test drives were arranged for numerous options/brands without question. I leased an escape and I love it! West Herr is the only place to purchase your vehicle! More

Loaner car fallacy I arranged a loaner car while my car was on for another attempt to fix an engine issue... Was told after I arrived that loaner was not reserved bec I arranged a loaner car while my car was on for another attempt to fix an engine issue... Was told after I arrived that loaner was not reserved because I didn't check with Ed Shaffer, service manager I had confirmation, service desk seemed to cancel Then... Delay to diagnosis problem before I can get loaner Still waiting, frustrated and angry More

I purchased a used 2009 Ford Fusion. The process was fast and easy. I am very pleased with the vehicle and the customer service I received. I will definetly buy here again. fast and easy. I am very pleased with the vehicle and the customer service I received. I will definetly buy here again. More

As someone who works hard for my money and a small business owner who cannot afford to make a poor auto purchase. I needed a car and a dealer who i could trust with my financing and auto purchase. business owner who cannot afford to make a poor auto purchase. I needed a car and a dealer who i could trust with my financing and auto purchase. I chose West Herr and I could not be happier. My new Focus is wonderfull and I cannot be happier. Thank you West Herr for making my purchase experience a pleasure.. More

I have never bought a car from a dealer before (mostly due to pushy salesmen) But going to Mike at West Herr was the best experience ever. He helped me immensely and never pushed me into buying something due to pushy salesmen) But going to Mike at West Herr was the best experience ever. He helped me immensely and never pushed me into buying something I didn't want. He helped with my trade and got me into the car I wanted quickly. On the actual day I purchased the car I was out with my 2012 Ford within 3 hrs even though it was Mike's day off he came in and was very patient and I never felt rushed. Can't say enough good things about Mike and the dealership. But I will definitely be back when it is time to replace my husbands vehicle. Thank you so much for everything. Love the car and feel great about purchasing it from you. More

When my favorite car salesman ever, Skip Fred, retired, I was at a loss for who I was going to go to when I needed something for my car. When I called over to West Herr, I was transferred over to Don Nowak. was at a loss for who I was going to go to when I needed something for my car. When I called over to West Herr, I was transferred over to Don Nowak. He explained that my paint protection plan did not cover chips in the paint caused by stones. He offered to order touch up paint for me. I told him that I don't get out to Hamburg that often and he said he'd hang onto it for me. I called 2 months later and when I gave him my name he immediately told me "I've got it right here on my desk." When I arrived there he came right out and handed me my paint with a smile. I LOVE great customer service and West Herr in Hamburg has never failed to provide it. Over the years, we have purchased 7 vehicles from Skip. More