Back

West Herr INFINITI

Williamsville , NY

4.8
194 Reviews

8137 Main St

Williamsville , NY

14221

Directions

By Type

Showing 194 reviews

December 07, 2023

The team was very attentive and awesome to work with. They made sure I clearly understood the issues and work that needed to be completed. Also, checked in with me to provide updates while I waited. G More

by adenning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonas
December 03, 2023

I like to thank the entire westherr dealership staff very courteous and helpful staff. They diagnosed my vehicle properly and repaired the issue that my vehicle was having also helped save me money and also More

by lamar.lt81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin, jonas
December 01, 2023

I have done business with them since their inception at Infiniti and been very satisfied. More

by Jzdarsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
November 12, 2023

Easy to make appointment Kevin Burckhard at infiniti service advisor is friendly and helpful, he explained work clearly and make good recommendations. Wish they would still give loaners if the service More

by Txhsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Burckhard
October 30, 2023

Kevin squeezed me in last minute for oil change on 10/29. Great customer service! More

by Thinkpositive716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin@ Infiniti Williamsville
Nov 01, 2023 -

West Herr INFINITI responded

We're so glad that Kevin could provide you with a positive experience! Thank you for choosing West Herr!

October 27, 2023

Excellent service personnel. Jonas great. Mohammed spent additional time to vacuum my car then extra time helping me with some problems I was having with my locks and navigatio More

by Judy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonas, Mohammed
October 19, 2023

They have always done a great job. My normal service manager moved to another location, but his replacement did a fantastic job - meaning, he gave realistic estimates, was friendly, p More

by EBG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonas
Oct 19, 2023 -

EBG responded

West Herr Infinity did a great job today! Thank you!

October 14, 2023

Terrific sales and service team and West Herr service is top notch. Definitely recommend for quality, price and overall satisfaction. Service team super friendly and went above and beyond to help correct an More

by al.mills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
October 11, 2023

Service staff members are wonderful Especially Kevin, who leads the team that attend to my service needs More

by QX70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
October 10, 2023

Terrific staff and customer service. Comfortable waiting area. Fair and worthy or praise. Thank you. More

by Ramseyjames337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonas