West Herr Subaru

Though we were Melissa's first sales customers working with Subaru, she did a great job. We were a tough sell as I was not absolutely sure what I was looking for, started with Kia and she took us to Nis with Subaru, she did a great job. We were a tough sell as I was not absolutely sure what I was looking for, started with Kia and she took us to Nissan and Chevrolet. In the end, we decided on the Subaru Forrester and am thrilled. Any questions Melissa could not answer, she went right away to find the answer for us. Thanks to Melissa, the excellent service from her and others involved in the sales process (Amanda was a great help too), we are happy owners of a new Subaru, our first. More

I am sorry I ever bought my vehicle from West Herr! I am sorry I ever bought my vehicle from West Herr! Every experience I've had with west herr has been bad. Every time i come in to get my new vehic I am sorry I ever bought my vehicle from West Herr! Every experience I've had with west herr has been bad. Every time i come in to get my new vehicle fixed or serviced it seems like i need to return for another service appointment, another two weeks wait. When my remote start was not installed correctly, another trip. Didn't have the replacement parts they needed another trip. I have never had one trip to this dealership go well, not one! I have given them enough chances! Don't waste your time at this place. I would not suggest going to this dealer under any circumstances. More

From the first phone call to inquire about the vehicle through the entire process, I have to say that this was a GREAT experience. I recommend West Herr Kia to everyone they were very patient and understa through the entire process, I have to say that this was a GREAT experience. I recommend West Herr Kia to everyone they were very patient and understanding and went out of their way to make sure every question I asked was answered. They were not once pushy, in fact they made buying a new car from them an awesome experience, not to mention the awesome deal I got. I don't believe any of the competitors out there even have a chance against this great company. Trust me don't even waste your time with another company, you too will be 110% satisfied with West Herr... P.S. ask for Lindsay, she is awesome!!! More

The service we received at Kia from Lindsay Romanchuk was outstanding. She patiently worked with us for several hours while we determined what vehicle we wanted to purchase and then she helped us to get a v outstanding. She patiently worked with us for several hours while we determined what vehicle we wanted to purchase and then she helped us to get a very good deal. She never pressured us at all and she was extremely knowledgeable about the cars not only Kia/Subaru but also other makes. A great place to buy a car. More

Lyndsey (Sales) and Matt (Used Car Manager) made a loyal customer out of me. I live 45 miles from the dealership, and because of this, I actually called the dealership to shop for a new car. Not only was customer out of me. I live 45 miles from the dealership, and because of this, I actually called the dealership to shop for a new car. Not only was Lyndsey more than willing to assist, she also supplied me with the Auto Trader guarantee link, which took all the guessing out of the approximate trade in value of my vehicle. Lyndsey and Matt were easy to work with, fun and professional, just the type of people I feel comfortable with spending large sums of money. In addition, I dealt with Sean in Parts. Sean went out of his way to get the answer to my question, and returned my phone call within minutes. I have already bought aftermarket parts from him, and due to his good nature, and willingness to assist, I will purchase more in the future. I worked in the car business for 5 years, but I must say, the impression I have from West Herr Kia is nothing short of outstanding. Lyndsey, Matt and Sean deserve recognition for being superior employees in a business that doesn't often leave positive lasting impressions. Because of these three people, I will be referring all my friends and relative to this family of dealerships.....no matter how far away they live! More

Belinda knew her stuff, was honest and went out of her way to make sure I was happy before I pulled off the lot. She listened to what I was looking for and made sure I got exactly that. Unlike past experi way to make sure I was happy before I pulled off the lot. She listened to what I was looking for and made sure I got exactly that. Unlike past experiences at other dealerships they did not try to force their extended warranties on me. They presented them thoroughly and let me decide. I would highly recommend anyone interested in a Subaru stop in and ask for Belinda. More

Kerry could not have made the buying experience any smoother. I will look to W. Herr and Kerry for my next vehicle purchase. smoother. I will look to W. Herr and Kerry for my next vehicle purchase. More

6 Years ago, I visited your Dodge Store and received some of the worst customer service (everything from being left to wait for 45 minutes even though I had an appt to not receiving promised follow up calls of the worst customer service (everything from being left to wait for 45 minutes even though I had an appt to not receiving promised follow up calls or literature). I vowed to never return, but that all changed 2 years ago when I met Lindsay Romanchuk from your Kia Store at The Auto Show. Not only was she helpful with answering my questions, but she continued to contact me and keep me updated on the new deals offered by Kia. I returned to West Herr 2 years ago and leased a Kia. My entire experience while working with Lindsay was wonderful. I was never left waiting, follow calls were received and every detail was handled quickly. Lindsay was a professional throughout the transaction. More

Thank you to the Parts Department. Craig and the guys helped me put together a parts list for my daughter's 1997 Subaru Impreza Outback Sport. I'm working on the car with my daughter and as we did a ser helped me put together a parts list for my daughter's 1997 Subaru Impreza Outback Sport. I'm working on the car with my daughter and as we did a service, we found we needed crush rings for everything we were doing. Craig and Jim were very patient with me and found all the part numbers we needed. These guys live out all the customer service training they receive. Kudos guys, thanks. More

Charles was very knowledgable and easy to talk to. Everything I was unsure about he explained well. He answered all of my question to my satisfaction and was eager to help in any way he could. He met Everything I was unsure about he explained well. He answered all of my question to my satisfaction and was eager to help in any way he could. He met me price demands and I was comfortable making the purchase. Everyone else that helped me was also easy to work with. I would highly suggest buying a car from West Herr. More