
West Herr Subaru
Orchard Park, NY
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Went in with a 2016 Subaru Outback to be fixed. Turned out the engine was too far gone to be worth it so I ended up trading it in and getting a nice 2020 Volkswagen Tiguan all wheel drive that day. Turned out the engine was too far gone to be worth it so I ended up trading it in and getting a nice 2020 Volkswagen Tiguan all wheel drive that day. Couldn’t be happier. More
Service writer was professional and thorough. Took time to answer questions. I could do without the new (to me) text service summary with video. The summary can not be downloaded. Video was d Took time to answer questions. I could do without the new (to me) text service summary with video. The summary can not be downloaded. Video was difficult to see. I would rather a few minutes face to face with Service Technician. More
I was very pleased with the thorough diagnosis, and correct repair of my car after my dashboard lit up like a Christmas tree. I had taken it to a local repair shop where, for $100, they simply read the correct repair of my car after my dashboard lit up like a Christmas tree. I had taken it to a local repair shop where, for $100, they simply read the codes and said they couldn't reset the Subaru sensors. So I took my car to West Herr Subaru and for a reasonable price they read the same code errors but also inspected the problem, discovered and removed a rodent nest! OH RATS! I exclaimed. But now everything is running just fine. While the hourly rate for the work at West Herr was higher, it was worth the money for a proper diagnosis AND correction of the problem. More