West Herr Toyota of Orchard Park

Lack of communication. Had my truck for almost a month with little to no communication. Had my truck for almost a month with little to no communication. More

I had the absolute pleasure of working with Colleen L. at West Herr Toyota of Orchard Park, and she truly exudes excellence — going far above and beyond what I expected. Drawing from my own experience at West Herr Toyota of Orchard Park, and she truly exudes excellence — going far above and beyond what I expected. Drawing from my own experience as a Showroom Manager with a background in Sales Management and Key Account Sales, I immediately recognized her exceptional expertise and remembered her from our previous impressive interactions. She is not only a major asset to the dealership, but a genuine gem as a person and the ideal representative of everything West Herr stands for. She is backed by an outstanding team. The finance department was phenomenal and secured me an interest rate 5% lower than I anticipated — I couldn’t be happier! The entire paperwork and delivery process was incredibly well-organized, transparent, and professional — by far the smoothest car-buying experience I’ve ever had. West Herr has repeatedly earned my business and complete loyalty with their platinum level service in all areas. Scott, John, Bill, and Brad — you should be very proud of the exceptional team you’ve built and a process that is seamless. Also, as a survivor of Lyme carditis, I want to sincerely thank West Herr for your generous contributions to the Lyme WNY group. Your support in raising awareness and helping those battling Lyme Disease is truly meaningful and makes a real difference. More

I purchased a new car from them in 2/24 and have kept all appointments also. I would give them An A+ each time. appointments also. I would give them An A+ each time. More

Purchased a used (Toyota RAVA 4 ) for my 17-year-old daughter. Andrea (Sales manager) and Bill Vogel were friendly and professional. I was very particular about the vehicle as it was for my daughter. daughter. Andrea (Sales manager) and Bill Vogel were friendly and professional. I was very particular about the vehicle as it was for my daughter. They were very helpful and brought in several vehicles that I wanted to look at to the Orchard Park location. My daughter finally found her first car. I am satisfied with the purchase. Good communication and excellent customer service! Will buy a car from this dealership again. More

Cord, Bill and their team provide excellent service. We have purchased many vehicles from them and have enthusiastically referred them business. We have purchased many vehicles from them and have enthusiastically referred them business. More

Waited a bit for our new Grand Hylander hybrid but it was worth it. Cheri was great to work with. Kept us updated and answered all our questions. We would definitely go back to West Herr for future vehicles. worth it. Cheri was great to work with. Kept us updated and answered all our questions. We would definitely go back to West Herr for future vehicles. More

Service has always been very good. I have been quite satisfied with the service and courtesy. I have been quite satisfied with the service and courtesy. More

It was my first time purchasing a new vehicle. Bill Vogel(sales), Cord Polzin(sales), and Corey Kaczmarczyk(Financial service mgr.) all made the experience very pleasant. Very friendly, profession Bill Vogel(sales), Cord Polzin(sales), and Corey Kaczmarczyk(Financial service mgr.) all made the experience very pleasant. Very friendly, professional, and knowledgeable. Highly recommended. More

It was easy to set up an appointment, when I arrived for my appointment every thing was ready and they documented what I wanted and I waited in waiting area. Service work was completed in timely manner and my appointment every thing was ready and they documented what I wanted and I waited in waiting area. Service work was completed in timely manner and I was back on the road More

They were so helpful and understanding with everything I was looking for, and worked with me every step of the way. Great people!! was looking for, and worked with me every step of the way. Great people!! More