West Herr Toyota of Orchard Park

I found both Bill Vogel and Bill Vogel Jr. to be friendly, courteous and very informative. They answered all my questions and gave me a very detailed overview of the Toyota Rav4. I was very pleased friendly, courteous and very informative. They answered all my questions and gave me a very detailed overview of the Toyota Rav4. I was very pleased to find the car ready when I arrived for pick-up and completing the paperwork was done in a very timely manner. I love my Toyota and the service I received from all the staff at West Herr. More

I Always had the common idea that all car salesmen where only out for how much money they could make. Well I have to say I would send every friend and family member to West Herr Orchard Park in a minute. Mo only out for how much money they could make. Well I have to say I would send every friend and family member to West Herr Orchard Park in a minute. Most of all Roy Brenner the Sales Consultant that sold my car to me was awesome. He made me feel like I was apart of his family I really felt like he was looking out for me and what would work out best for ME. Not what would be best for him and his store. Every thing he did the phone calls on the weekends and driving 50 miles out of his way just for me so I was happy. West Herr you have a one of a kind sales consultant in Roy Brenner. Any one else, if your looking to buy new, used or even lease please call Roy Brenner he will make your adventure in getting a car the best it can be. Thank you Roy and WestHerr OP. Lil N. Cheektowaga, NY More

MY EXPERIENCE WITH DEREK FOGARTY WAS EXCELLENT. I DIDN'T THINK I COULD BE APPROVED FOR A CAR BECAUSE OF MY CREDIT/AGE. HOWEVER, DEREK TOLD ME "DON'T BE SO SAD I PROMISE ILL GET YOU APPROVED" AND HE DID !!! THINK I COULD BE APPROVED FOR A CAR BECAUSE OF MY CREDIT/AGE. HOWEVER, DEREK TOLD ME "DON'T BE SO SAD I PROMISE ILL GET YOU APPROVED" AND HE DID !!! HE WAS KIND AND OUTGOING. EVEN THOUGH I WALKED IN JUST TO LOOK I ENDED UP LEAVING WITH A CAR :D GREAT SUCCESS !!! MY ION IS VERY NICEE ! Thanks! Alli Z. More

Bought a 09 used toyota corolla for my daughter...her first car! Paul was VERY patient in my angst on this purchase! I wavered back and forth on my decision. In the end..I told my daughter I couldnt a first car! Paul was VERY patient in my angst on this purchase! I wavered back and forth on my decision. In the end..I told my daughter I couldnt afford the car (even though it was a fair great deal). I looked into financing and changed my mind! Ed in finance was able to meet an EXCELLENT intrest rate I had from my credit union. Anyhow..Paul and Ed helped me keep this secret and I presented the car to my daughter at her place of work!!!! All this done in 3 days!!!! They are REALLY a great group of people...even Sarah the receptionist she had a bubbly pleasant voice and personality!!!!! More

I just leased a 2011 Toyota Camry and Derek made it an easy process. He was very knowledgable about the vehicle and helped us with any questions we had. He was also very patient and friendly. I liked t easy process. He was very knowledgable about the vehicle and helped us with any questions we had. He was also very patient and friendly. I liked that he stressed calling him if we ever have any problems with the car or just have a question about it. I use to work at Wegmans and I have seen good customer service and bad customer service. Derek had great customer service. You can tell that he wanted to make me happy. This was the first car I have ever leased from a dealership and couldn't imagine going thru any other place. From the atomosphere to the people that work there I was very satisfied. The experience was actually enjoyable. I recommend this dealership and salesperson to anyone looking for any car, even if its not a Toyota Derek will help you out. More

Here's to Roy Brenner of West Herr Toyota of Orchard Here's to Roy Brenner of West Herr Toyota of Orchard Park. I've never posted a review about a sales person before but this man took care of us. He w Here's to Roy Brenner of West Herr Toyota of Orchard Park. I've never posted a review about a sales person before but this man took care of us. He went out of his way; above and beyond. We took over a week and looked at 4 models and 8 cars. He had cars brought from other lots for us. We took them home; we had one over the weekend. He had Carley bring a car to our house. Carley brought the new key to our house. He matched the financing from our insurance company. He never pressured us even though we eventually went with a lesser vehicle. I know it's his job but still; I can't say enough good things about this guy, or Carley. If you're ever looking to buy a car, Roy Brenner is your man. More

derek did a fine job.he was very friendly and did his best making sure our visit was a good one.we worked out a price that was fair to both of us.he followed up after the sale and is available any time f best making sure our visit was a good one.we worked out a price that was fair to both of us.he followed up after the sale and is available any time for any problems or questions we might have.he is a fine young man and a credit to your dealership. bob koch More

Both Bills are very responsible for the sales you receive. and also there assistant that i cant remember her name, however she was great. Your service department is very respectful. receive. and also there assistant that i cant remember her name, however she was great. Your service department is very respectful. More

My truck was butchered and the service manager said to go to another dealership and gave the name N------n Toyota if I want to see a real butcher job. My promised loaner was not available. It took 4 trips to another dealership and gave the name N------n Toyota if I want to see a real butcher job. My promised loaner was not available. It took 4 trips to get my truck road ready. The estimate given was 1/3 the actual price. WEST HERR terrified my wife when she took her car in for inspection. Needed $1200.00 brake job. The brakes were fine. The service manager said said that since there were so many miles on the car the barkes must be worn out. West Herr never looked at the brakes. The brakes were done at another shop and because West Herr had no record that meant the brakes were bad. More

I recently purchased a 2011 RAV4 from Derek Fogarty. Overall, this was a two day process with test driving and then my lengthly thought process. Throughout this time, Derek had the patience of a saint a Overall, this was a two day process with test driving and then my lengthly thought process. Throughout this time, Derek had the patience of a saint and remained concentrated on my best interest. We discussed several vehicles and options, and after 4 hours, decided on the RAV4. It is a great vehicle and I have already added to it. Thanks to my cousin Derek for all your help and putting up with me all day Friday. Your dealership should be proud of the job Derek does, and from what I read on other reviews, the is normal operational proceedure for Derek. I would also like to thank my cousin Tom Fogarty for all his information and assistance as well. Tom is what a General Manager should be, and you are lucky to have him as well. Thanks again, David Dehn More