Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Herr Toyota of Rochester
Rochester, NY
283 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 283 reviews
April 26, 2025
No we’re on bill did it say they rotated my tires. Folks not very friendly. It was just another customer. Have felt like this the last 2 times have had my car serviced at this dealership Folks not very friendly. It was just another customer. Have felt like this the last 2 times have had my car serviced at this dealership More
by Jmeisenz1955
Employees Worked With
Unknown
March 29, 2025
Paul Williams was fabulous to work with. 5 stars all the way around. He bent over backwards to help me get the car I wanted. He was an absolute gentleman and I would recommend him to anyone. 5 stars all the way around. He bent over backwards to help me get the car I wanted. He was an absolute gentleman and I would recommend him to anyone. More
by Mkgaines
Employees Worked With
Paul Williams
March 01, 2025
I have bought many cars at West Herr Toyota of Rochester. And each time we request Miguel because his professionalism and the way he treats his customers is absolutely outstanding. We request him from the de And each time we request Miguel because his professionalism and the way he treats his customers is absolutely outstanding. We request him from the dealership across the street and he is more than happy to come over and help us. And each time we end up buying a car or SUV from him. And West Herr Toyota is a wonderful experience. Everyone is so helpful and friendly. And you can clearly see it is genuine and the people like working there. If we could Miguel and West Herr Toyota of Rochester 10 stars we would. Keep up the great work and we will see you guys soon again. Patty and Ed More
by Mary
Employees Worked With
Miguel Paz
February 18, 2025
Hi, I would not recommend this dealer at this time. I took my truck in for its annual service. The service advisor was good. I had to have oil change, NYS inspection and Regular look everything over in I took my truck in for its annual service. The service advisor was good. I had to have oil change, NYS inspection and Regular look everything over inspection with tire rotation. Also fix a slow air leak in drivers' side rear tire. After they completed everything, I asked the service advisor if everything looked good and wanted to make sure my tire was ok and tires rotated. He said everything was good. Later that day I noticed the driver's side rear tire valve stem cap was off. So, I figured the mechanic left it off when putting air in tire. Next day I looked at that tire and it was the one they fixed. so that tells me it was never rotated. So now I wonder what else they didn't do. They called me and sent me an email asking how everything was, and I told them what I found but the lady just read off what they did and that's it. So, they must not be worried about what they do or service anymore. I think the mechanic wasn't trained enough or they rush him to do things, and he forgot. So, I haven't heard back from them. More
by rlk65
Employees Worked With
Allen service advisor
February 17, 2025
The dealership to me is like my family The employees are very knowledgeable about what they do and keep me informed about my car.The maintenance is done within the time they tell me.My favorite place to be very knowledgeable about what they do and keep me informed about my car.The maintenance is done within the time they tell me.My favorite place to be at .Thank you West Herr Toyota of Rochester. WILL BE BACK SOON More
by i4fiji
Employees Worked With
Derek
February 13, 2025
We have been with Toyota first Vanderstyne now West Herr for 10 years. Always treated fairly. Service department always informs you of what needs to be done. Very reliable. for 10 years. Always treated fairly. Service department always informs you of what needs to be done. Very reliable. More
by bc524
Employees Worked With
Allen
February 01, 2025
I’ve been taking my car to be serviced at this dealership for more than five years. They run an honest business and are organized and efficient with their services. The advisors I have worked with are also v for more than five years. They run an honest business and are organized and efficient with their services. The advisors I have worked with are also very knowledgeable and helpful. More
by 06charge_bumpkin
Employees Worked With
Kyla
