West Herr Toyota of Rochester

West Herr dealership told my son our Toyota Camry did not pass inspection because the emergency brake cable was frozen. There was nothing wrong with the cable. I took it for a test drive and engaged the park pass inspection because the emergency brake cable was frozen. There was nothing wrong with the cable. I took it for a test drive and engaged the parking brake. The rear wheels locked up and the car skidded to a stop. Every year we have the vehicle rustproofed which lubricates the brake cables. Clearly there was nothing wrong with the emergency brake system, although they wanted to charge $1,500 to fix the so called problem. I took the car to another repair center and the car passed inspection without issue. I will not be returning to this dealership for ANYTHING! More

My Salesperson at West Herr, Paul Williams, is very knowledgeable and personable when working with clients. This is my 2nd time doing a car lease at West Herr and Paul and his colleagues made the proce knowledgeable and personable when working with clients. This is my 2nd time doing a car lease at West Herr and Paul and his colleagues made the process go smoothly. I felt at ease the entire time. More

Been to service department 4 times in the past 3 years. Service has been a little better than first 3 times I have been there. All service writers need to be a little more friendly when dealing with cus Service has been a little better than first 3 times I have been there. All service writers need to be a little more friendly when dealing with customers in early morning. My service writer was good today More

Friendly/professional service advisor. Work was done in a short amount of time. Enjoyed the experience. Work was done in a short amount of time. Enjoyed the experience. More

Very welcoming, willingness to fulfill criteria in selecting a used car. Tried 4 models. Very grateful. selecting a used car. Tried 4 models. Very grateful. More

They got me right in to fix my flat tire - great customer service - woild highly recommend the service dept service - woild highly recommend the service dept More

Thomas was great to deal with! Not one issue at all, everything went smoth, love my 4 Runner. Not one issue at all, everything went smoth, love my 4 Runner. More

Albert is a very Polite and Professional Salesman,Will doit all ovet again if a had the chance🙏🙏 doit all ovet again if a had the chance🙏🙏 More

My husband and I had such a great experience working with Paul. He was incredibly attentive to our needs and interests. He spent time walking through our options, financial scenarios, availability of cars/tr Paul. He was incredibly attentive to our needs and interests. He spent time walking through our options, financial scenarios, availability of cars/trim options, and of course, test driving! Paul was never pushy and was both personable and professional. He made our car buying process as pleasant and painless as possible. I will definitely be referring people to him! Thanks Paul! More