West Herr Toyota of Rochester

Bought a car from Lorie. She was very professional and helpful in explaining details,including follow up in car with various procedures. Would certainly purchase another car form her. helpful in explaining details,including follow up in car with various procedures. Would certainly purchase another car form her. More

Excellent customer service and very friendly staff. It was very clean and most hospitable. I enjoyed the experience and I did not get ripped off for Unnecessary work to be done. was very clean and most hospitable. I enjoyed the experience and I did not get ripped off for Unnecessary work to be done. More

Pluses and minuses: Plus - we called and asked to see a RAV IV advertised at another store and this dealership got it to Roch. quickly; Minus -they presented the vehicle without warning with its bumper sep RAV IV advertised at another store and this dealership got it to Roch. quickly; Minus -they presented the vehicle without warning with its bumper separating from the body. We agreed to a deal IF the bumper was fixed;.We had our own financing; Minus -our lender requested a contact from the West Herr salesperson and it took more than one call and ultimately a group e-mail to confirm his contact with the lender; Plus?: the bumper was fixed by our pick up date; Minus- we were presented with one key after pre-sale boast of two keys for every vehicle they sell; Minus: he lender contact ref. above was about pre-certification used and we didn't have their boasted 160-point check list they at pick up but told the key and list would be delivered to our home; I later chose to pick these up from the store; Plus- upon my arrival I was given the 2nd key ; Minus: but no 160 pt. check list and I walked to front desk with salesman and overheard "He's here?" I was asked to wait and clearly a checklist was then checked in the back and presented to me; Minus- our lender check overpaid the vehicle sales price and we were told we'd receive a refund check by mail but it's been three weeks and no check and i've called a finance manager and told I'd get a call the same day - I received no call. I e-mailed the same manger and salesman and no response to date. Minus - the bumper has begun separating from the body; Plus? - West Herr provided an appointment within a week; What to me seemed to be a simple deal is more minuses especially for poor communications on West Herr end and i pray this is not signage of the durability of this vehicle. More

Bought a new 2022 Toyota Corolla LE. Everything went great. Just was going to and never emailed me my insurance ID cards nor my request for body side moldings price. Other than those minor items it was great. Just was going to and never emailed me my insurance ID cards nor my request for body side moldings price. Other than those minor items it was a fantastic experience with everyone extremely professional and kind. I already have given other people and family members Miguel's name. More

Excellent people and well run dealership. Happy with vehicle purchase. Will see how car performs over long term. vehicle purchase. Will see how car performs over long term. More

Walking into West Herr was like walking into my Grandma’s kitchen. The dealership was spotless to the point of glistening! There was movement all around, but I immediately felt as if I belonged. There was a kitchen. The dealership was spotless to the point of glistening! There was movement all around, but I immediately felt as if I belonged. There was a true family atmosphere that I appreciate. I will be a returning customer. More

Very clean and modern looking shop everyone very polite tells you exactly what’s getting done and when it’s done didn’t have to wait long at all tells you exactly what’s getting done and when it’s done didn’t have to wait long at all More

Great service and very helpful staff would recommend this dealership to everyone I know and definitely purchase another car from them very knowledgeable staff and the work is done fast dealership to everyone I know and definitely purchase another car from them very knowledgeable staff and the work is done fast More

Derek is great at his position. Knowledgeable and respectful. He’s an asset to the service department. He advised me of our car’s maintenance needs and gave options. respectful. He’s an asset to the service department. He advised me of our car’s maintenance needs and gave options. More