West Herr Toyota of Rochester

Excellent I bought my Toyota from another dealer in Rochester and I had the worst experience. Well, I had the BEST service at Vanderstyne. My first impression w I bought my Toyota from another dealer in Rochester and I had the worst experience. Well, I had the BEST service at Vanderstyne. My first impression was awesome. I spoke with Carrie and she was great. I took my car in because of a door lock issue. I had already spoken with Toyota Corp about it. Vanderstyne did a diagnostic on my car and found the problem. They contacted Toyota and Toyota agreed to pay the invoice in full. I was so, so pleased. Everyone had Vanderstyne was great. I will be going there for my next new car. More

Lost a sale over $700.00. I can't believe you folks at Vanderstyne Toyota would let a sale walk out the door over $700.00. I heard "our prices are less then anyone in the area" I can't believe you folks at Vanderstyne Toyota would let a sale walk out the door over $700.00. I heard "our prices are less then anyone in the area", the vehicle is "certified"....blah blah blah...If your bottom line is that close that if you go $700.00 less on a used vehicle price and/or $700.00 more on a trade you going to lose your shirts then something is wrong! Little odd that YOUR follow-up call the caller ask what can we do for you...well you called me, but when I say I walked out the door over $700.00, you ask what else can we do for you? Hmmm, well I guess someone down there at Vanderstyne does not lose their shirt. Sales guy was nice, easy location to get to, still in the process of building. Buying process...guess what my opinion is....it sucks! More

Called to explore leasing a car. Susan was very helpful in getting the selling price and going over all the lease details. When she needed to get additional information she did so quickly. Mike Cerrone in getting the selling price and going over all the lease details. When she needed to get additional information she did so quickly. Mike Cerrone the business manager was also very helpful. They gave us a reasonable amount for our trade in and I ended up signing a lease for significantly less than another dealer in town was asking. Overall I walked away with a positive feeling and would consider leasing from Vanderstyne again. More

I brought my car there with a check engine light. Turns I brought my car there with a check engine light. Turns out although it was out of warranty, they were able to get it fixed at no charge and in a I brought my car there with a check engine light. Turns out although it was out of warranty, they were able to get it fixed at no charge and in about an hour. I was very impressed and tell everyone about that visit. Thumbs up to a A+ staff! -Dwayne More

While things started out great buying a new Toyota from Vanderstyne, it quickly turned into a fiasco! Delivery of the vehicle was promised 4 times over 10 days, and 4 times they called to say "Oops, sorry Vanderstyne, it quickly turned into a fiasco! Delivery of the vehicle was promised 4 times over 10 days, and 4 times they called to say "Oops, sorry, you can't have it today either." Finally, they promised to deliver it to our house but my father would have had to then drive the salesman to Syracuse, which is an hour away. He ended up meeting them 1/2 way, but still had to drive to Syracuse and then home. The last delay was because they needed an extra day for detailing. How much detailing does a brand new vehicle need? One thing it did need was to have the plastic protectant removed from the top, which we noticed was still there after we got it home. Other problems with them are too involved to go into here, but pretty much everything they say is a lie. Excuse me, they call them "misunderstandings". Suffice it to say that they don't care about anything after they cash the check! Zero follow up or customer service! Well, they did send a congratulations balloon... Worst car buying experience ever! More