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West Herr Toyota of Rochester

Rochester, NY

4.7
330 Reviews

4374 Ridge Road West

Rochester, NY

14626

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Showing 330 reviews

August 26, 2025

Kayla was a great service agent was very helpful and very attentive of my time. Thank you. More

by Jsmorgante
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyla
August 03, 2025

The representative was very pleasant and professional. She made sure that all my concerns were addressed. More

by bethsmarcz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kayla
July 30, 2025

We had an amazing experience at this dealership. Will definitely purchase here again. The salesman was excellent along with all of the support divisions. More

by MARK RIGGI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Collichio
July 29, 2025

Great communication in service department, and the service was greatly appreciated, used it twice that day More

by lranalli0401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan and shuttle drivers
July 28, 2025

Everyone was friendly and professional. Ryan communicated with me during every step of the process to get my car repaired. More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Amberge
July 13, 2025

The service department is second to none. They always notify me with any concerns. Recommend services needed. Never upsell anything. All my cars reach 200000 miles and I’m currently driving o More

by Jfracas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan and derek
July 11, 2025

Would not purchase another car anywhere else! Best prices and best vehicle vehicles to choose from! See Tom Petrie he will take great care of you. More

by EARSK9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Petrie
June 28, 2025

Pleasant, helpful and thorough. We were very pleased with the service.and would recommend them. More

by New to us
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lorie and Jordan.
June 13, 2025

Painless oil change! No upsell. The place was spotless, no waiting and everyone was nice. Would definitely recommend More

by clary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t get her name she was efficient and personable
June 10, 2025

Friendly, knowledgeable, and true professional. Kyra was pleasant and made a positive of a unfortunate situation. She did exactly what she said and results awesome. Thank you and we will definitely More

by kirchgessner65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyla
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