West Hills Ford

Very professional and straightforward dealing Greatly appreciated the way I was treated and the lack of “traditional car salesmanship “ appreciated the way I was treated and the lack of “traditional car salesmanship “ More

Found a great truck, with great folk to work with. Nice work on the financing side Nice work on the financing side More

Great service. Bear is a great service advisor and very transparent. He represented West Hills Ford well!! Bear is a great service advisor and very transparent. He represented West Hills Ford well!! More

Excellent customer service by Baer. Keep up the good work. Vinny did an outstanding job of welcoming customers. Thank you for coffee voucher. Keep up the good work. Vinny did an outstanding job of welcoming customers. Thank you for coffee voucher. More

Friendly, fast service. . kept me informed for need of service and provided information on status of service and vehicle condition after service. . kept me informed for need of service and provided information on status of service and vehicle condition after service. More

Vincent from West Hills Ford Is awesome! ! When I need to bring my vehicle in for service I go straight to his office. Well organized, knowledgeable, always polite, and always professional. W ! When I need to bring my vehicle in for service I go straight to his office. Well organized, knowledgeable, always polite, and always professional. When I hand over my keys I know I’m getting quality service. I believe staff like Vincent make it possible for Ford customers to take pride in the brand. More

Easy to work with. Pleasant atmosphere and no "twisting" of arms Our sales person was exceptional. Pleasant atmosphere and no "twisting" of arms Our sales person was exceptional. More

Caitlin Harrison - Service Advisor West Hills Ford did outstanding job explaining our service request details and costs. Caitlin thoroughly explained timeframe on Bronco Sport repairs. She arranged shuttl outstanding job explaining our service request details and costs. Caitlin thoroughly explained timeframe on Bronco Sport repairs. She arranged shuttle ride to our home, then again on return to Ford Service after vehicle ready. More

RE: service dept. The worst experience I have had ... as I approach 6 years of customer loyalty to west hills ford. There were at least 4 screw ups during this servic The worst experience I have had ... as I approach 6 years of customer loyalty to west hills ford. There were at least 4 screw ups during this service appointment. One, not all the recommended services were announced during the initial check-in. Two, attempts to communicate status of my service were either incomplete or incorrect. Three, my attempt to converse via a "real time" phone call, failed to achieve what was supposed to be accomplished. And four, a future service appointment was made for my vehicle which I knew nothing about for services my vehicle does not require. More

I brought my car in for a recall inspection. I received excellent service from Caitlin, free coffee and a ride home. The inspection and repairs took two days and my car was delivered to my house I received excellent service from Caitlin, free coffee and a ride home. The inspection and repairs took two days and my car was delivered to my house on the third day. I can’t imagine going anywhere else for vehicle service! More