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West Hills Ford

Bremerton, WA

Overview
Reviews
4.5
695 Reviews
Call Dealership (360) 479-1353
View Awards

1100 Oyster Bay Ave S

Bremerton, WA

98312

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Showing 695 reviews

December 08, 2025

Excellent service with quick turnaround. Everyone was very friendly and professional. Keanu communicated the recommendations succinctly and answered all of my questions. More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keanu
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Dec 08, 2025 -

West Hills Ford responded

Wendy, thanks for sharing your feedback about Keanu and the team! We're glad to hear everything was handled promptly and thoroughly. We appreciate your confidence in West Hills Ford and hope to see you again!

November 25, 2025

4.2 percent charge for using a credit card. Service is slow and expensive. Will never use West Hills again More

by Lindabobhenning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Servce
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Nov 26, 2025 -

West Hills Ford responded

I'm sorry to hear about your disappointment with the credit card charge and our service. We aim to provide efficient and reasonably priced services, so it's concerning to hear we fell short of that. If you're open to discussing this further, please reach out at any time so we can better understand what happened and how we might improve in the future. Thank you, Richard Palmer - Service Manager - (360) 616-3704

November 13, 2025

Very professional and straightforward dealing Greatly appreciated the way I was treated and the lack of “traditional car salesmanship “ More

by stevelindbergxx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chance
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Nov 14, 2025 -

West Hills Ford responded

Thank you for sharing your feedback about our team! Your satisfaction is important to us, and we hope you’ll choose West Hills Ford again in the future. Have a great day!

November 01, 2025

Found a great truck, with great folk to work with. Nice work on the financing side More

by robtay1959
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Sayers, John Scharnberg
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Nov 04, 2025 -

West Hills Ford responded

This review means a lot to us! Thank you for choosing West Hills Ford and for sharing your experience. Have a wonderful day!

October 26, 2025

Great service. Bear is a great service advisor and very transparent. He represented West Hills Ford well!! More

by ticeca1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bear
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Oct 27, 2025 -

West Hills Ford responded

Thank you for sharing your feedback about Bear and our team! We are honored to have you as a customer! See you next time at West Hills Ford!

October 20, 2025

Excellent customer service by Baer. Keep up the good work. Vinny did an outstanding job of welcoming customers. Thank you for coffee voucher. More

by luatuaitumalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Baer
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Oct 21, 2025 -

West Hills Ford responded

We’re so glad Baer and Vinny made your experience exceptional from start to finish! We'll be sure to pass along your compliments and hope to welcome you back to West Hills Ford again soon!

October 16, 2025

Friendly, fast service. . kept me informed for need of service and provided information on status of service and vehicle condition after service. More

by Gulfblvd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Fulweiler
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Oct 16, 2025 -

Gulfblvd responded

Thank you for fast, efficient service today.

Oct 17, 2025 -

West Hills Ford responded

It sounds like you were in great hands! We love to hear the West Hills Ford team kept you informed every step of the way. Thank you for the excellent review!

October 15, 2025

Vincent from West Hills Ford Is awesome! ! When I need to bring my vehicle in for service I go straight to his office. Well organized, knowledgeable, always polite, and always professional. W More

by Naviniicus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinnie Delgado
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Oct 15, 2025 -

West Hills Ford responded

Thank you for sharing your fantastic feedback about Vincent and our team! We truly appreciate your business and look forward to serving you again at West Hills Ford. Safe travels!

October 01, 2025

Easy to work with. Pleasant atmosphere and no "twisting" of arms Our sales person was exceptional. More

by Jim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijah
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Oct 02, 2025 -

West Hills Ford responded

Jim, your review means a lot to us! Thank you for trusting West Hills Ford with your business, we really appreciate it. Drive safely!

September 29, 2025

Caitlin Harrison - Service Advisor West Hills Ford did outstanding job explaining our service request details and costs. Caitlin thoroughly explained timeframe on Bronco Sport repairs. She arranged shuttl More

by KLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shuttle drivers Scott and Collin
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Oct 01, 2025 -

West Hills Ford responded

Thanks for sharing your positive feedback about Caitlin and the team! We'll make sure the entire service department receives your kind words. We truly appreciate your business and hope to see you again at West Hills Ford! Safe travels!

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