West Hills Ford

Vinny did a great job getting me checked in and updating me with the progress of my service visit. me with the progress of my service visit. More

Vincent assisted me today with my vehicle service. He is knowledgeable, professional and exceeded my expectations. I would highly recommend this dealership due to the pleasant demeanor and outstandin He is knowledgeable, professional and exceeded my expectations. I would highly recommend this dealership due to the pleasant demeanor and outstanding service by Vincent. More

Went in for an oil change on my F350 truck. Asked them to fill the oil to the full mark, not one quart low like last time. I checked the oil when I got home it was two quarts low at the add oil Asked them to fill the oil to the full mark, not one quart low like last time. I checked the oil when I got home it was two quarts low at the add oil mark. I went and purchased my own oil to fill it to the full mark, by adding two quarts. The only reason I got my oil changed at the dealer is because I was talked into buying oil changes when I bought my truck. I think I can do it better myself. More

The waiting area was clean and had extra amenities such as a coffee stand with some food options. as a coffee stand with some food options. More

The service technician did everything that I asked him to do. He also went over and explained what was done. do. He also went over and explained what was done. More

Service was great. Very efficient and professional. Waiting area very comfortable. Like getting the report of work done and status of vehicle components. Thank you! Very efficient and professional. Waiting area very comfortable. Like getting the report of work done and status of vehicle components. Thank you! More

The customer service is great! I’ve taken my car there on multiple occasions for oil changes and repairs. The staff are very professional and friendly. I’ve taken my car there on multiple occasions for oil changes and repairs. The staff are very professional and friendly. More

I had my car in for service. Colin did a great job explaining to me what needed to be done and ensuring that the job was done on time. He was knowledgeable, professional, and has Colin did a great job explaining to me what needed to be done and ensuring that the job was done on time. He was knowledgeable, professional, and has great interpersonal skills. More

Keanu Brentz provided excellent service during check in - courteous, knowledgeable, and efficient with a great sense of humor. He provided videos and photos by email and followed up with phone calls to expl courteous, knowledgeable, and efficient with a great sense of humor. He provided videos and photos by email and followed up with phone calls to explain the repair options and prices, answering all questions clearly. John Patterson diagnosed all the issues within 24 hours and had the vehicle repaired by the end of the week. These included electrical, mechanical and maintenance issues that were overlooked or caused by four previous mechanics in our local area. Scott shuttled me to the dealer's rental facility and to the Enterprise agency for a rental vehicle, humorously explaining all the bells and whistles in a 21st century car to someone born in the 1900s who had only analog training. The entire experience was pleasant and absolutely worth the four hour round-trip drive between Sequim and Bremerton WA. This was the BEST service my truck has received from any Ford dealership. EVERYTHING WORKS AGAIN!!! YEEEEE-HAAAAWWWWW! Many thanks to West Hills Ford and its staff. Laurie Tanguay LoBo Designs 360.582.1919 info@lo-bo.com 2007 Ford F150 XL More

Easy to get an appointment. Staff communicates well. Managed expectations and gave regular updates. Vehicles repairs were done ahead of projected timeline. Overall great service Staff communicates well. Managed expectations and gave regular updates. Vehicles repairs were done ahead of projected timeline. Overall great service. Nick and his team in the service department are great. More