West Hills Ford

Excellent customer service by Baer. Keep up the good work. Vinny did an outstanding job of welcoming customers. Thank you for coffee voucher. Keep up the good work. Vinny did an outstanding job of welcoming customers. Thank you for coffee voucher. More

Friendly, fast service. . kept me informed for need of service and provided information on status of service and vehicle condition after service. . kept me informed for need of service and provided information on status of service and vehicle condition after service. More

Vincent from West Hills Ford Is awesome! ! When I need to bring my vehicle in for service I go straight to his office. Well organized, knowledgeable, always polite, and always professional. W ! When I need to bring my vehicle in for service I go straight to his office. Well organized, knowledgeable, always polite, and always professional. When I hand over my keys I know I’m getting quality service. I believe staff like Vincent make it possible for Ford customers to take pride in the brand. More

Easy to work with. Pleasant atmosphere and no "twisting" of arms Our sales person was exceptional. Pleasant atmosphere and no "twisting" of arms Our sales person was exceptional. More

Caitlin Harrison - Service Advisor West Hills Ford did outstanding job explaining our service request details and costs. Caitlin thoroughly explained timeframe on Bronco Sport repairs. She arranged shuttl outstanding job explaining our service request details and costs. Caitlin thoroughly explained timeframe on Bronco Sport repairs. She arranged shuttle ride to our home, then again on return to Ford Service after vehicle ready. More

RE: service dept. The worst experience I have had ... as I approach 6 years of customer loyalty to west hills ford. There were at least 4 screw ups during this servic The worst experience I have had ... as I approach 6 years of customer loyalty to west hills ford. There were at least 4 screw ups during this service appointment. One, not all the recommended services were announced during the initial check-in. Two, attempts to communicate status of my service were either incomplete or incorrect. Three, my attempt to converse via a "real time" phone call, failed to achieve what was supposed to be accomplished. And four, a future service appointment was made for my vehicle which I knew nothing about for services my vehicle does not require. More

I brought my car in for a recall inspection. I received excellent service from Caitlin, free coffee and a ride home. The inspection and repairs took two days and my car was delivered to my house I received excellent service from Caitlin, free coffee and a ride home. The inspection and repairs took two days and my car was delivered to my house on the third day. I can’t imagine going anywhere else for vehicle service! More

Vincent my service guy was great. I bring my f350 to Haselwood ford all the time I bring my f350 to Haselwood ford all the time More

Elijah, Magdy and Derek from West Hills gave exceptional customer service. It was the easiest and best car buying experience I’ve ever had! Thank you West Hills Ford/Mazda! You’re the best! customer service. It was the easiest and best car buying experience I’ve ever had! Thank you West Hills Ford/Mazda! You’re the best! More

I love having my car serviced here. I stopped by on Labor Day and talked to my favorite Service Advisor Vincent about scheduling an appointment for an oil change on Saturday. He said he I stopped by on Labor Day and talked to my favorite Service Advisor Vincent about scheduling an appointment for an oil change on Saturday. He said he had 8am available. I signed up for it. I brought my car in at 755am today. He greeted me with a smile and "Good Morning Rick" I asked if the $199.99 oil change special was still available. He said it sure is and I said sign me up for it. We went to his computer and noticed that I might need my fluid changed out due to the high mileage on my car. I said go ahead since I have time today. The service technician sent me text of areas of concern that I will need to get scheduled in the near future. When I was settling up my bill, Vincent showed me the pictures that the service technician had taken of areas of concern. I thought that was awesome. I let Vincent know that that I would be giving him a call soon to get those appointment scheduled. More