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West Hills Ford

Bremerton, WA

4.3
661 Reviews

1100 Oyster Bay Ave S

Bremerton, WA

98312

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Showing 661 reviews

April 30, 2025

Vincent assisted me today with my vehicle service. He is knowledgeable, professional and exceeded my expectations. I would highly recommend this dealership due to the pleasant demeanor and outstandin More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
May 01, 2025 -

West Hills Ford responded

Tina, we're delighted to hear that Vincent provided such outstanding service at West Hills Ford! Thank you for recommending us and sharing your positive experience.

April 30, 2025

Went in for an oil change on my F350 truck. Asked them to fill the oil to the full mark, not one quart low like last time. I checked the oil when I got home it was two quarts low at the add oil More

by dougigreen
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service department
May 02, 2025 -

West Hills Ford responded

It's disappointing to hear about your recent experience with the oil change. We strive for accuracy and quality in our services, so it's concerning that we fell short this time. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Clayton Crittenden - General Manager - (360) 616-3703

April 12, 2025

The waiting area was clean and had extra amenities such as a coffee stand with some food options. More

by pamelabil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keanu
Apr 14, 2025 -

West Hills Ford responded

We're glad you felt comfortable while waiting for your service at West Hills Ford. See you next time!

April 10, 2025

The service technician did everything that I asked him to do. He also went over and explained what was done. More

by J Bond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas, dirubi
Apr 11, 2025 -

West Hills Ford responded

Thank you for sharing your experience with us at West Hills Ford! We're pleased to hear that our service technician met your expectations and provided clear explanations. We appreciate your feedback and look forward to serving you again in the future!

March 25, 2025

Service was great. Very efficient and professional. Waiting area very comfortable. Like getting the report of work done and status of vehicle components. Thank you! More

by dlarsen0770
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 26, 2025 -

West Hills Ford responded

Thank you for sharing your experience with us at West Hills Ford! We're delighted to hear that our service was efficient and professional, and that you found the waiting area comfortable. We appreciate your feedback on the vehicle report as well!

March 20, 2025

The customer service is great! I’ve taken my car there on multiple occasions for oil changes and repairs. The staff are very professional and friendly. More

by OV201125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor
Mar 21, 2025 -

West Hills Ford responded

Thank you for sharing your positive experience with West Hills Ford! We're delighted to hear that our team consistently provides professional and friendly service during your visits. We look forward to seeing you again for future maintenance needs!

February 02, 2025

I had my car in for service. Colin did a great job explaining to me what needed to be done and ensuring that the job was done on time. He was knowledgeable, professional, and has More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Colin in the service department. I already explained that he was great.
Feb 03, 2025 -

West Hills Ford responded

Chris, we're delighted to hear that Colin provided you with such excellent service at West Hills Ford. Thank you for sharing your experience!

January 18, 2025

Keanu Brentz provided excellent service during check in - courteous, knowledgeable, and efficient with a great sense of humor. He provided videos and photos by email and followed up with phone calls to expl More

by LoBo Designs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keanu Brentz, John Patterson, Scott (last name unknown) "YOU DA MAN!"
Jan 20, 2025 -

West Hills Ford responded

Thank you for sharing your fantastic experience with us at West Hills Ford! We're delighted to hear that Keanu, John, and Scott provided such exceptional service and made the trip worthwhile. It's great knowing everything is working perfectly again on your truck. We appreciate your support and look forward to serving you in the future!

January 10, 2025

Easy to get an appointment. Staff communicates well. Managed expectations and gave regular updates. Vehicles repairs were done ahead of projected timeline. Overall great service More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dirubio
Jan 10, 2025 -

West Hills Ford responded

Will, we're delighted to hear that Nick and the service team at West Hills Ford provided you with such a smooth experience. Thank you for sharing your positive feedback!

December 28, 2024

Quick, Easy and Better! !! Had no difficulties while there, would recommend to others to have their vehicles serviced. More

by McLerran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Dec 30, 2024 -

West Hills Ford responded

We're delighted to hear your service experience was quick and easy at West Hills Ford! Thank you for recommending us, and we look forward to assisting you again in the future.

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