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West Hills Ford

Bremerton, WA

4.3
667 Reviews

1100 Oyster Bay Ave S

Bremerton, WA

98312

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Showing 667 reviews

June 17, 2025

It was quick to get a service appointment and it was performed on time and done well. More

by Kitsap customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner
June 02, 2025

The customer service in service department was phenomenal - Nick is the best! Good communication, prompt service couldn’t ask for any more. More

by AkWaGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick - Service
Jun 03, 2025 -

West Hills Ford responded

We're delighted to hear that Nick and our service department at West Hills Ford provided you with phenomenal customer service. Thank you for sharing your experience!

May 30, 2025

The dealership was very easy to find, well laid out and very clean and neat. All the employees were friendly and welcoming with smiles on their faces. I was greeted right away. We got to test drive the car More

by Jenweaver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Barrera, Magdy Boules
Jun 02, 2025 -

West Hills Ford responded

Jen, we're delighted to hear you had such a positive experience at West Hills Ford! It's great that our team made your visit welcoming and efficient. Thanks for recommending us!

May 29, 2025

Always great service and on time . My service writer , Vinnie is the best they have. More

by Orlando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinnie Delgado, Service writer.
May 29, 2025 -

West Hills Ford responded

Orlando, thanks for the kind words for Vinnie and the service team here at West Hills Ford. See you next time!

May 28, 2025

This dealership has always given me great service. The service department has always treated me with excellent service. More

by richardday016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent from service department
May 28, 2025 -

West Hills Ford responded

Richard, we're delighted to hear that you've consistently received excellent service from our team at West Hills Ford. Thank you for your continued trust and support!

May 13, 2025

Vinny did a great job getting me checked in and updating me with the progress of my service visit. More

by amiel.guerrero78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinncent
May 13, 2025 -

West Hills Ford responded

All of us at West Hills Ford are happy to see this wonderful feedback for Vinny! Thanks again!!

April 30, 2025

Vincent assisted me today with my vehicle service. He is knowledgeable, professional and exceeded my expectations. I would highly recommend this dealership due to the pleasant demeanor and outstandin More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
May 01, 2025 -

West Hills Ford responded

Tina, we're delighted to hear that Vincent provided such outstanding service at West Hills Ford! Thank you for recommending us and sharing your positive experience.

April 30, 2025

Went in for an oil change on my F350 truck. Asked them to fill the oil to the full mark, not one quart low like last time. I checked the oil when I got home it was two quarts low at the add oil More

by dougigreen
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service department
May 02, 2025 -

West Hills Ford responded

It's disappointing to hear about your recent experience with the oil change. We strive for accuracy and quality in our services, so it's concerning that we fell short this time. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Clayton Crittenden - General Manager - (360) 616-3703

April 12, 2025

The waiting area was clean and had extra amenities such as a coffee stand with some food options. More

by pamelabil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keanu
Apr 14, 2025 -

West Hills Ford responded

We're glad you felt comfortable while waiting for your service at West Hills Ford. See you next time!

April 10, 2025

The service technician did everything that I asked him to do. He also went over and explained what was done. More

by J Bond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas, dirubi
Apr 11, 2025 -

West Hills Ford responded

Thank you for sharing your experience with us at West Hills Ford! We're pleased to hear that our service technician met your expectations and provided clear explanations. We appreciate your feedback and look forward to serving you again in the future!

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