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West Hills Ford

Bremerton, WA

Overview
Reviews
4.3
662 Reviews
Call Dealership (360) 479-1353
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1100 Oyster Bay Ave S

Bremerton, WA

98312

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Showing 662 reviews

June 06, 2024

My vehicle is there for service. I have left messages and sent texts. I have not been able to get a status on my vehicle in the last five days. Calling the service advisor gets no More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vinnie?
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April 17, 2024

After waiting 20 minutes and 4 people telling me someone will be with me shortly, I was told my maintenance plan has expired (I bought the car 3 years ago tomorrow) . Yet ANOTHER waste of time. Do not bothe More

by jody
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
No one
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March 23, 2024

The service today was timely and efficient. Nick was professional and friendly, informative and personable. More

by Mrs. B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in the service dept.
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Mar 24, 2024 -

West Hills Ford responded

We're glad to know you had a timely and efficient service experience with us at West Hills Ford! It's great that Nick was able to provide professional, friendly assistance. Thanks for your review!

March 22, 2024

Job well done, provided excellent service and finished in a timely manner When I need help or a service I be back More

by jmartin2627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin
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Mar 24, 2024 -

West Hills Ford responded

Thanks for the positive feedback! We're glad to know that our team at West Hills Ford was able to provide you with excellent service. We are here for anything else you might need down the road!

March 10, 2024

Phenomenal Dealership. .. I travel 45 minutes just to have my services done here. They are the standard for customer service More

by DocMoonyoz
Recommend Dealer
Yes
Employees Worked With
Vincent from Service
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Mar 11, 2024 -

West Hills Ford responded

We're delighted to know that you find our service worth the travel here at West Hills Ford. Thanks for your kind words and loyalty! We are here for anything else you might need down the road!

February 14, 2024

Truck brought in for first oil change service since I purchased it at West Hills Ford, along with 2 software update recalls. Fast, efficient and good communication. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent @ Service
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Feb 14, 2024 -

West Hills Ford responded

Bill, we're glad to know your first service visit at West Hills Ford went smoothly and efficiently. Thanks for trusting us with your truck's maintenance!

February 13, 2024

Great service at Westhills Ford! Caitlin was my service advisor is she is exceptional and very knowledgeable! She explained everything that would be serviced. thanks Caitlin! More

by danielopeka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin
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Feb 13, 2024 -

West Hills Ford responded

We're glad to know you had a great experience with Caitlin here at West Hills Ford! We appreciate your feedback and we'll make sure to pass along your kind words. Safe travels ahead!

February 11, 2024

All went as expected and no problems noted yet so it was ok so far More

by Grimli101713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor at service
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Feb 12, 2024 -

West Hills Ford responded

We are thrilled to see your positive review! The West Hills Ford team looks forward to your next visit with us. Take care!

February 07, 2024

My husband and I had a wonderful experience. Brian our salesman was outstanding. No pressure and we bought a vehicle we love. Everyone was kind and fair at this dealership. More

by Jorjie Litsch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Sinard, Jose Mendez
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Feb 07, 2024 -

West Hills Ford responded

It's fantastic to know that Brian and our team at West Hills Ford provided you with a pressure-free and enjoyable car buying experience. We're glad you love your new vehicle!

February 02, 2024

Great service,pleasant experience will go back again when car needs more attention. Catalina was great More

by kk6dma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Fulweiler
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Feb 02, 2024 -

West Hills Ford responded

We're glad to know you had a pleasant experience with us at West Hills Ford! We'll be sure to pass your kind words along to Catalina. Looking forward to seeing you again when your car needs some TLC!

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