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West Hills Ford

Bremerton, WA

Overview
Reviews
4.4
640 Reviews
Call Dealership (360) 479-1353
View Awards

1100 Oyster Bay Ave S

Bremerton, WA

98312

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Showing 640 reviews

July 22, 2023

Love this dealership, and the people that pride themselves with Westhills Ford. What a team! More

by Whoyodady2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor
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Jul 22, 2023 -

Whoyodady2019 responded

Great job!

Jul 25, 2023 -

West Hills Ford responded

There is nothing better than a great review. Thanks for giving West Hills Ford your business!

Helpful
July 20, 2023

Persistent effort to sell services previously paid for at this dealership. Persistent inability to “find” extended warranty and service agreements unless pressed to do so. Overpayment which was to be refun More

by Laird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor
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Jul 21, 2023 -

West Hills Ford responded

Laird, I apologize for the inconvenience you experienced with our dealership. We strive to provide efficient and transparent service, so it's disappointing to hear that we have left the wrong impression in regard to the warranty. I would appreciate the chance to speak with you directly to see how we can improve your 3-star rating moving forward. Please call me at your earliest convenience. Thank you, Clay Crittenden - General Manager - 360-479-1353

Helpful
July 19, 2023

Standard scheduled service (oil change, tire, rotation, etc. performed on time and adequately. Michelle was helpful and informative. More

by dalums
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle in Service
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Jul 20, 2023 -

West Hills Ford responded

Thank you for the positive review! We're glad to hear that Michelle provided helpful and informative service during your visit. Drive safely, and we hope to see you back again at West Hills Ford!

Helpful
July 07, 2023

The sales part was great but after has been disappointing. No one calls you back when you have questions . It took me two weeks to finally get ahold of someone after being told twice from the o More

by Christinakerns
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chad Bass
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Helpful
July 05, 2023

Service is terrible. Requested first appt but waited 2 hours for Service. Price was ridiculous. Not going to go there again. More

by maxwellwj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Helm
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Jul 06, 2023 -

West Hills Ford responded

I'm sorry to hear about your negative experience with our service. We strive to provide efficient and reasonably priced service, so it's disappointing that we fell short of your expectations. I would appreciate the opportunity to discuss this further and see what more I can do to assist you. Please feel free to reach out at your convenience. Thank you, Clay Crittenden - General Manager - 360-479-1353

Helpful
June 22, 2023

Andrew was really good at getting things done. Although it took longer than usual for the oil change it allowed me to enjoy their coffee and four bottles of water. More

by lunchmeat337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kandi
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Jun 23, 2023 -

West Hills Ford responded

We're glad to hear that Andrew provided great service during your visit! Thank you for choosing West Hills Ford and taking the time to leave us a positive review. We appreciate your patience and hope you enjoyed our amenities. Safe travels down the road!

Helpful
June 18, 2023

Sales man was great response times in communication was slow with finance though! Over all was good experience More

by Mathisdarin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Bass, Magdy Boules
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Jun 19, 2023 -

West Hills Ford responded

Thank you for taking the time to leave us a review. We're glad to hear that your overall experience went smoothly. We appreciate your feedback regarding the communication with our finance department and will work on improving our responsiveness. If you have any further questions or concerns, please don't hesitate to reach out. Best, Clay Crittenden - General Manager - 360-479-1353

Helpful
June 17, 2023

No pressure to sign up or repair things that weren't broken. And staff that felt like they actually care. More

by nugentmatthew93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Jun 19, 2023 -

West Hills Ford responded

Thank you for the review! We are thrilled to hear that you had a successful experience working with the West Hills Ford team. Drive safely, and we hope to see you again down the road!

Helpful
June 14, 2023

Kind service let me know what was. going on with my car. Was able to work with me on getting the job done fast. More

by kk6dma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Fulweiler
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Jun 15, 2023 -

West Hills Ford responded

Thank you for sharing your 5-star service experience at West Hills Ford!

Helpful
June 08, 2023

Most highest priced oil change and rotation was $161. 04 for a basic oil change and tire rotation on a F150 , this dealership does not offer at all the National Ford factory “WORKS” service package agai More

by Rexfordnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jun 08, 2023 -

Rexfordnelson responded

Most highest priced oil change and rotation was $161.04 for a basic oil change and tire rotation on a F150 , this dealership does not offer at all the National Ford factory “WORKS” service package again highest service rated anywhere in my 45 years of owning a Ford I did ask for the works packages. But was not offered, not a good first time service experience at this dealership

Jun 08, 2023 -

Rexfordnelson responded

basic oil change and tire rotation on a F150 , this dealership does not offer at all the National Ford factory “WORKS” service package again highest service rated anywhere in my 45 years of owning a Ford I did ask for the works packages. But was not offered, not a good first time service experience at this dealership Rexfordnelson responded publicly on 6/08/23 5:18 PM Most highest priced oil change and rotation was $161.04 for a basic oil change and tire rotation on a F150 , this dealership does not offer at all the National Ford factory “WORKS” service package again highest service rated anywhere in my 45 years of owning a Ford I did ask for the works packages. But was not offered, not a good first time service experience at this dealership EDI

Jun 09, 2023 -

West Hills Ford responded

Thank you for sharing your recent service experience with us, Rexford. We are sorry to see that you were unhappy with the pricing of our basic oil change and tire rotation. Our team always strives to provide competitive pricing and high-quality work, so I apologize if we fell short in your eyes. If there is anything further we can do to help make this right and earn back your trust, please do not hesitate to give me a call. Clay Crittenden - General Manager - 360-479-1353

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