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West Hills Ford
Bremerton, WA
640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 640 reviews
May 28, 2018
Stereotypical dealer. Exactly as portrayed in the movies I got to the car dealer before they opened during one of their biggest sales events of the year. It was evident that their team was pumped and ready t I got to the car dealer before they opened during one of their biggest sales events of the year. It was evident that their team was pumped and ready to work. They were very excited and a little over the top for my taste. I knew exactly what I wanted and the price I was willing to pay. I was explicit in my price when we started and it still took almost 5hr to close the deal. I had to check and recheck numbers as we progressed through the process, I had to have the sales price and other items fixed on multiple documents including the DOL paperwork while in the finance office. Finally the car was not detailed when I picked it up. It still had the chalk marks on tires, windshield wiper marks on windshield, a balloon string on the mirror, and didn't look to be washed. Shortly after I provided my review on here, I was contacted by Chris from the dealership. I asked Chris to review the paperwork in my file and try and figure out why some of the forms had the wrong numbers. He assured me he would, and he promised to have the truck detailed later this week. Overall, it wasn't a bad experience. After spending hours researching the truck I wanted, and prices available within 500 miles of me, I am convinced I got a decent deal from West Hills. More
by Davemcg
Employees Worked With
Dave and Ren
Helpful May 26, 2018
Excellent Service Excellent service in all aspects of visiting, test driving, purchasing and financing. It was enjoyable to work with West Hills Ford. We would recomm Excellent service in all aspects of visiting, test driving, purchasing and financing. It was enjoyable to work with West Hills Ford. We would recommend West Hills Ford to others. More
by Kenton
Employees Worked With
David Mascher
May 13, 2018
Best car purchase in 20 years. I have gone through 10 new car buying experience's between myself, friends and family over the last 15 years. Working with Mike at West Hills Mazda wa I have gone through 10 new car buying experience's between myself, friends and family over the last 15 years. Working with Mike at West Hills Mazda was buy far the best car buying experience I've ever gone through. I would recommend West Hills Mazda to anyone! More
by JWS
Employees Worked With
Mike Glidewell
May 07, 2018
Professional from start to finish This was our 4th purchase with this dealership and I can say without exception the staff and management exceeded our expectation. From locating a truc This was our 4th purchase with this dealership and I can say without exception the staff and management exceeded our expectation. From locating a truck with all our requirements, getting it on site, prepping it, working the finance paperwork and explaining all the bells and whistles. The whole process was done efficiently and we left satisfied and happy with our purchase. West Hills has a great team that stands head and shoulders above other dealerships we have experienced. Well done! More
by LanceF
Employees Worked With
Morgane Wickes, Barry Toyooka
May 07, 2018
Excellent Service - Easy to work with team focused The team at West Hills Ford Mazda was beyond great, cheerful and helpful. A special thanks to Bonnie, Lorne Burke and Dave Mascher great team for a pl The team at West Hills Ford Mazda was beyond great, cheerful and helpful. A special thanks to Bonnie, Lorne Burke and Dave Mascher great team for a pleasant visit... definitely professionals . I drove 3 hours to dealership and was happy that I did I would recommend the team at West Hill Ford Mazda to anyone who wants a excellent deal. The dealership was exceptionally clean. In the future for purchase of truck or autos I will definitely check with them first ....the drive is well worth it. P.S Also the coffee and food was excellent from food cafe at the dealership. More
by Shelby GT350
Employees Worked With
Bonnie, Lorne Burke and Dave Mascher
April 14, 2018
Easy to work with. The team was easy to work with and did what they said they were going to do. I would recommend them. Shawn Barrera was great to work with and listene The team was easy to work with and did what they said they were going to do. I would recommend them. Shawn Barrera was great to work with and listened to what the customer wanted. Steve More
by Steve
Employees Worked With
Shawn Barrera
April 13, 2018
Dealership Looked at all simily suvs four months. The Edge won hands down and I’m picky The sales person, Michael Glidewell, Went above and beyond. This w Looked at all simily suvs four months. The Edge won hands down and I’m picky The sales person, Michael Glidewell, Went above and beyond. This was a LOW PRESSURE dealership and was the easiest auto puachase I have evert encountered. They just kept coming up with more factory deals This is a true 5 star + operation. More
by John c
Employees Worked With
Michael Glidewell
April 13, 2018
Very professional and easy to do business with Dealership is very clean and all employees are professional. Excellent customer Service Both Kurt and John were super. Transaction was quick and v Dealership is very clean and all employees are professional. Excellent customer Service Both Kurt and John were super. Transaction was quick and very well handled. The truck was ready when I got there. More
by gunder87
Employees Worked With
John Kim and Kurt Oakland
April 11, 2018
Friendly and considerate. Vicky King helped us with our purchase. She was very knowledgeable about the Mazda6 we were purchasing and covered all aspects of the car. I'd recom Vicky King helped us with our purchase. She was very knowledgeable about the Mazda6 we were purchasing and covered all aspects of the car. I'd recommend West Hills Ford Mazda for their personal service and wide selection. Event though I had come in with a vehicle in mind, Vicky showed me the options that were available and other like models for comparison. More
by Fox&Bella
Employees Worked With
Victoria King
April 09, 2018
Better than expected. I do recommend West Hills Ford because of their confidence, and willingness to work with you. Morgane Wicke, RJ Singh and Barry are great people to d I do recommend West Hills Ford because of their confidence, and willingness to work with you. Morgane Wicke, RJ Singh and Barry are great people to deal with. Morgane definitely knows the vehicle(s) that you are interested in looking at. She is willing to look for availability if they don't have what you want. More
by flyfisher
Employees Worked With
Morgane Wicke, RJ Singh and Barry.
