West Hills Ford

love my truck! RJ way very helpful! I’m super happy with my new truck! Told them my bottom line and I walked out with that pricing. They weren’t pressuring me and ma RJ way very helpful! I’m super happy with my new truck! Told them my bottom line and I walked out with that pricing. They weren’t pressuring me and made my purchase easy. I would definitely go back to them in the future. More

Friendly and professional staff appreciated My wife and I arrived to buy a new car and were not disappointed. The primary reason for selecting a Ford product for this purchase was that Ford did My wife and I arrived to buy a new car and were not disappointed. The primary reason for selecting a Ford product for this purchase was that Ford did not accept a federal bailout during the financial crisis of 2008, the only auto manufacturer not to do so. I viewed this position as a strong patriotic gesture, one which should be rewarded by my patronage. Of course, if Ford did not have first class products, the gesture would not have been enough. Paul C. Kettler, Satisfied Customer More

Purchase vehicle Thank you Barry & Jordan for their help today in purchasing our vehicle. They bother took excellent care of us today. Would definitely recommend their Thank you Barry & Jordan for their help today in purchasing our vehicle. They bother took excellent care of us today. Would definitely recommend their services. Actually, this is the 3rd vehicle we've purchased with Weat Hills. Thanks again. More

NEW CAR SALES EXPERIENCE/CUSTOMER SERVICE My parents bought a new 2018 ford explorer from west hills bremerton ford, the salesman RJ was a very good salesman, but needs to learn a little more My parents bought a new 2018 ford explorer from west hills bremerton ford, the salesman RJ was a very good salesman, but needs to learn a little more about customer service, during the first week of my parents owning there new Ford, it became very obvious that there were problems with the vehicle (from lot attendants not paying attention to details, ie: parking cars to close together to manufacture defect). the sales team and service team tried to fix the problem with no avail. It was not until the General Sales Manager Kurt Oaklank got involved and finally resolve the situation. Kurt and his service team did everything in there power to accomadated my parents and when it was realized that the problem (due to manufactures defect and lot attendants), was not going to get fix, Kurt went above and beyond and bought the car back (even though it was a legit paperwork nightmate for his team) and got a brand new one (with all the accessories that my parents wanted) sent from another location. Kurt saved the deal for ford and made a dissatisfied customer very satisfied. I would like to give 5 stars just for what Kurt did for my parents, but as there salesman RJ says, "nothing is perfect, and we should of been happy for having them bend over backwards" , even though most of the problem occurred do to there lot attendants being careless, (this was of course before Kurt got involved and proved that true customer service is not dead and gone yet). So I will take RJ recommendation and give Bremerton Ford 4 and 1/2 out of 5 stars****, (not perfect but pretty dang close). As long as Kurt or someone that knows how to treat customers the right way and believes in customer service the way Kurt does runs the sales team I will recommend Bremerton Ford to my friends and family. More

Winning I like winning and i will continue to bring my vehicle in for the winning team. They always welcome me with a smile. Thank you I like winning and i will continue to bring my vehicle in for the winning team. They always welcome me with a smile. Thank you More

Great, friendly, patient, and efficient By far the best car buying experience i have ever had. My sales lady, Janet waugh, was very patient and even helped keep my 3 year old entertained thr By far the best car buying experience i have ever had. My sales lady, Janet waugh, was very patient and even helped keep my 3 year old entertained throughout my visit. They also were very cooperative and friendly throughout the negotiation process and ensured that any issues were taken care of prior to delivery of the vehicle. Purchase itself took less than 45 minutes once we were decided on the vehicle we wanted. More

What a hassle free environment! Awesome dealership! Smiles abroad from all around--must like working there. I loved my experience and my new Escape. RJ (Ranjit Singh-jimenez) met Awesome dealership! Smiles abroad from all around--must like working there. I loved my experience and my new Escape. RJ (Ranjit Singh-jimenez) met me with a handshake and smile. Had my car appraised while we looked for the right vehicle. Found the one that best fit my families need and with the diligence of management, drove off in record time. I cannot say enough good this dealership has in products, and most importantly, its people. My experience was stress free, which is very important when one makes the decision to purchase a new vehicle. There's a placard hanging from the rafters that state "Honesty! Integrity! Customer Satisfaction!..." couldn't be more true! If we buy another vehicle, West Hills will be our first and last stop. More

Great People To Deal With This was the 2nd Ford dealer in Kitsap County that I shopped at, and they were hands down superior. I used the Costco car buying service and Bonnie w This was the 2nd Ford dealer in Kitsap County that I shopped at, and they were hands down superior. I used the Costco car buying service and Bonnie was more than prompt with her response. She directed me to Shawn Barrera who was very professional, helpful, and without pressure. I described what I was looking for, he had one in stock with the options I wanted, and I made the purchase. I'd considered attempting to sell my trade in privately, but they offered a fair trade-in value, and with the sales tax taken off the trade-in value, it was a no-brainer. I wouldn't hesitate to recommend this dealership, particularly Shawn and Bonnie, to my friends. More