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West Houston Subaru

Houston , TX

4.5
92 Reviews

17109 Katy Freeway

Houston , TX

77094

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Showing 92 reviews

July 01, 2015

Terrible experience COMPLETELY DEGRADING TO WOMEN. Joe was/is absolutely the most disrespectful, disinterested, arrogant salesperson my daughter has ever dealt with. Laug More

by R Burkhar
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Joe A.
July 14, 2014

2015 sti BUYERS BEWARE BUYERS BEWARE Yes this would be even more helpful if you all wouldn't try and screw everyone buying a car from you. You would be able t More

by cmeredith84
Customer Service
Price
Recommend Dealer
No
Employees Worked With
erald
Jul 14, 2014 -

West Houston Subaru responded

West Houston Subaru is committed to our customers complete satisfaction. We have the highest ratings with Google in the State of Texas. I would like to assert respectfully that this customer was told of an issue we had with an online site that miss priced several cars and that we could not honor a miss print. We did how ever offer a steeply discounted price on a new 2015. This person also works for a Subaru dealer out of state. He does NOT have a NON-refundable deposit with us. This person was told by our staff that we can not honor the price early in his conversations. We respect our customer and our vendor made an error and we are working towards a resolution. Kindest regards, Steve Palmisano, GM West Houston Subaru

Jul 14, 2014 -

West Houston Subaru responded

I mistakenly wrote that this person works for a Subaru dealer. Correction; he works for another brand.

Jul 14, 2014 -

cmeredith84 responded

I was not told of this till at the end of the day when it came to a close. Kyle was my sales person who I know was aware of this also. But have left messages for Steve the manager still no reply back and also as far as the glitch goes on the price, you don't misprint on every on every site you use. And it is very easily correct by changing the price in the system. I have also inquires on it through other people and it comes back to with the price of $36,530 which they will not validate still! Steve mentioned I work for a dealer which I do, but it is a 6 franchise used car dealer and the car I was trying to buy was for me. So with that being said I know how these things work and this isn't the right process. Would love to buy their car but I guess it will sit there! All they have to do is go to the dealer inventory management program and change the price! It is that simple but they are luring customers with the price difference. Thank YouThank you for your interest in the 2015 Subaru WRX STI. Your information is on its way to the seller, who will follow up with you as soon as possible via the email address or phone number you provided. For questions regarding the vehicle, please contact the seller directly.Seller InformationWest Houston Subaru 866-396-8612  17109 Katy Fwy, Houston, TX Map Used Car Specials See All Used Inventory | See All New InventoryYour Selected CarNo Image Available2015 Subaru WRX STI Launch Edition$36,530 View this listingBody Style: Sedan Exterior Color: Wr Blue Pearl Stock Number: 15100 VIN: JF1VA2W69F9800574 Engine: 2.5L H4 16V MPFI DOHC Turbo Transmission: 6-Speed Manual Drivetrain: AWD Doors: 4 Wheelbase: 104 Features: All Wheel Drive, Seat-Heated Driver, Leather Seats, AM/FM Stereo, CD Player, Audio-Satellite Radio, Mp3 Sound System, Wheels-Aluminum, Telephone-Hands-Free Wireless Connection, Remote Keyless Entry, Tilt Wheel, Traction Control, Brakes-Abs-4 Wheel, 4 Wheel Disc Brakes, Tire-Pressure Monitoring System, Security System, Engine Immobilizer/Vehicle Anti-Theft System, Steering Wheel Stereo Controls, Steering Wheel-Leather Wrapped, Intermittent Wipers, Wipers-Variable Speed Intermittent, Fog Lights, Headlights-Auto-Off, Child Safety Locks, Bucket Seats, Seat-Rear Pass-Through, Mirrors-Pwr Driver, Heated Side Mirrors, Side View Mirror Blinker Indicator, Mirrors-Vanity-Driver, Mirrors-Vanity-Driver Illuminated, Mirrors-Vanity-Passenger, Mirrors-Vanity-Passenger Illuminated, Air Bag - Driver, Air Bag - Passenger, Air Bags - Head, Air Bag - Side, Air Bag-Side-Head Only-Rear, Rear Defrost, Air Conditioning, Climate Control - Auto, Climate Control - Dual, Spoiler, Differential-Locking Rear, Floor Mats-Front, Remote Trunk Release, Power Steering, Power Door LocksSeller's Notes: At West Houston Subaru/VW we pride ourselves on customer service and satisfaction. West Houston Subaru, Really, Really, Happy Customers! FINANCING AVAILABLE! This INTERNET SPECIAL is ONLY available through our Internet Manager. Print and present this ad or call for an appointment at 866-396-8612!Not exactly what you're looking for? We can find what you want. Give us a call at 866-396-8612, or select your own options and colors. Next Step: Get prepared with information on credit, loans, insurance and other aspects of car ownership all in one place. Visit Our Partner Marketplace Next Steps on Cars.com See Black Book Values For Your Current CarResearch the Subaru WRX STI Questions? Comments? Email us atfeedback@cars.com or call us at888-252-7731. Thank you again for using Cars.com— the easy way to shop for a new or used car. Sincerely, Cars.com Consumer Support The information on vehicles provided in this service is supplied by the seller or other third parties;Cars.com is not responsible for the accuracy of such information. Cars.com provides this service and materials without representations or warranties of any kind, either expressed or implied. Prices do not include additional fees such as government fees and taxes, title and registration fees, finance charges, dealer document preparation fees, and emission testing. Please see theCars.com Terms of Service for more details. Note that this email is an unmonitored inbox. Thank YouThank you for your interest in the 2015 Subaru WRX STI. Your information is on its way to the seller, who will follow up with you as soon as possible via the email address or phone number you provided. For questions regarding the vehicle, please contact the seller directly.Seller InformationWest Houston Subaru 866-396-8612  17109 Katy Fwy, Houston, TX Map Used Car Specials See All Used Inventory | See All New InventoryYour Selected CarNo Image Available2015 Subaru WRX STI Launch Edition$36,530 View this listingBody Style: Sedan Exterior Color: Wr Blue Pearl Stock Number: 15100 VIN: JF1VA2W69F9800574 Engine: 2.5L H4 16V MPFI DOHC Turbo Transmission: 6-Speed Manual Drivetrain: AWD Doors: 4 Wheelbase: 104 Features: All Wheel Drive, Seat-Heated Driver, Leather Seats, AM/FM Stereo, CD Player, Audio-Satellite Radio, Mp3 Sound System, Wheels-Aluminum, Telephone-Hands-Free Wireless Connection, Remote Keyless Entry, Tilt Wheel, Traction Control, Brakes-Abs-4 Wheel, 4 Wheel Disc Brakes, Tire-Pressure Monitoring System, Security System, Engine Immobilizer/Vehicle Anti-Theft System, Steering Wheel Stereo Controls, Steering Wheel-Leather Wrapped, Intermittent Wipers, Wipers-Variable Speed Intermittent, Fog Lights, Headlights-Auto-Off, Child Safety Locks, Bucket Seats, Seat-Rear Pass-Through, Mirrors-Pwr Driver, Heated Side Mirrors, Side View Mirror Blinker Indicator, Mirrors-Vanity-Driver, Mirrors-Vanity-Driver Illuminated, Mirrors-Vanity-Passenger, Mirrors-Vanity-Passenger Illuminated, Air Bag - Driver, Air Bag - Passenger, Air Bags - Head, Air Bag - Side, Air Bag-Side-Head Only-Rear, Rear Defrost, Air Conditioning, Climate Control - Auto, Climate Control - Dual, Spoiler, Differential-Locking Rear, Floor Mats-Front, Remote Trunk Release, Power Steering, Power Door LocksSeller's Notes: At West Houston Subaru/VW we pride ourselves on customer service and satisfaction. West Houston Subaru, Really, Really, Happy Customers! FINANCING AVAILABLE! This INTERNET SPECIAL is ONLY available through our Internet Manager. Print and present this ad or call for an appointment at 866-396-8612!Not exactly what you're looking for? We can find what you want. Give us a call at 866-396-8612, or select your own options and colors. Next Step: Get prepared with information on credit, loans, insurance and other aspects of car ownership all in one place. Visit Our Partner Marketplace Next Steps on Cars.com See Black Book Values For Your Current CarResearch the Subaru WRX STI Questions? Comments? Email us atfeedback@cars.com or call us at888-252-7731. Thank you again for using Cars.com— the easy way to shop for a new or used car. Sincerely, Cars.com Consumer Support The information on vehicles provided in this service is supplied by the seller or other third parties;Cars.com is not responsible for the accuracy of such information. Cars.com provides this service and materials without representations or warranties of any kind, either expressed or implied. Prices do not include additional fees such as government fees and taxes, title and registration fees, finance charges, dealer document preparation fees, and emission testing. Please see theCars.com Terms of Service for more details. Note that this email is an unmonitored inbox.

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