West Kendall Toyota

BAD Experience - Read BEFORE you BUY1st- prices on the BAD Experience - Read BEFORE you BUY 1st- prices on the website are very low compared to the price you actually pay. Keep in mind they charge extra f BAD Experience - Read BEFORE you BUY 1st- prices on the website are very low compared to the price you actually pay. Keep in mind they charge extra for "Pre-delivery Service fees" and you don't get a report of the services performed to see if they are overcharging. Don't make my mistake and ask for the report. 2nd- I wanted to purchase a SUV with a pre-collision system and trade in my C-HR that has this system. The salesperson (Eduardo) sold me a 2016 Rav4 XLE and he ASSURED the car had the system and later I found not to be true. It's NOT standard for 2016 XLE models as he said, it's OPTIONAL. Because of this WRONG information I made a bad decision to pay way above KBB for a car that doesn't have what I wanted. As a Toyota "advisor" he should make sure the information is correct. 3rd- Since they didn't have the all-weather mats for the car during memorial day, the salesperson told me he would ship it to me on wednesday 2nd. I paid and NEVER received. He never replied to my emails or texts. No contacts after my complaints.  It seems nobody cares after the buyer signs the check. Bad customer service. I tried to contact the manager through the website form, but the email was delivered to the sales team and it seems they don't bother to forward the message or the manager doesn't bother to answer. I had better experiences in other Toyotas. This one needs better training. I'll update my review if I ever get my mats or any contact from the manager. More

This is from a few months ago. I came in to look at a specific car in Feb 2021. Jorge took the time to have the car pulled up to show me. He was very professional. I got a VERY good deal on the car, and specific car in Feb 2021. Jorge took the time to have the car pulled up to show me. He was very professional. I got a VERY good deal on the car, and the service dept took care of a minor recall the next day in very short order, along with some other issues that should have been caught in the reconditioning process. Bottom line, when I'm ready for another car, I will most certainly look Jorge up and likely buy from them. Thanks again! I've come in for service a few times for various preventative items, and let's be blunt. Their service department is VERY fast, courteous and the pricing for a dealer is par for the course. Pricing can always be lower, but in my humble opinion their pricing is fair. More

Seems like they were not interested in selling or leasing any car. When I asked about leasing, they said the price was similar to the purchase price. Perhaps their sales people dont have any idea in how leas any car. When I asked about leasing, they said the price was similar to the purchase price. Perhaps their sales people dont have any idea in how leasing works, but it seemed like they were either trying to sell/leasing me an overpriced car or sabotage the brand even further." More

Very bad experience they are not professional at all they need some training how to treat customers Never again ! Don’t recommend to anyone they lie to your face they need some training how to treat customers Never again ! Don’t recommend to anyone they lie to your face More

Saul was an awesome salesman and his supervisor was so helpful ! I went in expecting to get a 2006 corolla and left with a 2021 corolla at a great price! helpful ! I went in expecting to get a 2006 corolla and left with a 2021 corolla at a great price! More

Was shopping around for a new Corolla and was recommended this dealership. All the personnel were friendly and professional. The price was just right and the whole process was smooth. Angel and Nestor (sales this dealership. All the personnel were friendly and professional. The price was just right and the whole process was smooth. Angel and Nestor (sales and finance) did an excellent job. Highly recommend for car buying needs. More

I brought my Tacoma for oil change and the service was excellent. I spoke with Kennped who explained to me everything that would be done to the car, costs, and always had communication with me for the sta excellent. I spoke with Kennped who explained to me everything that would be done to the car, costs, and always had communication with me for the status of my car, the wait was short. Very good service and attention, I will back to him More

Great Sales service but bad Referral program I always have had a great experience when need to buy a vehicle, and Vicente Pablos is a wonderful person, however when I referred a customer to buy a I always have had a great experience when need to buy a vehicle, and Vicente Pablos is a wonderful person, however when I referred a customer to buy a car at WKT, a "referral bonus" were supposed to be mailed to me, and after a year, nothing have been received. I contacted Vicente Pablos (Sales) and Julian Bertel (Finance), and nothing has been resolved. With this referral program, I have a bad customer experience. More

Mi mejor compra en mucho tiempo! Excelente servicio, condiciones y calidad humana. Gracias Salomón, eres un asesor maravilloso e igualmente Cookie Agostinho, excelente atención. Gracias condiciones y calidad humana. Gracias Salomón, eres un asesor maravilloso e igualmente Cookie Agostinho, excelente atención. Gracias More