West Kendall Toyota

Brought my car for a repair by phone the guy that sold us the truck. told me it was going to take 1 to 2 hours max, when I got to the dealer, they told me it would about 3 hours, it took more like 5 hours t the truck. told me it was going to take 1 to 2 hours max, when I got to the dealer, they told me it would about 3 hours, it took more like 5 hours to get the repair done, they were very unprofessional, I would not recommend this dealer at all! More

I recently purchased a vehicle from there. Let me start by saying they staff was very friendly and nice to my wife, sons and myself. I had put a deposit on a incoming vehicle and when it came Let me start by saying they staff was very friendly and nice to my wife, sons and myself. I had put a deposit on a incoming vehicle and when it came in I went to the dealership. However the day before its arrival the dealership advertised a dealership discount on their website. When i raised an showed them their ad. Which by the way was still active on the internet, they stated "Oh thats management posting that to get people in the door then the sales staff has to tell them thats not going to happen." To me that it illegal. I have bought many car and know the process. It was the same car and the ad. was still active. Bad for the sales staff they on see me or that vehicle again. Only reason why we bought it was because it was exaclty what my wife wanted and we had already been waiting over 5 weeks for it to arrive.​ More

Amazing service - arrived at appointed time for my scheduled maintenance service. Service Advisor, Craig Koning, was attentive and very courteous. This is the second time he has been my Advisor and b scheduled maintenance service. Service Advisor, Craig Koning, was attentive and very courteous. This is the second time he has been my Advisor and both times he has been amazing. Was out at the promised time (less than an hour from the time I arrived). Both the drop off and waiting areas are spotless. Highly recommend. More

Terrible service, the treatment is horrible and the wait is endless, because they talk inside the office. I made an appointment and I was attended by Kennped Landaeta, his treatment was indolent and withou is endless, because they talk inside the office. I made an appointment and I was attended by Kennped Landaeta, his treatment was indolent and without desire to work. We ended up not doing the oil change. It was a horrible experience More

Waited over an hour for a salesman to help me! I was never greeted or asked if I needed help, they were all sitting down talking to each other while watching me look at the cars. I would never com I was never greeted or asked if I needed help, they were all sitting down talking to each other while watching me look at the cars. I would never come back to this dealership! More

Very untrust worthy. I purchased a Maserati from this dealership in May 2020. A GAP policy was added to my financing. Unfortunately, my vehicle was stolen in October 2021. When I called the GAP covera dealership in May 2020. A GAP policy was added to my financing. Unfortunately, my vehicle was stolen in October 2021. When I called the GAP coverage I was informed that the policy was cancelled 2 days after purchase because they do not coverage this type of vehicle. And the dealer was contacted the day of cancellation. But the dealer never told me. Therefore, I ended up paying the balance of the car loan out of pocket after my car insurance settled. I contacted Carmelo, Financing Director, at West Kendall Toyota on November 24th 2021, he said they will give me the refund of the cost of the policy. Today is January 22, 2022 and I have not received a penny!!! More

This is the worst dealer. We left our Truck in service for 7 days and nothing got fixed. Refused to fix a bad fuel pump because the truck had an aftermarket LED light bar. Oil change that was supposed to for 7 days and nothing got fixed. Refused to fix a bad fuel pump because the truck had an aftermarket LED light bar. Oil change that was supposed to get done didn't get done either. Service Advisor Alvaro is incompetent and a liar. Everything he said was a lie as our dash cam footage proofs. The dealer allowed me to go into my truck to replicate the problem for them after 3 days of being there and didn't advise me untill after the fact the technician that has just worked on it Tested Positive for Covid-19. putting me and my family's health at risk. The technicians I spoke with have no product knowledge, were rude and provided misinformation. I know this as im a ASE Certified Master Technician my self. As well a Ferrari/ Porsche /Maserati /BMW CERTIFIED Technician. As a High end vehicle Mechanic shop business owner for over 15 years, it is clear when this Dealer is lying and refusing to fix a problem by providing every excuse in the book and shifting blame. I gave them multiple chances to make the situation right even Speaking with the Service Manager Karina directly and nothing got done. She stood behind her Service advisors lies, technicians incompetence and gave us back our broken and potentially dangerous truck unfixed. To add insult to injury, they charged us a $160 diagnostic fee that the service advisor told us we wouldn't have to pay as the fuel pump was covered under the trucks Drive train warranty when we dropped it off. After this experience we have canceled our order for the 2022 Tundra and our TRD Pro 4runner order. WEST KENDALL TOYOTA gives the Toyota brand a bad name. I would advise you to do business elsewhere. More

I am very happy with the way Kennped Landaeta from the service adviser treated me, respectfully, helpful he always contacted me on service updates. Very professional.Thanks. service adviser treated me, respectfully, helpful he always contacted me on service updates. Very professional.Thanks. More

This is the worst service I ever hadThey took 2 1/2 This is the worst service I ever had They took 2 1/2 hours for a 5 minutes oil change Unable to give you information about your car You rather go t This is the worst service I ever had They took 2 1/2 hours for a 5 minutes oil change Unable to give you information about your car You rather go to another place for maintenance More

BAD Experience - Read BEFORE you BUY1st- prices on the BAD Experience - Read BEFORE you BUY 1st- prices on the website are very low compared to the price you actually pay. Keep in mind they charge extra f BAD Experience - Read BEFORE you BUY 1st- prices on the website are very low compared to the price you actually pay. Keep in mind they charge extra for "Pre-delivery Service fees" and you don't get a report of the services performed to see if they are overcharging. Don't make my mistake and ask for the report. 2nd- I wanted to purchase a SUV with a pre-collision system and trade in my C-HR that has this system. The salesperson (Eduardo) sold me a 2016 Rav4 XLE and he ASSURED the car had the system and later I found not to be true. It's NOT standard for 2016 XLE models as he said, it's OPTIONAL. Because of this WRONG information I made a bad decision to pay way above KBB for a car that doesn't have what I wanted. As a Toyota "advisor" he should make sure the information is correct. 3rd- Since they didn't have the all-weather mats for the car during memorial day, the salesperson told me he would ship it to me on wednesday 2nd. I paid and NEVER received. He never replied to my emails or texts. No contacts after my complaints.  It seems nobody cares after the buyer signs the check. Bad customer service. I tried to contact the manager through the website form, but the email was delivered to the sales team and it seems they don't bother to forward the message or the manager doesn't bother to answer. I had better experiences in other Toyotas. This one needs better training. I'll update my review if I ever get my mats or any contact from the manager. More