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West Metro Buick GMC
Monticello, MN
2,058 Reviews
West Metro Buick GMC, formerly Kindal Buick Pontiac GMC in Buffalo, MN, was purchased by Jeff Sell in 1998 and moved to Monticello, MN in 2002. Our dealership is family owned and operated, and Jeff is in the store daily, readily accessible to meet and talk to our customers. We pride ourselves on our small-town feel and relaxed environment.
West Metro is your certified Buick GMC dealer serving clients throughout Monticello and the surrounding areas. At our dealership, you’ll find a great selection of new vehicles and over 500 used vehicles for sale. Our well-connected finance experts will help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues beyond the sale. Our professional team of Buick and GMC technicians have the skills and equipment to handle all manner of maintenance and repairs. We are there for our customers throughout the life of the vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 2,058 reviews
January 27, 2022
This is my second review for the same vehicle. I bought a used Buick Enclave with known strut problems at purchase, these were replaced days later only to have two other major issues with the brake pedal and used Buick Enclave with known strut problems at purchase, these were replaced days later only to have two other major issues with the brake pedal and steering. I was treated poorly in trying to fight getting those issues resolved without me having to pay for them. Since then the car has been serviced 3 more times. It is still less than a year later with 4 times of having the car serviced and I continue to have to nickel and dime paying out of pocket and warranty for half the time it is even covered. This vehicle will clearly be having more major issues with it, I am sure just after the warranty expires. This was an extremely expensive $15,000 vehicle considering how much work has been put into it and attempts to deal with customer service leave me with silence or at best excuses. Being a single parent with a child who has special needs and multiple weekly appointments, being sold a car for this price that I continually have to fight to keep safely on the road with my children has made it clear I would not again buy a vehicle from this dealership. I would warn anyone buying a used vehicle from this lot that great treatment you get during your purchase very quickly fades once you come back with any kind of issue (even clear major ones) you will no longer have the same treatment. I was told messages would be forwarded to supervisor and then would and probably will again get a phone call after bad review with excuses as to why there is still a problem. Bottom line, I mistakenly bought a used vehicle from the wrong dealership! On a separate note, the service department does have great customer service. It just seems crazy that every month or two there is another mechanical problem that supposedly has nothing to do with the others. This vehicle has less than 100,000 miles on it! More
by frankiejo
January 23, 2022
Great place to buy a used or new car. The sale person was great and new his or her knowledge of cars. great and new his or her knowledge of cars. More
by NAIXVANG9
Verified CustomerJanuary 22, 2022
Beyond expectations. Fast. Friendly employees. I called looking for a vehicle and it was ready and waiting all warmed up for my weather. I traded my vehicle and my new one I purchased was welcomed with a n looking for a vehicle and it was ready and waiting all warmed up for my weather. I traded my vehicle and my new one I purchased was welcomed with a new coffee cup! It’s the little extras! More
by JACQUI012573
January 15, 2022
Gave me a better deal than I thought on my trade in , very easy to deal with. very easy to deal with. More
by DCOLESCOUNSELORREALTY
January 15, 2022
Outstanding customer service and I wouldn’t buy a vehicle anywhere else. The owner, Jeff Sell, is a hands on owner and his leadership and work ethic reflects into his employees! The best dealership I’ve ever anywhere else. The owner, Jeff Sell, is a hands on owner and his leadership and work ethic reflects into his employees! The best dealership I’ve ever dealt with in my 60 years! More
by RRIDENOUR
January 14, 2022
Corey was helpful and prompt with answers.Vehicle Corey was helpful and prompt with answers. Vehicle pricing was in line. Trade in was a fair price. A couple of cosmetic blemishes from factory but t Corey was helpful and prompt with answers. Vehicle pricing was in line. Trade in was a fair price. A couple of cosmetic blemishes from factory but they were handled adequately. Overall good experience. More
by brisonmfg
January 14, 2022
Kent was amazing to work with as well as the rest of the staff. Within and hour we had an approval back from Capital One. I think that’s the fastest approval we’ve ever gotten, We will definitely buy again staff. Within and hour we had an approval back from Capital One. I think that’s the fastest approval we’ve ever gotten, We will definitely buy again from West Metro Buick GMC More
by kshutrop
Employees Worked With
January 10, 2022
Best place to buy a vehicle from, very friendly and personable! Pat and Corey were great to deal with! Will definitely continue to be a returning customer! ⭐️⭐️⭐️⭐️⭐️ personable! Pat and Corey were great to deal with! Will definitely continue to be a returning customer! ⭐️⭐️⭐️⭐️⭐️ More
by TRAVIS55
January 05, 2022
Pricing was right. Trade values were fair. The staff was very friendly and helpful through the process very friendly and helpful through the process More
by OLDRED96
January 03, 2022
Pat, Tony and the rest of the West Metro staff are friendly and knowledgeable. West Metro will be the first place I look for GMC trucks in the future. I bought a new truck, and the boss bought a new friendly and knowledgeable. West Metro will be the first place I look for GMC trucks in the future. I bought a new truck, and the boss bought a new Buick Encore. Good decisions for us both! More
by John
Employees Worked With
Other Employees :
Pat Colville, James Meyers
