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West Metro Buick GMC

Monticello, MN

5.0
2,036 Reviews
West Metro Buick GMC, formerly Kindal Buick Pontiac GMC in Buffalo, MN, was purchased by Jeff Sell in 1998 and moved to Monticello, MN in 2002. Our dealership is family owned and operated, and Jeff is in the store daily, readily accessible to meet and talk to our customers. We pride ourselves on our small-town feel and relaxed environment. West Metro is your certified Buick GMC dealer serving clients throughout Monticello and the surrounding areas. At our dealership, you’ll find a great selection of new vehicles and over 500 used vehicles for sale. Our well-connected finance experts will help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues beyond the sale. Our professional team of Buick and GMC technicians have the skills and equipment to handle all manner of maintenance and repairs. We are there for our customers throughout the life of the vehicle.
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1001 Minnesota 25

Monticello, MN

55362

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Showing 2,036 reviews

July 20, 2021

I found just what I was praying for at West Metro Buick. Staff was friendly and was very impressed with my salesman, Kent. I replaced my totaled Buick Encore with another a year newer. Very happy...love the More

by sroth7561
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Kalkbrenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Meyers
July 18, 2021

This is the second vehicle we've purchased from Tony LaPlant. He makes the experience fair and fun. We will continue to refer our friends and family to West Metro. More

by John Belde
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony LaPlant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

West Metro Buick GMC responded

Hello We appreciate your positive review about your recent experience with Tony! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 17, 2021

The car we wanted to buy was not there when I arrived to buy it. It had been sent out as a loaner. Came back the next day and it took multiple hours to finalize deal. When we checked out the car there wa More

by SARA.RACINE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony LaPlant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Meyers
Aug 12, 2021 -

West Metro Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (763) 210-4502 to discuss your concerns, as your satisfaction is of utmost importance to us.

July 16, 2021

Best car buying experience I have ever had. Corey Nelson was great to work with and every aspect of the purchase was handle flawlessly. I would highly recommend West Metro for your next vehicle purchase. More

by ABC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hurrle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Colville
Jul 17, 2021 -

West Metro Buick GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 15, 2021

I was hearing a lot of good thinks about it from friends who got vehicles there. So I looked at there web site and made a few calls about a vehicle I liked and went in and hooked up with a sales person and More

by bigken99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hurrle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Liljequist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Meyers
Jul 15, 2021 -

West Metro Buick GMC responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 15, 2021

West metro sold my wife a car knowing that the tires had to be replaced. Was this taking advantage of a woman.???? I hav no other conclusion, but Yes, discrimination. Assumining that she wasn't smart en More

by ROGER5850
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Curt, Pat Colville, James Meyers
Jul 21, 2021 -

West Metro Buick GMC responded

Hi Roger, thank you for your review. We are sorry to hear that you had an unsatisfactory experience at West Metro. We take full responsibility for the tire defect that came with your wife's vehicle, and we tried to amend our mistake by offering a new set of tires at no cost to you. If you decide to take us up on our offer, we would be happy to install a new set of tires on the vehicle. Feel free to call us at 763-271-7800 to get the appointment scheduled.

July 15, 2021

We had purchased vehicles from West Metro in the past and had vehicles in for service several times, I have always had great service when dealing with the service department. We had planned just to stop and More

by brians98z71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hurrle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony LaPlant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2021 -

West Metro Buick GMC responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 14, 2021

Awesome and friendly service! Would highly recommend you! Experienced and knowledgeable salesman, extremely helpful! (Bonus, the cookies were great!) Even the owner brought us coffee!❤️ More

by ruddy73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony LaPlant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Meyers
Jul 15, 2021 -

West Metro Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for the recommendation, and have an amazing day!

July 13, 2021

Had a great experience at the West Metro dealership in Monticello. Sales staff was helpful and considerate of my time. Got in and out pretty quickly and everybody was very friendly. Went up to Monticel More

by john@pdinstore.com
Price
Recommend Dealer
Yes
Employees Worked With
Tony LaPlant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

West Metro Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at West Metro Buick GMC!

July 12, 2021

Jason did a great job with our buying experience. He was very helpful making sure that process went smooth. I would recommend him to others. More

by dmarten281
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hurrle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Spears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

West Metro Buick GMC responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jason here at West Metro Buick GMC! Thanks again for the recommendation, and have an amazing day!

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