Classic Elite Buick GMC

The staff are friendly and professional. They offer recommendations regarding needed repairs and maintenance schedules. Appointments are available that cater to my busy days. They offer recommendations regarding needed repairs and maintenance schedules. Appointments are available that cater to my busy days. More

While I ended up purchasing a vehicle from the dealer, my experience was less than pleasant, particularly the mandatory inclusion of unnecessary options, which added to the total cost of the vehicle and whic experience was less than pleasant, particularly the mandatory inclusion of unnecessary options, which added to the total cost of the vehicle and which I do not have access to. For example, one mandatory option is the nitrogen filled tires. I live in Fort Worth and there is no dealer anywhere near here that provides the service. The first day driving from Houston, I got a tire pressure alert. I had to fill with regular air and there is no way for me to do anything with nitrofill unless I drive 3.5 hours to Houston. What use is that? No good explanation was provided as to why these options are mandatory and I have no way of cancelling them. I have contacted the dealer and I have yet to receive a response on what I can do. If I had to choose again, I can't say that I would choose this dealership and I can't see that it would be at the top of my recommendation list. More

Still don't have all info on auto dealer installed options. Options were mandatory, don't like that. Closing documents had mistakes that had to be corrected at the last moment. West Point was much smo options. Options were mandatory, don't like that. Closing documents had mistakes that had to be corrected at the last moment. West Point was much smoother as well as wiesner in Conroe. Been using Jerry Reynolds Car pro for 14 years, worst experience with his hand picked dealers. Car took a week to be driven from SA and has a faint smell of cigarette smoke. More

Charles and Lahn went above and beyond to make the buying experience a pleasure. Regina made sure all my questions about the dealership were answered and gave me a tour to complete the process. experience a pleasure. Regina made sure all my questions about the dealership were answered and gave me a tour to complete the process. More

The finance guy was great! Once we got to financing the deal went well.x Once we got to financing the deal went well.x More

Everyone that we had contact with was open and helpful. The dealership had an exceptional vehicle that meets our needs. The dealership had an exceptional vehicle that meets our needs. More

Bill Schoenfeld is an excellent service advisor. He is always right on about what I need and how long it takes. He is always right on about what I need and how long it takes. More

Moses Ramirez spent several hours helping me! He was VERY patient, and answered ALL my questions with expertise!! He was VERY patient, and answered ALL my questions with expertise!! More

Nelson was very professional for the entire experience. He is very knowledgeable on the vehicles and easy to work with. I will definitely use him again for my next car He is very knowledgeable on the vehicles and easy to work with. I will definitely use him again for my next car More

In December 2023 I took my GMC Acadia to have an oil change and tire rotation. For about a week afterwards we noticed that the change oil light was not going off. I checked the oil and it was clean, but change and tire rotation. For about a week afterwards we noticed that the change oil light was not going off. I checked the oil and it was clean, but I Took it back to the dealer just to be certain. They just didn’t reset the oil change. Fast forward now to March 2024. I went back to them for another oil change and tire rotation, and there was a recall on my SUV. I was informed they needed to keep it overnight. So we come back and get my SUV. After driving it for few days we noticed that the oil change light was still on. When it showed change now, I decided to check it. THERE WAS BARELY ANY OIL IN MY SUV.! They never changed the oil or tire. When I go back they claimed that they couldn’t tell and that they will check the oil filter. They still came back and still they couldn’t tell, but that they will take care it, and that they will WAVE the charge! Wave what? I’ve already paid for something they never did! And then they have the nerve to act as if they are helping me? Really? After checking my google reviews, I was reminded this was not my first complaint with the Service Department. I had complaints when it was still West Point Buick GMC. And with the Service Department. This place my have changed it’s name, but not there level of service. So please beware of the service people here. I will NEVER return to this dealership for service. More