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West Side Garage, INC.

Berlin, WI

Overview
Employees
Reviews
Vehicles
4.8
480 Reviews
Welcome to West Side GM! We are your premier Chevrolet and GMC dealer in Berlin, WI. Let us show you around our family-owned new and used car dealership. We are worth the drive to come out and see our complete inventory; if we don't have what you are looking for we will be happy to try to help you find it! We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer! We can't wait to meet you and hope to make you part of the West Side GM family.
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822 Broadway St

Berlin, WI

54923

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Showing 480 reviews

April 09, 2026

Jeff kept me well informed of the progress of my service. He also reviewed what to anticipate on my next service More

by MBRETHOUWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Stibb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful review! We’re glad to hear that Jeff kept you well informed of the progress of your service and reviewed what to anticipate on your next service. We appreciate your feedback and look forward to seeing you again at West Side GM of Berlin for your next service! West Side GM Team (920) 361-5100

April 07, 2026

Service department lacks knowledge of common sense. Very slow paced. Wouldn’t recommend having any service work done there. More

by Pumpkin3178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diane Simenson-Grant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2026 -

West Side Garage, INC. responded

Thank you for sharing your thoughts with us. We understand that your experience with our service department at West Side GM of Berlin did not meet your expectations. Your feedback is valuable, and we take it seriously as we strive to uphold our standards. We encourage you to reach out to us directly so we can address your concerns more thoroughly. Our team appreciates your input and hopes to improve your experience in the future. West Side GM Team (920) 361-5100

April 02, 2026

Drove the car on a Wednesday brought it home Thursday everything went very fast It all went very smooth More

by stephanie.genrich
Recommend Dealer
Yes
Employees Worked With
Dian
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Apr 02, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful review, Stephanie! We’re thrilled to hear that your experience at West Side GM of Berlin was fast and smooth. We appreciate your feedback and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

March 28, 2026

Very friendly. Very receptive. Making appointment was easy. Not pushy. Although it was expensive for the parts, labor was reasonable! More

by MADELYN2009
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kapp
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Mar 29, 2026 -

West Side Garage, INC. responded

Thank you for your kind words, Madelyn! We’re happy to hear you found the team at West Side GM of Berlin friendly and receptive, and that scheduling your appointment was a breeze. Your understanding of parts costs is appreciated, and it’s great to know the labor felt reasonable. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

March 21, 2026

Love working with west side garage! Make appointments and visits easy. Gene and the whole crew are super friendly and make repair work almost painless. More

by KATIE57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki
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Mar 22, 2026 -

West Side Garage, INC. responded

Thank you for your review, Katie! We’re happy to hear you love working with West Side GM of Berlin. It's great to know that Gene and our crew made your appointments and repair experience easy and enjoyable. We look forward to seeing you again next time! West Side GM Team (920) 361-5100

March 16, 2026

Fair, straightforward, no nonsense Need feedback on scratches I found after purchase Diane - please check your email- I need scratches buffed out on sides of truck - they were there when I purchased More

by jeffbullgill
Recommend Dealer
Yes
Employees Worked With
Diane
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Mar 17, 2026 -

West Side Garage, INC. responded

Thank you for your feedback, Jeff. We appreciate your fair and straightforward review. Your concern regarding the scratches on the truck is understood, and an email has been sent to discuss options for getting them buffed out. We value your business at West Side GM of Berlin and look forward to addressing your needs. West Side GM Team (920) 361-5100

March 03, 2026

Great They did a great job and I am very satisfied with the timely service More

by drangeloff1
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kapp
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Mar 04, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful review! We’re thrilled to hear that you are very satisfied with the timely service at West Side GM of Berlin. We appreciate your kind words and hope to see you again soon! West Side GM Team (920) 361-5100

February 26, 2026

It was a pleasurable experience and very nice people. Excellent service. Thank you Clean atmosphere More

by Mnhcardenas2020
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kapp
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Feb 27, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasurable experience with us at West Side GM of Berlin. Our team takes great pride in providing excellent service and maintaining a clean atmosphere for our customers. We appreciate your support and look forward to welcoming you back soon! West Side GM Team (920) 361-5100

February 25, 2026

Waited over an hour and a half from the time John said to pick up our vehicle. Never offered anything to drink. Sat in his office bored. More

by finkbri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nixon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2026 -

West Side Garage, INC. responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the wait time and service during your visit to West Side Garage, INC. Your comments help us understand areas where we can improve. If you’d like to discuss this further, please feel free to reach out to us directly. We hope to provide you with a better experience in the future. West Side GM Team (920) 361-5100

February 24, 2026

Always good Very fast and did a good job getting me in on a timely manner More

by KJBLOCK88
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
Report | Print
Feb 25, 2026 -

West Side Garage, INC. responded

Thank you for your kind words! We appreciate your feedback and are glad to hear that you had a positive experience with us at West Side GM of Berlin. Our team always strives to provide timely and efficient service. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

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