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West Side Garage, INC.

Berlin, WI

Overview
Employees
Reviews
Vehicles
4.8
488 Reviews
Welcome to West Side GM! We are your premier Chevrolet and GMC dealer in Berlin, WI. Let us show you around our family-owned new and used car dealership. We are worth the drive to come out and see our complete inventory; if we don't have what you are looking for we will be happy to try to help you find it! We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer! We can't wait to meet you and hope to make you part of the West Side GM family.
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822 Broadway St

Berlin, WI

54923

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Showing 488 reviews

May 06, 2026

Work is done on time & correctly. Good communication is the key for the working relationship. More

by jefri.scott5223
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Kapp
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May 06, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful review, Jefri! It's wonderful to hear that you were satisfied with our timeliness and communication at West Side GM of Berlin. We strive to maintain strong relationships with our customers, and your feedback motivates us to keep doing our best. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

May 05, 2026

Gene did a fine job but the truck takes 2 additional quarts which I pointed out but did not receive. This truck has a Banks oversized oil pan installed by Westside. I also did not get the cabin air More

by johnmaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2026 -

West Side Garage, INC. responded

Thank you for sharing your experience with us, John. We appreciate your feedback regarding the truck's oil capacity and the cabin air filter. It’s important to us that our customers receive the best service, so we encourage you to reach out to West Side GM of Berlin directly so we can address these concerns and ensure you receive what you need. We value your input and look forward to assisting you further. West Side GM Team (920) 361-5100

May 06, 2026 -

johnmaye responded

Nno problem. Mistakes happen. I had oil at home & I was more curious than anything to see what the cabin filter looked like.

May 04, 2026

Everyone at West side garage was great. The service was friendly the price was reasonable and they were quick with my repair. Very pleased More

by BCHILLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at West Side GM of Berlin. Our team strives to provide friendly service and efficient repairs, and it’s rewarding to know we met your expectations. We appreciate your support and hope to assist you again in the future! West Side GM Team (920) 361-5100

April 30, 2026

Friendly and courteous knew what was going on and at the end she was able to tell me what was wrong and what they repaired on the vehicle More

by rrrodriguez9944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're happy to hear you had a positive experience with us at West Side GM of Berlin. It's great to know that our team was friendly and informative throughout the process. We appreciate your support and look forward to assisting you again! West Side GM Team (920) 361-5100

April 27, 2026

It was a quick process. The loan and finance explained in words we could really understand. Working with Diane is always a great experience! More

by Carlystandke18
Recommend Dealer
Yes
Employees Worked With
Diane grant and Denise C
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Apr 28, 2026 -

West Side Garage, INC. responded

Thank you for your review, Carly! We’re happy to hear that you had a quick and clear experience with the loan and finance process at West Side GM of Berlin. Diane truly values providing great service, and we’re glad to know she made your experience even better. Looking forward to seeing you again soon! West Side GM Team (920) 361-5100

April 27, 2026

Jeff was very helpful and explained everything that was done. Called and kept me posted on my vehicle until I was able to pick up the vehicle. More

by klaveets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2026 -

West Side Garage, INC. responded

Thank you for your positive review! We appreciate your kind words about Jeff and are thrilled to hear that he provided you with helpful service and kept you informed about your vehicle. It’s always our goal at West Side GM of Berlin to ensure our customers are well taken care of. We look forward to seeing you again in the future! West Side GM Team (920) 361-5100

April 21, 2026

Friendly and knowledgeable, they do the work quickly and efficiently. I love the coupon specials. Great place to do maintenance. More

by PATTISCONFUSED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful review, Patti! We’re thrilled to hear that you found our team at West Side GM of Berlin to be friendly and knowledgeable. It’s great to know that you appreciate our quick and efficient service, along with the coupon specials we offer. We look forward to assisting you with your maintenance needs again in the future! West Side GM Team (920) 361-5100

April 17, 2026

Easy to work with, fleciable Super accommodating and very helpful with the whole process Cooperative More

by rachel_disterhaft
Recommend Dealer
Yes
Employees Worked With
Jeff
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Apr 18, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful review, Rachel! We’re thrilled to hear that you found us easy to work with and flexible during your experience at West Side GM of Berlin. Our team is always here to help, and we appreciate your kind words. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

April 09, 2026

Jeff kept me well informed of the progress of my service. He also reviewed what to anticipate on my next service More

by MBRETHOUWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Stibb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2026 -

West Side Garage, INC. responded

Thank you for your wonderful review! We’re glad to hear that Jeff kept you well informed of the progress of your service and reviewed what to anticipate on your next service. We appreciate your feedback and look forward to seeing you again at West Side GM of Berlin for your next service! West Side GM Team (920) 361-5100

April 07, 2026

Service department lacks knowledge of common sense. Very slow paced. Wouldn’t recommend having any service work done there. More

by Pumpkin3178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diane Simenson-Grant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2026 -

West Side Garage, INC. responded

Thank you for sharing your thoughts with us. We understand that your experience with our service department at West Side GM of Berlin did not meet your expectations. Your feedback is valuable, and we take it seriously as we strive to uphold our standards. We encourage you to reach out to us directly so we can address your concerns more thoroughly. Our team appreciates your input and hopes to improve your experience in the future. West Side GM Team (920) 361-5100

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