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West Side Garage, INC.

Berlin, WI

Overview
Employees
Reviews
Vehicles
4.8
514 Reviews
Welcome to West Side GM! We are your premier Chevrolet and GMC dealer in Berlin, WI. Let us show you around our family-owned new and used car dealership. We are worth the drive to come out and see our complete inventory; if we don't have what you are looking for we will be happy to try to help you find it! We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer! We can't wait to meet you and hope to make you part of the West Side GM family.
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822 Broadway St

Berlin, WI

54923

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Showing 514 reviews

September 02, 2025

New vehicle purchase and has been in for service 12 times with no resolution. Bob the service manager and Gene the service advisor does not return calls nor do they stay on top of getting resolution. More

by 2500 12
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Hogan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2025 -

West Side Garage, INC. responded

Thank you for your feedback. We understand your frustration with the ongoing service issues and lack of communication regarding your vehicle. It is important for us at West Side GM of Berlin to address your concerns. We encourage you to reach out to us directly so we can discuss this further. Your input is essential as we continue working to improve our customer service standards. West Side GM Team (920) 361-5100

September 01, 2025

The staff were friendly and knowledgable. A few hiccups with the part needed for the repair but our "go to" rep kept us in the loop. Excellent workmanship and we highly recommend them! More

by aguilarcarrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2025 -

West Side Garage, INC. responded

Thank you for your feedback, Carrie! We appreciate your kind words about our friendly and knowledgeable staff, and we're glad to hear that your representative kept you informed throughout the process. Your recommendation means a lot to us. If you ever need anything else, don’t hesitate to reach out to West Side GM of Berlin. We look forward to serving you again! West Side GM Team (920) 361-5100

August 28, 2025

Good service, great communication, reasonable prices, and help keeping my old car running. Thank you! More

by katyrae25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful feedback, Katy! We're thrilled to hear that you experienced good service and great communication with us at West Side GM of Berlin. We're always here to help keep your vehicle running smoothly. We appreciate your support and look forward to seeing you again soon! West Side GM Team (920) 361-5100

August 25, 2025

Effectively took care of a secondary issue after body work in a timely fashion and provided service with a smile. More

by karenmcquown
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

West Side Garage, INC. responded

Thank you for your kind words, Karen! It's great to hear that we effectively addressed your secondary issue after the body work and provided you with a positive service experience. At West Side GM of Berlin, we strive to ensure our customers are satisfied every step of the way. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

August 23, 2025

We are very pleased with the service completed on our 2024 Canyon GMC that included tire rotation, oil change and an earlier tweaking of the electronics. More

by rudywinther2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2025 -

West Side Garage, INC. responded

Thank you so much for your kind words, Rudy! We're delighted to hear that you are pleased with the service provided on your 2024 GMC Canyon. Our team at West Side GM of Berlin is dedicated to ensuring your vehicle runs smoothly, and we're glad we could assist you. We appreciate your feedback and look forward to seeing you again for your next service! West Side GM Team (920) 361-5100

August 19, 2025

Everyone was very helpful in solving our problem with our vehicle. We also received prompt service. We were treated very well and would recommend service center to family and friends. More

by janetgbohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review, Janet! We’re happy to hear that our team at West Side GM of Berlin was able to assist you with your vehicle problem and provide prompt service. Your recommendation to family and friends means a lot to us. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

August 19, 2025

They did a good job on my alignment. Got it in and out quickly. I will be using them in the future. More

by chewyerdmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that you were satisfied with the alignment service at West Side GM of Berlin and that we could get you in and out quickly. Our team appreciates your trust and looks forward to assisting you again in the future! West Side GM Team (920) 361-5100

August 14, 2025

Excellent customer service and quality of workmanship. Detailed and kept me up to date on progress of repairs More

by EMCBRAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful feedback! We appreciate your kind words regarding our customer service and the quality of workmanship at West Side GM of Berlin. It's great to hear that you felt informed throughout the repair process. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

August 11, 2025

It's a friendly atmosphere great people will go back again when I need something done More

by OTIS1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2025 -

West Side Garage, INC. responded

Thank you for your feedback! We’re glad to hear that you enjoyed the friendly atmosphere and found our team at West Side GM of Berlin to be great. We look forward to welcoming you back for your future needs. West Side GM Team (920) 361-5100

August 09, 2025

Made an appointment, they took me on time, repair completed on time! Fast, friendly service! More

by MAINIERO4
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
Report | Print
Aug 10, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We’re thrilled to hear your appointment went smoothly and that you experienced our fast and friendly service at West Side GM of Berlin. We truly appreciate your feedback and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

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