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Jeff Kapp
Jeff Kapp at West Side Garage, INC.

Jeff Kapp

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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5.0
73 Reviews
5.0

73 Reviews

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73 Reviews of Jeff Kapp

June 13, 2026

Dealership Rating
Employee Rating

Helpful and friendly. Very understanding and respectful. Was able to answer all my questions to get to the best possible outcome. More

by DEB.OLSEN56
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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Jun 14, 2026

West Side Garage, INC. responded

Thank you for your kind words, Deb! We’re glad to hear that you found our team at West Side GM of Berlin helpful, friendly, and respectful. It’s wonderful to know that we could assist you in getting to the best possible outcome. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

June 13, 2026

Dealership Rating
Employee Rating

Jeff was extremely kind. He did not make me feel belittled as a women customer when speaking abt what could be wrong More

by Dclercm
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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Jun 14, 2026

West Side Garage, INC. responded

Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that Jeff provided you with kind and respectful service at West Side GM of Berlin. Our team strives to create a welcoming environment for all our customers. If you have any further questions or need assistance, please don't hesitate to reach out. We hope to see you again soon and earn that 5-star rating on your next visit! West Side GM Team (920) 361-5100

June 12, 2026

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Employee Rating

Very accommodating with scheduling service and always go the extra mile to get all aspects of service needs done. More

by TEDF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Jun 13, 2026

West Side Garage, INC. responded

Thank you for your positive feedback, Ted! We’re thrilled to hear that you found our scheduling accommodating and that we could go the extra mile to meet your service needs. At West Side GM of Berlin, we always strive to provide excellent service. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

June 11, 2026

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Employee Rating

Very professional and knowledgeable. Very happy with the service. Never had a bad experience with the service department or the sales staff. Would recommend the entire staff to everyone. More

by dbgolf18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jun 12, 2026

West Side Garage, INC. responded

Thank you for your kind words! We’re thrilled to hear that you had such a positive experience with our professional and knowledgeable team at West Side GM of Berlin. Your recommendation means a lot to us. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

June 09, 2026

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Employee Rating

Fast and trustworthy service. Will miss Jeff Kapp after his retirement. Last of the old service gang. Will continue to rely on West Side for my vehicle service. More

by DAVEJOHNSON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan

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Jun 09, 2026

West Side Garage, INC. responded

Thank you for your kind words, Dave! We are thrilled to hear that you experienced fast and trustworthy service at West Side GM of Berlin. Jeff will certainly be missed, and we appreciate your loyalty as you continue to rely on us for your vehicle service. Our team looks forward to seeing you again! West Side GM Team (920) 361-5100

June 06, 2026

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Employee Rating

I would like to thank Jeff for taking the time and explaining what was going on with my car. More

by darbell2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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Jun 06, 2026

West Side Garage, INC. responded

Thank you for your kind words, Darbell! We're happy to hear that Jeff was able to assist you and provide clarity on your car. Your appreciation means a lot to us at West Side GM of Berlin. Looking forward to seeing you again soon! West Side GM Team (920) 361-5100

May 26, 2026

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Employee Rating

Friendly and helpful They keep me informed about what needs to be done with my car to keep it in good safe running condition. More

by JANET.MUELLER44
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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May 27, 2026

West Side Garage, INC. responded

Thank you for your kind words, Janet! We appreciate your feedback and are glad to hear that our team at West Side GM of Berlin has been helpful in keeping you informed about your vehicle’s needs. Your satisfaction is important to us, and we look forward to assisting you again in the future! West Side GM Team (920) 361-5100

May 17, 2026

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Employee Rating

The dealership staff are friendly and helpful. The service department provides the service that keeps are vehicles running well. More

by KMWLABBUS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Gene Heiderich

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May 17, 2026

West Side Garage, INC. responded

Thank you for your kind words! We truly appreciate your positive feedback about our friendly and helpful staff at West Side GM of Berlin. It’s great to hear that our service department is keeping your vehicles running well. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

May 16, 2026

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Employee Rating

They greeted me with a friendly smile and took me right on time! Car was serviced in a timely manner! More

by MAINIERO4
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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May 16, 2026

West Side Garage, INC. responded

Thank you for your review! It's great to hear you were greeted with a friendly smile and that your car service was completed promptly. At West Side GM of Berlin, we strive to provide excellent service to all our customers. We look forward to seeing you again for your next visit! West Side GM Team (920) 361-5100

May 10, 2026

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Employee Rating

Very friendly. They listen to your concerns and answer any questions you might have. Always quality service work. More

by KLZIETL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Chris Schmidt, Gene Heiderich , Denise Chesnick

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May 10, 2026

West Side Garage, INC. responded

Thank you for your kind words! We truly appreciate your positive feedback about the friendly service and quality work you've experienced at West Side GM of Berlin. Our team strives to listen to our customers and address any concerns they may have. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

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