Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

West Side Garage, INC.

Berlin, WI

Overview
Employees
Reviews
Vehicles
4.8
423 Reviews
Welcome to West Side GM! We are your premier Chevrolet and GMC dealer in Berlin, WI. Let us show you around our family-owned new and used car dealership. We are worth the drive to come out and see our complete inventory; if we don't have what you are looking for we will be happy to try to help you find it! We have served Wisconsin since 1946 and we are happy to extend our hospitality, so come by and see what we have to offer! We can't wait to meet you and hope to make you part of the West Side GM family.
Contact Dealership

822 Broadway St

Berlin, WI

54923

Directions

By Type

Showing 423 reviews

August 02, 2025

Friendly and i got an appointment right away. It was not a long wait for the oil change and tire rotation. More

by BARB4BORN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2025 -

West Side Garage, INC. responded

Thank you for your feedback! It's great to hear you had a friendly experience with us and that we were able to get you in promptly for your oil change and tire rotation. Your time is valuable, and we strive to make your visit as efficient as possible. If you have any further questions or need assistance in the future, please don't hesitate to contact us at West Side GM of Berlin. We look forward to seeing you again! West Side GM Team (920) 361-5100

August 02, 2025

had both my vehicles break den did an amazing job working on getting them in and fixed so i could get back on road More

by etayon01
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
Report | Print
Aug 03, 2025 -

West Side Garage, INC. responded

Thank you for your fantastic review! Our team is glad to hear that our team at West Side GM of Berlin was able to assist you with both of your vehicles and get you back on the road efficiently. We appreciate your trust in us and look forward to serving you again in the future! Safe travels! West Side GM Team (920) 361-5100

August 02, 2025

He was informative and friendly. Was very fast service. They notified me when it was done, as soon as it was done. More

by johnberndt575
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
Report | Print
Aug 03, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! Our team is thrilled to hear that you had a positive experience with our friendly and informative service at West Side GM of Berlin. We strive to keep our customers informed and ensure speedy service. We look forward to seeing you again! West Side GM Team (920) 361-5100

July 31, 2025

Gene was professional and kept me informed about my car. Very satisfied with how my car is since I had work done on it. More

by dsheldon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2025 -

West Side Garage, INC. responded

Thank you, Gene! We appreciate your positive feedback about your experience at West Side GM of Berlin. We’re glad to hear you’re very satisfied with your car after the work done. We look forward to assisting you again. West Side GM Team (920) 361-5100

July 29, 2025

Gene and West side were very efficient and professional. They got the parts within a week of assessing the problem with my vehicle, and got it in for the repair. They did a great job and I will be servicing More

by mmckinnon24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We appreciate your kind words about our efficiency and professionalism at West Side GM of Berlin. It's fantastic to hear that we quickly assessed the problem and got the parts in for your vehicle repair. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

July 25, 2025

jeff and gene both went out of there way to help me out with my vehicles More

by etayon01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

West Side Garage, INC. responded

Thank you for your review! We're thrilled to hear that Jeff and Gene provided exceptional help with your vehicles at West Side GM of Berlin. We appreciate your feedback and hope to see you again soon! West Side GM Team (920) 361-5100

July 22, 2025

I needed a license plate bracket installed. It done in a very short amount of time, which I appreciated. More

by grtgma112082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

West Side Garage, INC. responded

Thank you for your feedback! We are happy to know that we could install your license plate bracket quickly and efficiently. At West Side GM of Berlin, we strive to provide prompt service to all our customers. We look forward to assisting you on your next visit. West Side GM Team (920) 361-5100

July 22, 2025

They are great can't say enough they work with i was out of state they took care of my truck More

by bcoastie35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

West Side Garage, INC. responded

Thank you for your review! We're glad to hear you had a great experience with West Side GM of Berlin, even from out of state. It's our pleasure to take care of your truck and ensure everything runs smoothly. We look forward to assisting you again. West Side GM Team (920) 361-5100

July 17, 2025

Jeremy did an outstanding job for us. No pressure, no "hidden charges" completely transparent. Obvious family ran dealership. Highly recommend! More

by admin56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Stibb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

West Side Garage, INC. responded

Thank you! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with Jeremy at West Side GM of Berlin. Our team prides itself on transparency and a no-pressure environment, and it's great to know that it made a difference for you. We look forward to serving you again and thank you for recommending us! West Side GM Team (920) 361-5100

July 15, 2025

They were polite and courteous, and did things as requested on my service as I asked for a few additional items to be done that are not part of a regular service More

by Navajo334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2025 -

West Side Garage, INC. responded

Thank you! We greatly appreciate your feedback about our team at West Side GM of Berlin. It's great to hear that we could accommodate your additional service requests and provide a courteous experience. We look forward to assisting you on your next visit. West Side GM Team (920) 361-5100

1
2
3
...
43