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West Side Garage, INC. - Service Center

Berlin, WI

4.8
250 Reviews
Call Service Center (920) 354-6208

250 Reviews of West Side Garage, INC. - Service Center

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July 01, 2025

They were able to diagnose my radio software issues and get me back on the road quickly. More

by augie_8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful feedback! We're thrilled to hear that we were able to diagnose your radio software issues and get you back on the road quickly. At West Side GM of Berlin, we always strive to provide efficient service for our customers. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

June 26, 2025

Dealt with westside for over 30 years and they always provided excellent service and friendly staff. More

by steveb14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review, Steve! We truly appreciate your loyalty to West Side GM of Berlin over the past 30 years. It’s fantastic to hear that you consistently receive excellent service from our friendly staff. We look forward to serving you for many more years to come! West Side GM Team (920) 361-5100

June 25, 2025

Always a great experience coming here. Great place! Great service! Would highly recommend Westside garage. More

by mary.jansma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

West Side Garage, INC. responded

Thank you so much, Mary, for your wonderful review! We're thrilled to hear that you consistently have a great experience at West Side GM of Berlin. Your recommendation means a lot to us. We look forward to welcoming you back next time! West Side GM Team (920) 361-5100

June 20, 2025

Best gm dealer and service provider I’ve ever been to. They are clean, professional and don’t skip a beat. 10 / 10. A+ More

by Adam K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Stibb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Simenson-Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

West Side Garage, INC. responded

Thank you, Adam! We truly appreciate your kind words about West Side GM of Berlin. It's fantastic to hear that you had such a positive experience with our clean and professional team. Your recommendation means a lot to us! We look forward to seeing you again soon! West Side GM Team (920) 361-5100

June 20, 2025

That team is one of the best teams around. Kapper you’re a turkey!! Thanks for all you guys do. More

by Kaleb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Maldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Simenson-Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review, Kaleb! We're thrilled to hear your kind words about our team at West Side GM of Berlin. We appreciate your support and are glad to provide you with great service. Don't hesitate to visit us again soon! West Side GM Team (920) 361-5100

June 12, 2025

I owned my own repair shop for 10 years and always was upfront and honest. Of all shops I have been to, this is what I expect. I bought new from here because the salesman Jerimy found what I wanted. Broug More

by rbstreblow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We truly appreciate your kind words about Jerimy and our team at West Side GM of Berlin. It's great to hear that you had a positive experience with your new vehicle and during your 500-mile check-up. It's always our goal to maintain a friendly and honest environment, and it's rewarding to know we met your expectations. We look forward to seeing you again and appreciate your support! West Side GM Team (920) 361-5100

June 06, 2025

Dealership always good. Takes too long when you call the service department for someone to pick up. Over 5 minutes More

by donnaprachel
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy stibb
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June 03, 2025

I have been doing business with West Side for 30 years, overall they have done a great job. However, in this specific situation, I had to wait a lengthy amount of time for my invoice to be processed, I als More

by rmurkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2025 -

West Side Garage, INC. responded

Thank you for your long-standing loyalty to West Side GM of Berlin. We truly appreciate your business over the past 30 years. I understand your concerns regarding the wait time for processing your invoice and during payment. Your feedback is valuable, and we are committed to improving our services. Please feel free to reach out directly if you'd like to discuss this further. We look forward to serving you better in the future! West Side GM Team (920) 361-5100

May 13, 2025

Always treated good. Bob in the body shop worked really well to get a part and installed it in very little time. Seems the whole crew is in sync. More

by lynnjerry.szul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

West Side Garage, INC. responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at West Side GM of Berlin and that Bob in the body shop was able to assist you efficiently. It's wonderful to know that our whole team is working well together to provide quality service. We appreciate your feedback and look forward to seeing you again soon! West Side GM Team (920) 361-5100

May 12, 2025

The my vehicle repairs were diagnosed and completed quickly. Gene, my service manager, was personable. I felt like I was treated well. Thank you West Side GM. More

by U_STRUCK
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
Report | Print
May 12, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that your vehicle repairs were diagnosed and completed quickly, and that Gene provided you with such a personable experience. At West Side GM of Berlin, we strive to treat all our customers well. We appreciate your support and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

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