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West Side Garage, INC. - Service Center

Berlin, WI

4.8
267 Reviews
Call Service Center (920) 354-6208

267 Reviews of West Side Garage, INC. - Service Center

Sort by
August 14, 2025

Excellent customer service and quality of workmanship. Detailed and kept me up to date on progress of repairs More

by EMCBRAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful feedback! We appreciate your kind words regarding our customer service and the quality of workmanship at West Side GM of Berlin. It's great to hear that you felt informed throughout the repair process. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

August 11, 2025

It's a friendly atmosphere great people will go back again when I need something done More

by OTIS1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2025 -

West Side Garage, INC. responded

Thank you for your feedback! We’re glad to hear that you enjoyed the friendly atmosphere and found our team at West Side GM of Berlin to be great. We look forward to welcoming you back for your future needs. West Side GM Team (920) 361-5100

August 09, 2025

Made an appointment, they took me on time, repair completed on time! Fast, friendly service! More

by MAINIERO4
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
Report | Print
Aug 10, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We’re thrilled to hear your appointment went smoothly and that you experienced our fast and friendly service at West Side GM of Berlin. We truly appreciate your feedback and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

August 02, 2025

Friendly and i got an appointment right away. It was not a long wait for the oil change and tire rotation. More

by BARB4BORN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2025 -

West Side Garage, INC. responded

Thank you for your feedback! It's great to hear you had a friendly experience with us and that we were able to get you in promptly for your oil change and tire rotation. Your time is valuable, and we strive to make your visit as efficient as possible. If you have any further questions or need assistance in the future, please don't hesitate to contact us at West Side GM of Berlin. We look forward to seeing you again! West Side GM Team (920) 361-5100

August 02, 2025

had both my vehicles break den did an amazing job working on getting them in and fixed so i could get back on road More

by etayon01
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
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Aug 03, 2025 -

West Side Garage, INC. responded

Thank you for your fantastic review! Our team is glad to hear that our team at West Side GM of Berlin was able to assist you with both of your vehicles and get you back on the road efficiently. We appreciate your trust in us and look forward to serving you again in the future! Safe travels! West Side GM Team (920) 361-5100

August 02, 2025

He was informative and friendly. Was very fast service. They notified me when it was done, as soon as it was done. More

by johnberndt575
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
Report | Print
Aug 03, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! Our team is thrilled to hear that you had a positive experience with our friendly and informative service at West Side GM of Berlin. We strive to keep our customers informed and ensure speedy service. We look forward to seeing you again! West Side GM Team (920) 361-5100

July 31, 2025

Gene was professional and kept me informed about my car. Very satisfied with how my car is since I had work done on it. More

by dsheldon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2025 -

West Side Garage, INC. responded

Thank you, Gene! We appreciate your positive feedback about your experience at West Side GM of Berlin. We’re glad to hear you’re very satisfied with your car after the work done. We look forward to assisting you again. West Side GM Team (920) 361-5100

July 29, 2025

Gene and West side were very efficient and professional. They got the parts within a week of assessing the problem with my vehicle, and got it in for the repair. They did a great job and I will be servicing More

by mmckinnon24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We appreciate your kind words about our efficiency and professionalism at West Side GM of Berlin. It's fantastic to hear that we quickly assessed the problem and got the parts in for your vehicle repair. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

July 25, 2025

jeff and gene both went out of there way to help me out with my vehicles More

by etayon01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

West Side Garage, INC. responded

Thank you for your review! We're thrilled to hear that Jeff and Gene provided exceptional help with your vehicles at West Side GM of Berlin. We appreciate your feedback and hope to see you again soon! West Side GM Team (920) 361-5100

July 22, 2025

I needed a license plate bracket installed. It done in a very short amount of time, which I appreciated. More

by grtgma112082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

West Side Garage, INC. responded

Thank you for your feedback! We are happy to know that we could install your license plate bracket quickly and efficiently. At West Side GM of Berlin, we strive to provide prompt service to all our customers. We look forward to assisting you on your next visit. West Side GM Team (920) 361-5100

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