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West Side Garage, INC. - Service Center

Berlin, WI

4.8
244 Reviews
Call Service Center (920) 354-6208

244 Reviews of West Side Garage, INC. - Service Center

Sort by
June 06, 2025

Dealership always good. Takes too long when you call the service department for someone to pick up. Over 5 minutes More

by donnaprachel
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy stibb
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June 03, 2025

I have been doing business with West Side for 30 years, overall they have done a great job. However, in this specific situation, I had to wait a lengthy amount of time for my invoice to be processed, I als More

by rmurkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2025 -

West Side Garage, INC. responded

Thank you for your long-standing loyalty to West Side GM of Berlin. We truly appreciate your business over the past 30 years. I understand your concerns regarding the wait time for processing your invoice and during payment. Your feedback is valuable, and we are committed to improving our services. Please feel free to reach out directly if you'd like to discuss this further. We look forward to serving you better in the future! West Side GM Team (920) 361-5100

May 13, 2025

Always treated good. Bob in the body shop worked really well to get a part and installed it in very little time. Seems the whole crew is in sync. More

by lynnjerry.szul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

West Side Garage, INC. responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at West Side GM of Berlin and that Bob in the body shop was able to assist you efficiently. It's wonderful to know that our whole team is working well together to provide quality service. We appreciate your feedback and look forward to seeing you again soon! West Side GM Team (920) 361-5100

May 12, 2025

The my vehicle repairs were diagnosed and completed quickly. Gene, my service manager, was personable. I felt like I was treated well. Thank you West Side GM. More

by U_STRUCK
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
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May 12, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that your vehicle repairs were diagnosed and completed quickly, and that Gene provided you with such a personable experience. At West Side GM of Berlin, we strive to treat all our customers well. We appreciate your support and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

May 10, 2025

Went in to get service done. Everything went really smooth, and ended up being cheaper than I was quoted. More

by gfischer86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that your service experience at West Side GM of Berlin was smooth and that we could provide you with a better price than expected. We appreciate your feedback and look forward to seeing you again for any future needs! West Side GM Team (920) 361-5100

May 07, 2025

I have gone to west for many years because they do their best to give me good service in a timely manner. More

by bevlarryweisjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

West Side Garage, INC. responded

Thank you so much for your feedback! We appreciate your loyalty to West Side GM of Berlin and are glad to hear that you've consistently received good service. We look forward to continuing to serve you in the future! West Side GM Team (920) 361-5100

April 29, 2025

Customer service is first rate. The staff quickly diagnosed and repaired my vehicle, with minimal down time. More

by U_STRUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

West Side Garage, INC. responded

Thank you for your kind words! We're delighted to hear that you had a first-rate experience with our team at West Side GM of Berlin. Our staff always strives to provide quick and effective service. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

April 28, 2025

No upselling, finished in decent time. No upselling, finished in a decent time. Comfortable lounge/waiting area to wait in. Clean bathrooms. More

by blankshell53
Recommend Dealer
Yes
Employees Worked With
Gene Heiderich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Heiderich
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Apr 28, 2025 -

West Side Garage, INC. responded

Thank you for your review! We appreciate your feedback about your experience at West Side GM of Berlin. It's great to hear that you found our lounge comfortable and our facilities clean. We always strive to provide a smooth and efficient service without upselling. We look forward to seeing you again! West Side GM Team (920) 361-5100

April 25, 2025

they have always taken wonderful care of any issues with my vehicle. Would like to see the popcorn machine back to work, More

by JANJAN57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you've had a great experience at West Side GM of Berlin. We appreciate your feedback about the popcorn machine and will certainly look into it. We look forward to seeing you again for your next vehicle needs! West Side GM Team (920) 361-5100

April 23, 2025

Have treated me and my family for many years been a real good experience with them keep up the great work More

by David Schenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hogan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kapp
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Heiderich
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

West Side Garage, INC. responded

Thank you for your kind words, David! We truly appreciate your loyalty to West Side GM of Berlin over the years. It's wonderful to hear that you and your family have had great experiences with us. We look forward to continuing to serve you in the future! West Side GM Team (920) 361-5100

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