Westboro Toyota

2 1/2 hours for an oil change? With an appointment? 30 minutes just to check in? You used to be WAY better than this... where did your quality go? Oily finger/hand prints left on t With an appointment? 30 minutes just to check in? You used to be WAY better than this... where did your quality go? Oily finger/hand prints left on the hood.... More

I had to come back 3 times after an oil change and tire rotation. Thr manager made it right for me. I had to buy brakes, routers and tires. The mechanic left me twice with noises. after leaving dealership rotation. Thr manager made it right for me. I had to buy brakes, routers and tires. The mechanic left me twice with noises. after leaving dealership 2 times More

I always trust my Toyota to the service department and to Westboro Toyota. They give me piece of mind. Westboro Toyota. They give me piece of mind. More

Didn’t fix all the things on the car that were promised at purchase. Still have a busted headlight and car was left filthy when told it would be cleaned upon delivery. at purchase. Still have a busted headlight and car was left filthy when told it would be cleaned upon delivery. More

Took a while for someone to help me, even though I was on time. When I was finally approached, it was by a very friendly Chris who tried to sell me on trading in my car. I get the feeling that this was the time. When I was finally approached, it was by a very friendly Chris who tried to sell me on trading in my car. I get the feeling that this was the reason that no one helped me right off. 1. I have an appointment. Honor the appointment. 2. Kudos to Chris for his hustle. But stop trying to sell me stuff. 3. If you want me to stick with you after my service deal is up, show me. I have other alternatives closer to home. You could do little things to improve the experience. More

John is always very professional and courteous. He explains the work to be done and gives you an approximate time when your car will be ready. He explains the work to be done and gives you an approximate time when your car will be ready. More

I have had nothing but the best of everything, experiences, service, and help with all of my and my family's car needs. !!! Thanks to you Pete and Rick Tonelli. experiences, service, and help with all of my and my family's car needs. !!! Thanks to you Pete and Rick Tonelli. More

My appointment was for 3:15 pm for a oil change and tire rotation. I arrived on time to the appointment and I was informed that my time slot was changed by two hours. Finally at 5:30 they took my Tacoma in rotation. I arrived on time to the appointment and I was informed that my time slot was changed by two hours. Finally at 5:30 they took my Tacoma in for service and I was out by 6. Two hours and 45 minutes wait for a oil change and tire rotation that most places can do within a hour. I asked my writer if a discount would be available do to the very long wait time. No discount. If this was you spending your valuable time , what would you think? Kevin More

Easy in and out, faster than expected They installed my side boards quickly and they look great side boards quickly and they look great More

Customer service is absurd. When I arrived, I didn't know where to go have my car serviced. I ended in the sales area and someone there sarcastic about me. I did like it. The When I arrived, I didn't know where to go have my car serviced. I ended in the sales area and someone there sarcastic about me. I did like it. Then the service takes forever. No updates given More