Westboro Toyota

Waits are too long because too many cars accepted and too few service people. A man sitting next to me outdoors waited 2.5 hours for an oil change. few service people. A man sitting next to me outdoors waited 2.5 hours for an oil change. More

I called on Wednesday to ask for an appointment on Thursday. I was told there were appointments for both Wednesday afternoon and Thursday. I told the service person that I wasn't going to need the c Thursday. I was told there were appointments for both Wednesday afternoon and Thursday. I told the service person that I wasn't going to need the car until 3:30pm the following day. I dropped off the car at 3:15pm on Wednesday, she told me that wouldn't be a problem. On Wednesday, I arrived at 3:15pm. I waited the standard 15 minutes for someone to come out. I told the service person that I had an appointment, but I didn't need to pick up the car until 3;30om the next day. The service person would indicate that in the notes. On Thursday at 2:30pm, I called the service department because I had not heard anything. The service person told me that ever since the day started, the service department was slammed. I explained that I had dropped off my car the day before and I had an appointment that was supposed to have my car ready at 3;30pm on Thursday. The service person told me that priority was given to the most complex jobs and the simpler jobs were scheduled later in the day. (You know how to take the reservation, but it doesn't mean crap apparently). He assured me that they would call me as soon as the car was ready, but he didn't know what time it would be ready. I showed up up at 3:30pm hoping that it would be ready, I was told it would take another 45 minutes. I debated whether to wait for the car, but I decided to pick it up the next morning. I'm glad I did, since the car was not ready until 5pm. Having a hard time justifying why I continue to come back to Westboro More

The work is always done correctly the first time and I never have to go back for work that was done incorrectly never have to go back for work that was done incorrectly More

This dealership was awful. I wouldn’t recommend it to anyone else. I came into Westborough Toyota hoping to not feel taken advantage of but was disappointed to find that that’s I wouldn’t recommend it to anyone else. I came into Westborough Toyota hoping to not feel taken advantage of but was disappointed to find that that’s exactly what happened. Everything went smoothly until I brought it home and was able to drive over 50 mph on the highway where I realized that the whole front end was shaking. This was due to the terrible tires that they tried to get away when selling the car. I then checked the engine with my father who noticed a cracked windshield, and a rats nest in the engine. The brakes were also more than halfway worn. The only thing they agreed to fix was the tires which they took off another 4 runner. When I approached the dealership sales manager to ask how he could of charged me over 900 dollars for a “ready car fee” despite all of these issues being wrong he said “it’s not my problem” his name is Tony. I then was told I needed to go to service where Alfredo was somewhat helpful but only fixed the biggest issue being the tires. The service associate I worked with John told me over the phone that my father was dramatic due to all of the complaints. No one here takes accountability. The cherry on top was when I told them not to put an inspection sticker on based on the untruthful behavior I had already experienced. I showed up to get my car and was told “no one told me”. I had not only told the sales associate and the service associate but written in text messages. I’m disgusted with the issues that I’m still having with the car. They called me after I had written a review that they sent me to fill out received an “apology” phone call and wasn’t offered any services to fix the issues or to compensate the money that was wrongfully owed. More

very good customer service, Matthew is very knowledgeable, kind and easy on the eyes ;) 10/10 experience knowledgeable, kind and easy on the eyes ;) 10/10 experience More

Excellent service, very fast, 1000 points 🫡👍 I recommend it, if you haven't been, you should go, they are the best in the state. recommend it, if you haven't been, you should go, they are the best in the state. More

I Wasn’t told that the sunroof Didn’t Open When that was -1 prioritize to sales agent “ it rained both days visiting Westboro Toyota I was mandated to purchase the Zurich shielding for $795 Which I d was -1 prioritize to sales agent “ it rained both days visiting Westboro Toyota I was mandated to purchase the Zurich shielding for $795 Which I didn’t want on the vehicle was fine without, No agent Told me about EVGO app to download for services 😤 Very Disappointed with my experience here at Westboro Toyota “ I Wii Never purchased a car again… I paid cash for the bz4x Diverna Chavis 508-723-2892 More

Dealership lacks a clearly designated parking area for visitors/shoppers. When pulling into the dealership have no idea where I can park my car - the lot is packed and the front of the lot is full with a visitors/shoppers. When pulling into the dealership have no idea where I can park my car - the lot is packed and the front of the lot is full with a mix of unlicensed and licensed cars More

An additional charge was levied, but the service advisor was unable to explain it, as there is no waste disposal involved in the service performed. Tried to contact the service manager, but the line didn't was unable to explain it, as there is no waste disposal involved in the service performed. Tried to contact the service manager, but the line didn't go through. More

I had a noise in my A/ C. Now the noise is gone and my car sounds like new. Now the noise is gone and my car sounds like new. More