Westboro Toyota

At first things went well, there was clear communication. My car was picked up on time and delivered back on time. I wasn't told when my car would be dropped off. I tried calling but my calls went to voicema My car was picked up on time and delivered back on time. I wasn't told when my car would be dropped off. I tried calling but my calls went to voicemail. This happened about 3 times. I called Toyota again, was told that she would call Jody and then call me back. She never called me back. You can understand my frustration here. You have my car and are not telling me when I will get it back. You say you will call me back, but you aren't. I shouldn't have to call 8 times to hear this information. God awful communication. More

Easiest people I’ve had to deal with! So friendly and weren’t pushy with the process. So friendly and weren’t pushy with the process. More

Very accommodating ; very good at estimating the time your car will be ready when you are waiting. your car will be ready when you are waiting. More

Greatly accommodating My experience was good. The team was very accommodating l, especially on offering a shuttle service as to not negatively affect my ability to work The team was very accommodating l, especially on offering a shuttle service as to not negatively affect my ability to work More

Everyone was accommodating, friendly, and professional before I even arrived at the dealership. Thank you to everyone involved with making my purchase a seamless and stress free experience. Thank you Max, before I even arrived at the dealership. Thank you to everyone involved with making my purchase a seamless and stress free experience. Thank you Max, Robert, Tony, and Lenny! More

I had an appointment and it was clearly a busy day but I decided to wait for work to be done. John kept me informed of the status of the work so I could decide to leave and come back. I waited, I find it ea decided to wait for work to be done. John kept me informed of the status of the work so I could decide to leave and come back. I waited, I find it easy to work there but it would be nice to have a place other than outside to do phone calls. The maintenance all went well. Happy so far More

Extremely knowledgeable and professional Very friendly and personable, takes the time to really listen to your car issues and personable, takes the time to really listen to your car issues More

We just did not like the pressure to buy the extra coverage packages with the financial representative. We love our new car. Max was wonderful but we think the pressure for extra coverage was a negat coverage packages with the financial representative. We love our new car. Max was wonderful but we think the pressure for extra coverage was a negative experience. More

Although he gave me minimal information ,the person who communicated at the Toyota was not friendly. I felt so isolated. communicated at the Toyota was not friendly. I felt so isolated. More

After having NOT A PLEASANT EXPERIENCE PURCHASING THE CAR, I WAS HAPPY TO HAVE A GOOD MAINTENANCE VISIT with someone who seemed to care and took the time to explain how it works to someone who already wa CAR, I WAS HAPPY TO HAVE A GOOD MAINTENANCE VISIT with someone who seemed to care and took the time to explain how it works to someone who already was very leery about going back through the doors of WESTBOROUGH Toyota.. More