Westboro Toyota

When I booked my appt that morning I was given a choice of several afternoon times and was told there were many open slots. I was told that the service would take 2 hours. The reality was very different. I of several afternoon times and was told there were many open slots. I was told that the service would take 2 hours. The reality was very different. I had to wait 3 hours until they started the 2 hours of work. They way overbooked and I spent 5 hours there for rear brakes. There was no place to sit, a crowd waiting for hours and hours for simple work, not just me. My/our time is valuable and this shows no respect for your customers to overbook like that . Really bad booking and customer service. Not John's fault, the fault of those booking and management. I have been a long standing customer bought my car from you and had all of my service done at Westboro for the past 7 yrs till now. Spent thousands and thousands on maintenance with you through the years. Really angry when I left and still am. More

Good dealership. Their people are very good & always get things right the first visit. I always go there for service on my Rav. Their people are very good & always get things right the first visit. I always go there for service on my Rav. More

I came in for service and along with the oil change they performed a multi point inspection but never put air in my tires. I specifically made an appointment so I wouldn't have to wait too long but it is al performed a multi point inspection but never put air in my tires. I specifically made an appointment so I wouldn't have to wait too long but it is always way too long. I waited 20 minutes before I was even helped. My time is valuable too. More

Very happy with the consistently excellent service received at Westboro Toyota. Service proposals are always thoroughly explained, which alleviates concerns about unnecessary proposals. I ave worked w received at Westboro Toyota. Service proposals are always thoroughly explained, which alleviates concerns about unnecessary proposals. I ave worked with Juan on many occassoons and find him knowledgeable and helpful. More

Was great service was perfect enjoyed driving to Westboro Toyota thank you for the great service Toyota thank you for the great service More

The staff is very kind, patient and gives you information about the service you brought your car in for. about the service you brought your car in for. More

My appointment was at 10:45. Was told it wouldn’t take more then two hours. When I called at 1:40 they haven’t even looked at my car for the safety recall that I keep getting bot Was told it wouldn’t take more then two hours. When I called at 1:40 they haven’t even looked at my car for the safety recall that I keep getting bothered to get done. I made my appointment three days prior. They made all the excuses they could think of telling me it would be ready by 4. I told them that wasn’t acceptable and I was picking my car up because I didn’t plan on it being an all day thing. The person who brought me to drop it off had plans at 3 I couldn’t make them wait and waste their day as well. I got no apologies just brushed off like I didn’t matter. I thought safety recalls were important I guess not to them. More

Took care of contacting and handling all aspects of extended warranty claim, making repair process seamless. extended warranty claim, making repair process seamless. More

We buy our cars from this dealership because SERVICE DEPT is so good. Efficient, timely service, always updated on status of work and always treated with respect by team members. is so good. Efficient, timely service, always updated on status of work and always treated with respect by team members. More

Gabriel Batista assisted me with trading my 2020 toyota corolla to my 2024 toyota corolla and he was the best! Kudos to him and his sales Manager corolla to my 2024 toyota corolla and he was the best! Kudos to him and his sales Manager More