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Westboro Toyota - Service Center

Westborough, MA

4.3
1,901 Reviews

1,901 Reviews of Westboro Toyota - Service Center

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April 03, 2023

Mileage went down after service. Didn’t get proper response back. Work report was shared with sales team and they wasted my time by sending messages about vehicle buyback. Wh More

by PT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Melendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2023

Professional; easy going; understand their customer; will comeback for new car later and hope to get better deal then. Thanks More

by Yuhai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard (body shop)
April 02, 2023

Always cordial and deliver maintenance in reasonable time .. relaxing chairs and refreshments available during the wait More

by Pauloconne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Gauthier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2023

Happy with the work and Timely and Efficient. I appreciate the personal care. I would highly recommend More

by WMFOLEYDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2023

I understand that Toyota is one of the most sought brands and dealerships are very busy. However, I come to realize that there is a problem in this system. Maybe is only working for Toyota. I have purchased More

by PBENICIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo/Salesman
April 01, 2023

We picked up our new Highlander and met the Assistant Service Manager. He was very helpful in explaining the policies. We hope to use the Service Center often. We travel a lot. We were unhappy to learn More

by JIM_SABER
Recommend Dealer
Yes
Employees Worked With
John Hansen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bibi - Inventory Manager, Alex Sanchez
March 31, 2023

Always pleasant to work with. Easy to get an appointment that works with my schedule. More

by Tgriffith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos Vazquez
March 31, 2023

John did a great job and was very efficient and helpful. Highly recommend this dealer More

by Meat11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Gauthier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcos Vazquez, Braeden Stamoilis
March 31, 2023

They treated me very well. They don’t high pressure at all and are very helpful More

by Celloman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hansen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Lopes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Camara
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Gauthier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Melendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcos Vazquez, Braeden Stamoilis
Mar 31, 2023 -

Celloman3 responded

Well done

March 31, 2023

He was quick and accurate. Simply the best. I will want to see him again More

by FEDERAL169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Camara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jody Gauthier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcos Vazquez, Braeden Stamoilis
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