Westboro Toyota - Service Center

My appointment was at 9:15. I was there on time. My car did not go in to begin servicing until 30 minutes later. I was there on time. My car did not go in to begin servicing until 30 minutes later. More

The person who helped me and was terrific, timely, polite and explained everything perfectly clear. Name was Grant and explained everything perfectly clear. Name was Grant More

Was checked in very quickly. Service advisor kept me updated on when my vehicle would be ready. Very pleasent team to work with. Service advisor kept me updated on when my vehicle would be ready. Very pleasent team to work with. More

They are very honest. I have gone to this dealership since I bought my car in 2007, and the one issue they messed up on, they fixed immediately and with sincere apologies. I have gone to this dealership since I bought my car in 2007, and the one issue they messed up on, they fixed immediately and with sincere apologies. I would recommend them to anyone, they are trustworthy. More

Service repair on a covered problem fixed. Always very pleasant to work with The service dept. Always very pleasant to work with The service dept. More

I was so disappointed today when I had terrible customer service and there was nothing. The service manager could do about fixing , an issue that was initially caused by your mechanics. I will never return service and there was nothing. The service manager could do about fixing , an issue that was initially caused by your mechanics. I will never return to your branch and I will let everyone know of my terrible experience. More

Checking in is a simple as name and reason for visit. I showed up early for the appointment and the idea was check in and go catch work meetings remote from the waiting room/cafe. I had to wait in my tru I showed up early for the appointment and the idea was check in and go catch work meetings remote from the waiting room/cafe. I had to wait in my truck for over 1/2 hour til anyone came to check me in. I was also told I couldn’t keep the engine running. A woman in the line in front of me escalated her frustration with the wait and they brought in someone other than what appeared to be the 1 check in person. I was also irritated on the quote presented. It didn’t include fees and taxes. I used this dealer simply because it’s close to work. Even if I break down in front of the dealership I will tow it to an alternate dealer. More

Asking for over $1100 in break repair when parts are worth $300 maximum is a ridiculous amount. To pay over 3 times the amount for labor that would cost 1 hour tops is worrying. I came in after I worth $300 maximum is a ridiculous amount. To pay over 3 times the amount for labor that would cost 1 hour tops is worrying. I came in after I had diagnosed the issue with the car and it took over 2 hours while I waited with my baby to be told the exact information I already knew. I’d rather risk my brakes and do it myself than to pay people labor costs of $500-1000 an hour that aren’t able to help me. If you can justify 571 for rear brakes and 571 for front brakes I would love a call. More

I was warmly greeted and got checked in quickly. My car was serviced and returned to me in less time than expected. My car was serviced and returned to me in less time than expected. More

Everything went smooth. My vehicle was picked up at m time, when arrived John called and confirmed they have it. The repairs were done fast and even price was a bit lower th My vehicle was picked up at m time, when arrived John called and confirmed they have it. The repairs were done fast and even price was a bit lower than originally quoted. Then vehicle was brought back to me. Five stars. More