Westboro Toyota - Service Center

Very bad experience. Poor services. Not provide vehicle on time. Took extra charge. Took charge for diagnosis. After that issue not fix so they took more charge for new p Poor services. Not provide vehicle on time. Took extra charge. Took charge for diagnosis. After that issue not fix so they took more charge for new part More

My experience with this dealership was very positive. They were very thorough in servicing my vehicle and in answering all of my questions. They were very thorough in servicing my vehicle and in answering all of my questions. More

Excellent Service and fast , The Staff is responsable and explained me all details with my car . I recommended this dealer. explained me all details with my car . I recommended this dealer. More

Sales man was very knowledgeable with the process. When we came back on a miss understood problem, he was able to help us fix it. When we came back on a miss understood problem, he was able to help us fix it. More

I consistently have a positive experience with Westborough Toyota. Juan helped me address an urgent issue (tire with two nails in it) on a day before a holiday when they were closing early. When I Westborough Toyota. Juan helped me address an urgent issue (tire with two nails in it) on a day before a holiday when they were closing early. When I asked for *all* new tires - he talked me through the options with honesty and made sure it got done in spite of shortened hours. More

I wasn’t informed about a break problem. I came back to pick up my car and the oil change was done but no one had contacted me about the breaks and it just wasn’t done so I had to come back I came back to pick up my car and the oil change was done but no one had contacted me about the breaks and it just wasn’t done so I had to come back two days later. As a busy single mom with no access to another vehicle this was an enormous added stress to go a second day without a car for regular maintenance. John is also the person who never let the body shop know my car was waiting for them for 3 days a few years ago (leaving me without a car for nearly a week) so I specifically asked to see someone else the second trip and even tho a different person was put on the paper work I had to deal with him a second time. He informed me that the rides home are unreliable because “people don’t want to work anymore” and frankly that is just so disrespectful. The shuttle driver and the man who used to do check ins (who recently quit) are the two people whose kindness and care are the reason I haven’t gone anywhere else for over a decade. I am reevaluating that resolve after this week. More

Accuracy in appointments, professional client, friendly staff, speedy completion of work, and affordable prices for everyone staff, speedy completion of work, and affordable prices for everyone More

The whole staff was great and satisfied all request. The manager worked with me along side Alex and the detail team did an excellent job on the car and even did paint touch up. The ceiling in the car co The manager worked with me along side Alex and the detail team did an excellent job on the car and even did paint touch up. The ceiling in the car could use a shampoo; but, the car was delivered in excellent condition. More

Satisfactory Really O K A P P L E S A U C E ! More

Left my keys in another customer’s vehicle. Had to wait an hour before customer was good enough to bring them back. Was my very first and most likely last visit Had to wait an hour before customer was good enough to bring them back. Was my very first and most likely last visit More