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Westbrook Honda
Westbrook, CT
241 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 241 reviews
September 23, 2013
Don Shepard was a pleasure to work with. He is a very pleasant and courteous young man and he answered all of our questions. He listened to us and did not try to sell us anything beyond what we were i pleasant and courteous young man and he answered all of our questions. He listened to us and did not try to sell us anything beyond what we were interested in. We did not feel any pressure (as you do at most dealerships). Marianne and Bill Eagleson More
by cheshire
Helpful September 06, 2013
Had a great experience, Fred was a man of his word, felt really good walking out of dealer with my new Honda, great team at Westbrook Honda, Thanks for everything really good walking out of dealer with my new Honda, great team at Westbrook Honda, Thanks for everything More
by dyankee12
Employees Worked With
Fred Royce
September 05, 2013
Working with Sean was an exceptionally good experience. He returned all calls and initiated them when a problem on the expected date and availability of the car became an issue. He never tried to persuade He returned all calls and initiated them when a problem on the expected date and availability of the car became an issue. He never tried to persuade me towards another car nor did he hide any of the problems as they arose. In the end, I was able to get the car and color I wanted and he was able to help bring about a solution that improved the car deal as a whole. He is young, aggressive but not overbearing in his approach. He answers all questions and makes sure you have all documentation needed to drive from the dealership and know that the deal is finalized. He will also be there when and if you need help. More
by garden5
Employees Worked With
Sean Bowen
August 29, 2013
I will start by stating that I would rather have a root canal than have to deal with a car dealer. My experiences over the years, including my first experience with Westbrook Honda back in 1997, had left m canal than have to deal with a car dealer. My experiences over the years, including my first experience with Westbrook Honda back in 1997, had left me with this feeling. So when it came time to purchase a new car for my wife, I fully prepared for “battle”. I visited various dealers, read reviews, checked the bluebook, etc. While looking at vehicles at Westbrook Honda, sure enough, a salesman (Sammy Sayed Amer) approached and offered his help. We said we were just looking and he said, “Okay”, and left us alone. Really? No “Pressure Tactic”? We did find one car that we were interested in so we talked to Sammy, got his card, and left. The following day, we called Sammy, gave him the stock number of the vehicle, and arranged a test drive. I did tell Sammy that I was not going to argue/barter. That if we decided to purchase the car, I wanted to be given one TOTAL final price (including all fees & taxes) and I would either say “Yes” or I would leave. The test drive was very good with a route that Sammy uses that lets you put the car through twists & turns, various types of parking, etc., to give you a great feel of the car. His knowledge of the vehicle was more in-depth than any of the literature that was available from Honda. He just about covered every item included and even fully explained each and every safety feature of the car. So the last item was the price. We did a trade-in. Sammy came back with the final price and I already had decided what I wanted for the trade-in and what my total price would be, which I felt would be more than fair to both myself and the dealer. And Sammy came back just under what would have been my maximum. We closed the deal and she drove the car home that day. I am sure that the other salesmen at Westbrook are very good, but if you are going to Westbrook Honda, and if he is there, I would recommend you ask for “Sammy”. You will not leave disappointed. More
by SSekula
Employees Worked With
Sammy Amer
August 24, 2013
Sammy was very helpful; he listened to all of our questions and concerns. He went out of his way to work with us explaining very carefully all the information we needed to know. We would highly recom questions and concerns. He went out of his way to work with us explaining very carefully all the information we needed to know. We would highly recommend him to anyone who is looking for a Honda. More
by DavidCarol123
Employees Worked With
Sammy Amer
August 19, 2013
It was a very pleasant experience, the whole processes was very strait forward. Sammy our sales person gave us just what we asked for, which will keep us coming back for years in the future. Thanks agai was very strait forward. Sammy our sales person gave us just what we asked for, which will keep us coming back for years in the future. Thanks again!! More
by Chrishugo
Employees Worked With
Sammy Amer
August 19, 2013
I was treated with respect and my offer was treated seriously. We came to a final price without a lot of haggling. I would come here again to buy a car, and would recommend to friends and family. seriously. We came to a final price without a lot of haggling. I would come here again to buy a car, and would recommend to friends and family. More
by ctswimmer
Employees Worked With
Sammy Amer
August 07, 2013
Sammy approached us with a no pressure attitude. I explained what I was looking for and what I expected. He came through big time without all the hassles one expects when shopping for a car. Everyth explained what I was looking for and what I expected. He came through big time without all the hassles one expects when shopping for a car. Everything was taken care of in one day and I left in my new vehicle even with add-ons! Thank you Sammy and Westbrook Honda. This was my first- but probably not my last purchase here. More
by lisa322
Employees Worked With
Sammy Amer
August 05, 2013
My husband and I had no intention of buying a car that day. We were just browsing and had just begun our search. The Sales staff were VERY attentive to our needs and suggested several viable options. S day. We were just browsing and had just begun our search. The Sales staff were VERY attentive to our needs and suggested several viable options. Sammy was extremely knowledgeable and did a great job of explaining the workings of the car we selected. We were at Westbrook Honda for several hours but the time did not seem to drag. Sammy was very personable and made us feel that we were important. More
by edgl20t
Employees Worked With
Sammy Amer
July 12, 2013
I came to Westbrook Honda both to get my car repaired due to another dealer's negligence and to look at the new 2013 Accords they had in stock. The entire experience was great! John in the service department to another dealer's negligence and to look at the new 2013 Accords they had in stock. The entire experience was great! John in the service department did an excellent job, and thanks to them, my car was completely fixed. I did not need to return to the dealership for them to fix something they missed, and the car is driving great. While waiting for my service to finish, I had arguably, the best test drive, I've had thus far in my "looking for a new car" search. I've visited several other dealerships (Hyundai, VW, Lexus, and Ford) but Patrick Sullivan at Westbrook Honda was by far, the best sales consultant yet. Even though it appeared that I had done my homework researching the new 2013 Accord, he still was thorough in explaining the different features, exterior and interior, and was pretty in depth about the safety features in the new 2013, and how impressive its crash ratings were. It was nice, because it was a salesman who wasn't just dismissing this as something I read on their website. I want a salesman to try and sell it to me, tell me why its so great, tell me why I should consider it--- and Patrick did that, but not in an overbearing way. The test drive was great, and it was leisurely, it wasn't a quick 5 min thing. Overall Patrick was very kind, very informative, and made it a great experience at Westbrook Honda. Based on how good their service department is (first in New England), and how convenient they make it for customers in regards to getting parts quickly, and the availability of different loaner cars, I will definitely buy my next Honda here. More
by JeffreyStiller
Employees Worked With
Patrick Sullivan
