Westbrook Honda

We have been doing business with Westbrook Honda for over 10 years now. There was no question where we were going to buy our next vehicle. Everyone that is employed there is very friendly and makes sure we a 10 years now. There was no question where we were going to buy our next vehicle. Everyone that is employed there is very friendly and makes sure we are happy. Recently we purchased a 2013 Pilot from Sammy Amer. He was incredibly friendly and met all our needs. He gave us a great price and made sure that we were completely happy with our new vehicle. More

We had a very great experience with Westbrook Honda. The time and effort put into our visit was very much appreciated. That is why we have given it a great rating. They were also very friendly and did all time and effort put into our visit was very much appreciated. That is why we have given it a great rating. They were also very friendly and did all they could to make this a nice experience for our daughter for her first car. More

Overall our experience was fine. Was not expecting to purchase a car that day but walked out with a new CRV. We were looking for something reliable and good mpg...looks like the Honda fit the bill. Sean purchase a car that day but walked out with a new CRV. We were looking for something reliable and good mpg...looks like the Honda fit the bill. Sean is a great up and coming sales person who will go far in what ever he chooses to do. More

This would be the second Honda I have purchased from Westbrook Honda in the last 5 years. Both times salesperson Sammy Amer worked with me through the sales process and I came away feeling that I got no Westbrook Honda in the last 5 years. Both times salesperson Sammy Amer worked with me through the sales process and I came away feeling that I got not only a great car but a great deal as well. He is a very personable dedicated and knowledgeable person and I found him to be easy going and comfortable to deal with. After the sale was made he took the extra time and effort to solve any problems that came up from time to time. The service department at Westbrook is second to none and once again the level of comfort and personal service they provide is considerable. Honda is a great car, reliable, fun to drive , and fairly inexpensive to own. My first CRV bought in 2008 has 90,000 miles on it and I have had to actually repair very little in all that time. It has been a joy to own and to drive. I look forward to the same from my new 2013. I can only hope that in another few years when I am ready for another car that Sammy Amer is still there to make yet another deal with me. He is the most dedicated car sales person I have ever met. By example after I bought my first Honda during which I traded the car I had previously driven, Sammy showed up at my home one Saturday to return a personal item that I had left in my old car by mistake. He is second to none. Jan Berry Guilford Ct. (Not in any way a Honda employee-just a driver) 4/6/13 More

Sammy Amer is a consumate professional! This is our second time buying a vehicle from this dealership, but specifically from Sammy. This entire dealership, from the Parts Department & Service to Randy second time buying a vehicle from this dealership, but specifically from Sammy. This entire dealership, from the Parts Department & Service to Randy the Business Mgr. make purchasing and/or servicing a vehicle as painless as the process can possible be! We would highly recommend Sammy Amer and Westbrook Honda in the future. More

SAMMY AMER is a fantastic salesman! Friendly, informative, polite,knowledgeable and genuine are some of the words that come to mind when working with Sammy,. He kept us informed about when our ne informative, polite,knowledgeable and genuine are some of the words that come to mind when working with Sammy,. He kept us informed about when our new car would be in and what we needed to do with the DMV,insurance agency ,etc When we had a concern about something on the day we were to pick up the vehicle Sammy went straight to the general manager to get us the resolve we were looking for. He is an extremely thorough salesman! The Best!!!! More

Sammy is an excellent dealer, not pushy at all and very patient with finding different options for purchasing a vehicle. Was able to explain the vehicle very well, very knowledgeable about the vehicles he patient with finding different options for purchasing a vehicle. Was able to explain the vehicle very well, very knowledgeable about the vehicles he sells. Randy was extremely helpful in financing and making the rate we got for financing possable. Also found additional deals for us that only made the deal better. Look forward to coming back to buy my next vehicle. More

We wanted to replace our Honda Civic. Sammy patiently dealt with our looking at all the available options. He brought in a car from another dealer location to meet our needs and streamlined the purchasi dealt with our looking at all the available options. He brought in a car from another dealer location to meet our needs and streamlined the purchasing process. It was a great experience. More

I was completely frustrated and dissatisfied with my experience at Westbrook Honda. I spent 4.5 hours at the dealership and was forced to drive away after I thought the deal was sealed. Much to my dis experience at Westbrook Honda. I spent 4.5 hours at the dealership and was forced to drive away after I thought the deal was sealed. Much to my dismay, when I went to sign the papers, the deal had changed. The defining issue was accessories. During the initial discussion with my sales rep, Larry Bagley, I stated all accessories necessary for me to buy the car which were comparable to a similarly priced 2013 Toyota Sienna. We agreed that the accessories would be included for the price of $34366. When the initial contract was brought to us to sign, I questioned Larry on the figures. Confused I asked him point blank, “are you eating the accessories?” He said quote “ yes, we are eating the accessories and it was included for tax purposes only” unquote. Unfortunately, this was not the case when it came time to sign the papers and we were forced to end the sale. Larry “ apologized” and said he spoke in error. There was no ambiguity when he gave me a verbatim repeat back when asked about who was paying for the disputed items. I am a Naval Officer with over 22 years and my service has instilled a strong sense of integrity. That was lacking at Westbrook Honda. I felt like I was being played by Larry Bagley. I was only looking for a fair deal and confident that any issues could have been resolved if raised in a proper manner. Even after I sent an email to the General Manager, Ron Bachta, describing my unsatisfactory experience, I received only a call from the sale manager apologizing for the "confusion". However, the day was not a total loss because my wife and I knew that the 2013 Odyssey was the car for us and we ended up buying the mini-van from Cardinal Honda. The switch saved us $40 per month in a 60 month loan. If you want a fair deal and honest broker, go to Cardinal Honda! More