Westbrook Honda

I recently purchased a used vehicle from westbrook honda, a Honda CR-V. The sales experience was difficult and almost didn't happen because of one sales person. I initially went to look at a used car after a Honda CR-V. The sales experience was difficult and almost didn't happen because of one sales person. I initially went to look at a used car after driving through the lot and saw a vehicle that match what we were looking for in a new car. Sales person, Larry Bagley, showed us the vehicle and took a test drive. Unfortunately that night we were limited for time and said we would be coming back. I called the next day to see if I could bring my car in to be evaluated as a trade-in and was told Larry was in but not available. When we arrived we were informed by another salesperson, Manu Serohi, that Larry was not in(we later found out it was his day off) and he would help us. We looked at the CR-V again as our car was being evaluated. When we came back in to talk "numbers" we were informed that our car was not worth much as a trade-in because of potential mechanical issues but that Manu was able to get them to bump up the price to make the offer tolerable. I tried to negotiate with them but was told because of the current situations with car parts coming from Japan that prices of used cars were going up and we were lucky that we were getting the sticker price because the car was soon to be going up in price. The most alarming statement from Mr. Serohi was in reference to dealer profit when he said "sometimes dealerships don't make much profit in sales but this is a time when they do" When I did make another offer on the CR-V which Mr. Serohi brought to the Salesmanager (might have been the GM) I could see Mr. Serohi say something to the manager and the manager start laughing. Now Mr. Serohi said it was a unrelated joke between the two of them but during a negotiation I don't feel it is very appropriate to joke around in front of potential customers. Never the less after much fruitless talking we left without a new car. Thankfully, for them, Larry called us back the following day and worked diligently and hard to get us some more for our trade and work on the price. Because of his hard work and commitment to his customers we bought a certified used car from Westbrook Honda. The CR-V is in excellent shape and after a few days of driving it, we are very happy about buying it. I would recommend working with Larry Bagley but I will be telling friends to steer clear of Mr. Serohi because I feel Mr. Serohi is in it for the dealership not his customers. More

We had a great experience at Westbrook Honda. They were very accomodating. It was a pleasure to deal with them. I had not expected to buy a car when we went there for a test drive. They worked with us so w very accomodating. It was a pleasure to deal with them. I had not expected to buy a car when we went there for a test drive. They worked with us so well that I had no problem making a deal with them that day. More

I want to upgrade my review. The tire pressure light went on when I got home with my new car. I took it back this morning and they found a nail/screw in the tire. They repaired it at no charge and returned a on when I got home with my new car. I took it back this morning and they found a nail/screw in the tire. They repaired it at no charge and returned a clean car to me in short order. The waiting area is pleasant and comfortable and the people pleasant to deal with. I was impressed. More

The salesmen and dealership were very friendly, made the process easy, and gave me a good deal. Had vehicles serviced at this dealership before and they were excellent and quick. Dealt with the salesman, process easy, and gave me a good deal. Had vehicles serviced at this dealership before and they were excellent and quick. Dealt with the salesman, Sammy Amer, before he has always been helpful, never pushy, friendly, and works with you for a good deal. More

I went to look at a used car on their lot Friday. I I went to look at a used car on their lot Friday. I insisted I take the car to my own personal mechanic over the weekend. They were hesitant but agr I went to look at a used car on their lot Friday. I insisted I take the car to my own personal mechanic over the weekend. They were hesitant but agreed I can bring the car back Monday when I have decided,BUT someone else was already interested in the same vehicle and has put a deposit down in case I don't take the car. I had put down $500 deposit to take the car off the lot already. I drove about 10 miles to my house and parked. There was smoke and an odor from the drivers side tire area. I brought the car back Sat at opening 9am. I explained to 3 different people the problem. They said they would look at it and call me later that day. At 3pm I had not heard and had left 2 messages for Manu already. I showed up at the dealership to ask in person what was going on. They said the front brake caliper was frozen but had been fixed. I can't believe they don't test drive these cars themselves before letting their customers take them. How UNSAFE is that!! They will say anything to get you to buy from them. I went on the free CarFax report to add commments on the vehicle I tested. Be Aware of their TRICKS! More

Went to the dealer looking at a couple of vehicles advertised. We were told right away that one of them was just sold. The sales person (Randy) went to check on the other one. When he came back he s advertised. We were told right away that one of them was just sold. The sales person (Randy) went to check on the other one. When he came back he said it was sold also. He then asked what we were looking for. At that point, another person (sales manager perhaps?) called Randy to him and they talked between them and then Randy said wait here. After 10 minutes he had pulled a Ford Explorer up for us to look at. We told him we weren't thinking Ford, but my daughter (who was the one shopping for a car) said she would look at it. She ended up driving it and liked it. We came back in and talked about the vehicle, we had noticed that 3 of the tires looked like they needed replacement. Randy said they couldn't put new tires on it. This was a 4wd vehicle and 1 tire was different from the other 3. We said we wouldn't buy it without 4 matching tires. He spoke with the sales mgr and agree to put 3 new matching tires on it. We then said we wanted to think about it and were going to Denny's to eat and talk about it. Randy informed us that they would be open until 8pm. We said we would be back tonight. Denny's service was severly slow, but when my husband and daughter had walked back over there - they were locked up and heading for their cars. It was 7:30. I know this because I had looked at the clock and as I said they walked back over so I would have my car to drive my granson back over when he finished eating. They also told us they wouldn't be able to get financing on the vehicle because it was too old and the mileage was too high. Guess it wasn't meant to be and from the other reviews here - better that we didn't buy from here. I would NOT recommend this dealership. That baited us in, switched to another vehicle then refused to try to finance it AFTER trying to sell it to us. More

Because I was a serious buyer and I asked the sales rep not to waste my time and asked for the best price. She consulted with financial manager and came back to me with the exact sticker price of the car. not to waste my time and asked for the best price. She consulted with financial manager and came back to me with the exact sticker price of the car. As I got up and put on my coat she protested that "I didn't give her anything to work with". Apparently asking for the "best price" wasn't in her vernacular. As I was exiting the showroom the financial manager approached me and apologized stating that the rep was inexperienced. I said "but you are not and you gave her the directive" and the punch line here is he then said to me that he gave me the best price, but it was the "best price for the dealer". Semantics. I continued to walk out of that dealership. More

This dealership is terrible. I am not sure where to even begin with this. I went into the dealership because I knew chris. However I did not know that he was being employed by a dealer full of scamming liar begin with this. I went into the dealership because I knew chris. However I did not know that he was being employed by a dealer full of scamming liars. The day that I had signed my contract, I was in a rush. I had an appointment for 6pm they didn't bring me into the office until 645pm. That evening the business manager (randy) said that he wasn't going to be able to register my car because of some rule he made up about my license expiring within 60 days. I called honda coporate to verify this information and they denied knowing anything about it. I made randy aware that it was going to be a minimum of two weeks before I was going to be able to get my license, he said no problem come in when you can. Two days later I receive a phone call, he said we need that license today. I said no i cant do it today its going to be a while. He said no problem just call before you come up. about a week later he calls again, this time yelling on my voicemail that we "needed the dealer plate back likkeeee yesterday, I will take other actions towards taking the car if needed" after this phone call i was extremely irritated. I called honda corporate which opened a case against the dealership (still not closed). after the two weeks i received another phone call saying they made several errors on the contract and that they were going to need me to come back down to resign. I decided that sounds like a perfect scam opprutunity so i decided they can take the car back that I had purchased from them. Also they failed to pay off my trade in for the full amount of loan, leaving me with the remainder of the balance. which i paid and now have the title to my trade in because they failed to follow through with the full payment. I told them they can have the title to the car if they let me out of this whole deal. they said i would have to pay the full amount for my trade in which they had already sold (8,800). Sound like a scam to you??? It probably is. Avoid this dealership at all cost. The general manager was fired for some reason, this dealership has a credibility issue......do not trust them.......they will try to pull a fast one on you. More

Do not go to this dealership. They are lairs. I was told one price over the phone, came in and was given a different price. The sales person lied in front of her boss, telling me she quoted me that pr told one price over the phone, came in and was given a different price. The sales person lied in front of her boss, telling me she quoted me that price. They were not willing to match another dealers price, so they actually asked me to leave, and would not work with me. I do not know what kind of dealership they are running - the customer service is horrible. I have been to many other dealerships when I was looking for a new car - all of the other dealerships I went to the customer service was excellent. I did buy a new car from a great dealership in Branford, and am so glad I did, everyone there is very helpful and nice. Do yourself a favor and visit a real dealership. More

If you are looking for a new or used car,and want a good experience-drive right past Westbrook Honda and go to the next dealership. This is long but worth the read,if you like to keep your money. I me experience-drive right past Westbrook Honda and go to the next dealership. This is long but worth the read,if you like to keep your money. I met with Kevon Morin(sales rep),and explained to him what I wanted for a specific certified used car in the $15,000 price range.I told Kevon exactly what I wanted to put down,and exactly what I was willing to spend per month for 36 months.He didnt have what I was looking for but offered me an older model with more miles.I declined.He insisted on "running some numbers" on the car that he didnt have for me.He was giving me sample scenarios at 7.5% interest over 5 years,and 4.9% interest over 4 years.I told him that neither was an option.The rate for 36 months is 2.9%,and thats the term and rate I want. He introduced me to the "sales manager" Marc Ethier,who turned out to be the absolute biggest liar and weasel that I have ever met in my life.When you think of slimebag salesmen,this guy is the poster boy.All Marc wanted to do was "run some numbers".I told him no,and left. When I got back home 45 minutes later,Kevon called me saying that the car I want just came in off-lease,and he can sell it (non-certified) for $500 more than I was looking to spend.I explained that the price was close but I want it certified for that.He called back and said he can certify it for $65 more per month than I was willing to spend.I declined,told him that it was over $2k more than I can spend,and that I would keep looking.Within minutes,I got a message on my phone that "Marc" says we are very close,and he wants to put a deal together.He wants to earn my business.He can do it for $25 more per month,than I was initially willing to spend,in addition to my desired down payment.He asked me to please come out before 5 pm the next day,see it and work a deal.Well,its close,so I figured its worth a shot. ///////////////////This part is the real kicker//////////////// I called Kevon the next day,and told him that I would be there at about 4:15 or so,and I would be bringing my wife,and my checkbook.At 4:10,Kevon called to make sure I hadnt had a change of heart.I assured him,I was running a little late,but I was half-way there.I live over 35 miles from Westbrook and it was a Holiday weekend.At 4:30 he called,and said that it was a slow day and Marc wanted to close up early.I told him that I was only a few minutes away,and I had my checkbook ready.He said,"Yeah,we're closing up now.I'll talk to you later." Real nice guy.He knew I drove all the way out there to see this car,and he locked up and sent me home packing.70 miles round trip driving,and an hour and a half wasted.I pulled in to Westbrook,and sure enough,it was dark and locked.The car was sitting in the garage bay.So much for being there until 5:00,and wanting to put a deal together. I drove home furious,and called Marc to ask what happened.He told me that when they pulled it in the shop to get it out of the rain,they started talking #s,and figured they couldnt sell it at that price,since it would only be a $400 profit,after it was certified.Yes,that is what he actually told me!So instead of being a man,and telling me earlier,or even telling me in person-he decided to run home early and hide from it,until I called him.--So Kevon and Marc are both liars,and neither of them had the guts to tell me. I told him that a small profit and a happy customer go a lot farther towards building business,than a big profit,and someone who is going to badmouth you when they see what a scam you try to operate.His response was that he would "run some numbers",and call me back the next day by 3pm. 3pm comes,no call.Just before 4,Marc finally calls.(Apparently Westbrook is in a different time zone than the rest of the state)He is very cocky and says that xxx is the price of the vehicle,plus tax tags,fees,etc.His "new price" without all the extras is still $1500 more than my quoted "out the door price" from the day before.I call BS,and head down to the dealership. I walk in and head directly for this sleazebag's desk,and tell him calmly that he screwed up,disrespected me and my wife,wasted my time,and he should recheck his numbers,and make up for the mistake. He didnt shake my hand,or even apoligize for making me drive out there,while he ran away and hid with his xxxxxxx buddies.He was very arrogant,and started manipulating numbers on the vehicle.I saw prices as high as $4000 over my quote,$110 a month over my desired payment,and 4 year payment options!! I picked up my cell phone,and played my saved message from Kevon,which clearly stated that he could do it for my desired down payment,with $25 more a month.Marc's only response was "I dont care what that says.Im not selling this car at a f*&$ing $400 profit." So he tells me straight out that he's making money off me,but still wants an additional $4000! I walked out and left a message for Jon Lorensen(owner) when I got More