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Westbrook Toyota

Westbrook, CT

3.8
141 Reviews

80 Flat Rock Place

Westbrook, CT

06498

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Showing 141 reviews

April 24, 2020

Extremely disappointed on how my father was treated from this dealership. My father went to purchase a car, went through the financing and was told by the sales rep that she would call the next day to go ov More

by Angela M
Recommend Dealer
No
Employees Worked With
Jose and Joyce
Apr 24, 2020 -

Westbrook Toyota responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

March 20, 2020

We had an incredible experience buying a used Toyota Camry. All of the employees were so kind and accommodating. I would recommend this dealership to anyone. I felt satisfied after making my purchase. More

by emilyfk
Recommend Dealer
Yes
Employees Worked With
Jason
Mar 22, 2020 -

Westbrook Toyota responded

We cannot thank you enough for your wonderful review of Westbrook Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Dave Gundersen 860-388-6991

March 03, 2020

Great service. Don’t trust the sales associates after purchasing many cars there always feel later that I got ripped off big time. Such a shame. The only one I trust there is Doug and he’s a manager. More

by VA7398
Recommend Dealer
Yes
Employees Worked With
Doug Anderson, Stacey Coleman
Mar 03, 2020 -

Westbrook Toyota responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Best, Douglas Anderson General Manager danderson@westbrooktoyota.com

February 07, 2020

Great service Joyce Scarlet, Raul the manager and Jon, the finance man were amazing. I was in a difficult vehicle situation and not great credit. They were able to More

by Tjg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joyce Scarlett, Jon, Raul
Feb 07, 2020 -

Westbrook Toyota responded

Thank you, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Douglas Anderson General Manager danderson@westbrooktoyota.com

January 07, 2020

Worth the Ride! Joyce Scarlett was informative, helpful and provided a comfortable sales experience. I'm from the northwest corner of the state it was quite a distan More

by JW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joyce Scarlett, John Woo
Jan 07, 2020 -

Westbrook Toyota responded

We are pleased to hear that you had an excellent experience with Joyce and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Dave Gundersen 860-388-6991

January 02, 2020

I made an appointment with Joyce Scarlett and she was exceptional. I could not recommend her enough. she gave me her undivided attention, knew everything about the car I was interested in, answered my ma More

by Kaitlyn Ross
Recommend Dealer
Yes
Employees Worked With
Joyce Scarlett, Jose, Jon
Jan 02, 2020 -

Westbrook Toyota responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Dave Gundersen 860-388-6991

July 30, 2019

Outstanding Customer Service! The team at Westbrook Toyota truly went above and beyond to assure all of my wants and needs were met. The employees were very friendly and attentive, More

by Abrown19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick, Doug Anderson
Jul 30, 2019 -

Westbrook Toyota responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Douglas Anderson General Manager danderson@westbrooktoyota.com

July 22, 2019

ToyotaCare means Toyota Cares! 15K ToyotaCare service yielded the need for a new cabin filter as well as an alignment. No need for skepticism in the decision to have the work done s More

by TonyHybrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Catherine McShane
Jul 23, 2019 -

Westbrook Toyota responded

Tony, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Dave Gundersen 860-388-6991

July 05, 2019

Exceptional Dealership Westbrook Toyota is an amazing dealership, from their sales team to service department the service provided is the best. We will never purchase a car More

by Carpenterfam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joyce & Jose
Jul 07, 2019 -

Westbrook Toyota responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Douglas Anderson General Manager danderson@westbrooktoyota.com

July 02, 2019

Very attentive team Went there for the first time and my experience was great.They helped me get the car i wanted with no problems.Will go back soon. More

by Luiso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Santos
Jul 03, 2019 -

Westbrook Toyota responded

Thank you for your great review, Luiso! We're glad to have our team provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Douglas Anderson General Manager danderson@westbrooktoyota.com

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