Western Ave Nissan

I inquired about a vehicle that had no photos. I asked for photos and the condition of the car. I received several automated marketing emails immediately that had no additional information on the I asked for photos and the condition of the car. I received several automated marketing emails immediately that had no additional information on the vehicle, just asking if I wanted it, offering to answer questions, etc... Yet my questions were not answered. The email that seemed most pointed to an actual person was responded to asking for photos. No response. Followed up a couple days later, response was unprofessional in just saying "no pictures yet." I responded with how ridiculous it is for a dealership in this day of technology to fail to have photos and that I refuse to purchase from such a place and with such unprofessional attitude as a seemingly large place. Their response: "great! Thank you for your time." this is beyond sad, there is no customer service, no tech support, no common abilities to add photos or treat customers you want business from with at least some interest in making the same. Black marked for me to ever buy from them and will share with all I know to avoid them. More

I talked to Linda Perez for the car and she was really great.She asked all my questions. great.She asked all my questions. More

I went to the service last week for a noise coming from underneath the car. Same Problem was diagnosed wrong 3 years ago. I thought they repaired it well. When it went out of control this last couple month underneath the car. Same Problem was diagnosed wrong 3 years ago. I thought they repaired it well. When it went out of control this last couple months, I took it back. They said the warranty was over a month and a half ago. Did not fix it. Did not assume any responsibility. Blamed me with coming back too late. Charged me diagnostics fee. I took my car back. Would never go back to this dealer again. Actually would never go back to Nissan at all. As a result, I sold my Nissan yesterday and bought a new Toyota. This dealership is the same dealership that denied fixing our brand new Pathfinder’s sunroof 6 years ago. It was leaking and they told me that sunroofs would leak. They even put that on service records (in writing). That was not very clever of them. As a result of their behavior, Nissan ended up replacing the vehicle with a brand new one after the arbitration process. Western Ave Nissan is a dealership that definitely carries no business ethics and values. Their Nissan license should be revoked. More

Stay away from this place! !!!! It’s full of con-artists and dishonest people. It’s what gives car salesmen a bad name. I purchased a car for my son, it lasted less than a day. !!!! It’s full of con-artists and dishonest people. It’s what gives car salesmen a bad name. I purchased a car for my son, it lasted less than a day. I had it towed back there for $450.00. I spoke to Manny, who was my salesman, who couldn’t do anything. He referred me to the manager, Holly, who said she would help. I assumed all was good. As instructed, I sent my son back the next day for another vehicle, he spent $140.00 in ubers for this trip. The manager told me Melvin and GM Freddy were aware of the situation. When he got there, Melvin wasn’t there and the GM knew nothing. A total mess. So I drove back in from another state because I was told all was arranged and I would just had to sign papers. Sounded ok. After an hour and a half we noticed they added a dealer interior charge which was the same as the refund for the defective first car. We were waiting to discuss a warranty. It was never finalized. They would not remove it, change it to a warranty or even discuss a reduction in that erroneous upcharge. Manny, Diego, Coby and Holly are dishonest dealer representatives. It’s very sad that this type of sales behavior still happens today. I suggest anyone looking for a car go elsewhere. More

Bait and switch deals to try to get you to buy a newer or more pricer car more pricer car More

Couldn't get them to answer a simple question. Kept asking if I got their email. Didn't get any email regarding the question I asked besides the ones asking me over and over if I got their email a Kept asking if I got their email. Didn't get any email regarding the question I asked besides the ones asking me over and over if I got their email answering my questions. No! I didn't! Won't tell you if the car you inquired about is available. Just a ploy to get you to come in so they can upsell you a car you can't afford. More

Have returned only two out of five email contacts. Those replies were auto generated and answered no questions. Utter lack of effort or fear of answering questions about automobile honestly Those replies were auto generated and answered no questions. Utter lack of effort or fear of answering questions about automobile honestly More

I called to confirm that a 2022 Sentra S was available to purchase and on their lot. The dealership's website showed availability. Monica answered my call and confirmed that the vehicle was available and at purchase and on their lot. The dealership's website showed availability. Monica answered my call and confirmed that the vehicle was available and at the dealership. She said that it came in the previous week. Monica was very pushy to have me commit to an appointment time. First, I asked 3-4 more times confirming it was there. She chuckled and confirmed. Also, I asked if she would be the salesperson that would take care of me - she chuckled and confirmed again. I showed up for my 2:30pm appointment and asked for Monica. The salesman said that she is the phone/internet person and MONICA IS NOT A SALESPERSON - LIE #1. Then, we walked to the back lot to look for a 2022 Sentra S THAT WAS NEVER THERE - LIE #2. He apologized for her lies and I left. WASTED MY TIME, BUT NEVER AGAIN! The funny part... the next day she calls me while I'm buying a 2022 Sentra S from Countryside Nissan. I told her to lose my number! More

Horrible service, called in the am to inquiry about a vehicle they told that they have it, drove almost 2hrs, when I get there sell man (diego) says car was at toyota dealer he was gonna go get it, I wen vehicle they told that they have it, drove almost 2hrs, when I get there sell man (diego) says car was at toyota dealer he was gonna go get it, I went outside after 10min and he is still on the back almost like hiding, walked back in and some other sell man tells me the car is not gonna be ready for a few days to come back! I was xxxx and all he said is I can get you a manager with the I don't care face. I should Had known better price was too good to be true. Talk about wasting people's time and $ More

Dealer made offer to sell for a sum certain online via True Car. We communicated several times via email. We verified vehicle was in stock and ready to pick up. Verified pricing by emailing all of the True Car. We communicated several times via email. We verified vehicle was in stock and ready to pick up. Verified pricing by emailing all of the True Car price data, just to be sure. We drove 5 hours and accepted the offer, but Western Ave suddenly piled on almost $3K in additional fees... and then said the car wasn't even on the lot (after we were told it was there, in stock, and ready for us). The salesman admitted "we always lowball" offers, just to get potential buyers to come in to the dealership, where the dirty work is done. We wasted an entire day and 10+ hours on the road, only to realize the extent of their dishonesty upon arrival. I've been been buying vehicles since the 1980s and this is the least reputable, least honest dealer I've ever had the misfortune to encounter. Needless to say, we walked out and will never return. We're telling all our friends far and wide about our insanely poor experience with Western Ave Nissan. If I could give them less than 1 star, it'd STILL be more than they deserve. If dishonesty, misrepresentation, and "bait and switch" is what you're after, they're a perfect dealer for you! More