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Westfield Ford Inc
Countryside, IL
110 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 110 reviews
April 30, 2024
I put a 1500 deposit for a vehicle that was promised to be delivered in 4-6 weeks. I waited 10 and asked for my money back. I was told it can only happen when they sell the truck, they sold it for 10k over be delivered in 4-6 weeks. I waited 10 and asked for my money back. I was told it can only happen when they sell the truck, they sold it for 10k over in one day of receiving it and still refused to give me my deposit back. More
by tony
Employees Worked With
Victor
Helpful March 19, 2024
The Westfield Ford staff were a pleasure to work with. They were informative and very accommodating throughout the entire process of buying my new vehicle. I would recommend them to anyone. They were informative and very accommodating throughout the entire process of buying my new vehicle. I would recommend them to anyone. More
by Akennelly5
Employees Worked With
John Costello, Moe Alawadi
March 16, 2024
I purchased a new plug-in hybrid Escape from Westfield. Russ Brown made the sale simple and financing helped me with a discount. The staff detailed the car nicely and I am very happy with my new Ford. Russ Brown made the sale simple and financing helped me with a discount. The staff detailed the car nicely and I am very happy with my new Ford. More
by RES
Employees Worked With
Russ Brown, Amen Ali
February 16, 2024
I have had a feature on my car not work for 2 years. I have been to the dealership no less then 3 times to have it repaired. I was just told again they need my car and will call me when they have a loan I have been to the dealership no less then 3 times to have it repaired. I was just told again they need my car and will call me when they have a loaner available. That was 3 weeks ago. I call, leave messages, no one calls me back. They dont give a crap about you once they make the sale. I know if I was a man, they wouldnt blow off my issue for two years. RUN away from this dealership, especially if you are a female. TWO YEARS- NO RESOLUTION. Purchased a brand new vehicle that has never had 100% of items working. More
by IgnoredFemaleOwner
Employees Worked With
Adam
February 13, 2024
Make promises they don't intend to keep. Found out the 2 different fixed the same part however one of them broke the part and know one knew until I took my car to another shop. Turns out I h Found out the 2 different fixed the same part however one of them broke the part and know one knew until I took my car to another shop. Turns out I had to take my new vehicle to another dealership to get the service I expected.This dealership has turned into a nightmare experience and I am sorry to say that I bought a car from there. I still remain confident the ford will make things right More
by Taylormadebody
Employees Worked With
Adam Saleh
February 13, 2024
Very professional and easy to work with. Negotiations were surprisingly easy and simple. Amen, the salesman was very knowledgeable and personable. Negotiations were surprisingly easy and simple. Amen, the salesman was very knowledgeable and personable. More
by Pathahn
Employees Worked With
Amen Ali
October 12, 2023
It was fast and simple and I love my new Ford Everyone from the salesman to the Finance office made it a wonderful experience. Would recommend to everyone if in the market for a new vehicle to give them from the salesman to the Finance office made it a wonderful experience. Would recommend to everyone if in the market for a new vehicle to give them a shot I was not disappointed More
by melissamartin777
Employees Worked With
Rick Blumerich
October 06, 2023
We had a very good experience at Westfield. The negotiations were professional and straightforward. The price of the truck was fair, not more or less than competitors but it was nice to deal w The negotiations were professional and straightforward. The price of the truck was fair, not more or less than competitors but it was nice to deal with people who didn't test you like a sucker. My only negative was the paperwork guy who gave us a very, very hard sell on an external warranty and made my loan for 60 Months rancher than the 48 I asked for. As the last person in the process that leaves a bit of sourness to the experience. That said we would definitely consider for another purchase. More
by Racemd
Employees Worked With
Nick Stepici
