Westfield Ford Inc

Worst Service Department Ever - All they want is your money! By far the worst customer service and service department ever at Westfield Ford! Since my rear brake job back in September of 2015, I have had my car By far the worst customer service and service department ever at Westfield Ford! Since my rear brake job back in September of 2015, I have had my car in 6 times for a noise coming from the rear. First they didn’t hear the noise, then it was the calipers, then it was the brake clips coming apart, then the tie rods, then rear strut, after spending over $500 and not resolving my problem I had had enough! I went to pick up my car this past Saturday and when they wanted to charge me another $400 for something that DID NOT fix my problem, I refused to pay. After back and forth and then being told “We could always put your old parts back on and refund your money!”, I agreed to pay for the parts only. I was given my keys and when I go to get in my car, it wouldn’t start. I was livid! They took it to the back and after waiting close to an hour, I was told I needed a new battery (but I would be given a break on labor charges). I flipped out and asked to speak to the owner. I spoke with Carm Scarpace who told me he is part owner and I explained to him that I had been there MULTIPLE times for the same problem and none of their “solutions” had fixed my problem and I didn’t think it was right to have to pay for this. He assured me that the problem was now fixed (which is what I was told every single previous time my car was in) and they waived labor charges from previous work but said he couldn’t do anything about the battery. I would have to pay for the battery. My battery was fine when I dropped it off! Why didn’t the supposed diagnostic testing that they always run show that I needed a new battery?!?! I refused and told him I would contact their corporate office to which he quickly said they are privately owned. They jumped my car and I walked out of there saying I would spend $300 on a battery elsewhere before giving Westfield any more of my money! Then, as we were walking out, Carm (yes, the same person who responds to all the negative comments on Yelp by apologizing for the negative experience and stating that customer service is their number one priority…BS) says to us “there might be another way I can help … we can trade you out of your car for a lower payment and I can credit all of the fees you’ve paid.” Instead of helping me understand why I paid so much money for things that did not fix my problem, he was just interested in selling me another car. What a slap in the face!!! Finally, the icing on the cake … the noise IS STILL THERE, IT HAS NOT BEEN FIXED!!! The ironic part, as we were at the dealer, a friend (who was looking to buy a new Ford) sent me a text asking how I liked Westfield Ford, I’m sure you can all guess what my answer was! NEVER AGAIN!! More

Bad service Horrible service experience, went in for an early AM appointment and my vehicle wasn't even seen. I had to bring it back the next day for another hal Horrible service experience, went in for an early AM appointment and my vehicle wasn't even seen. I had to bring it back the next day for another half of a day for an oil change and an engine light reset. The team did nothing for me but apologize for the delay and lack of communication. I don't ever recommend bringing a vehicle in for service let alone buying anything. More

No ordeal Sometimes car shopping can be an ordeal. It was not at Westfield Ford. Nick Stepici was great. He listened to what I wanted in the Escape and explain Sometimes car shopping can be an ordeal. It was not at Westfield Ford. Nick Stepici was great. He listened to what I wanted in the Escape and explained all the features and answered all my questions about the vehicle and the paper work that goes along with purchasing a new car. My family has bought our last several cars from Westfield Ford and I do not hesitate to recommend Westfield Ford. More

Mildred After shopping around at multiple dealerships I'm glad my search stopped here. Mildred was friendly and able to find exactly what I wanted after a br After shopping around at multiple dealerships I'm glad my search stopped here. Mildred was friendly and able to find exactly what I wanted after a brief description. I highly recommend her for your next vehicle purchase. More

"Very Satisfied Repeat Customer!" I am absolutely satisfied with my new car purchase. I was not pressured by any fast talking sales person to sign on the dotted line. I worked with Mil I am absolutely satisfied with my new car purchase. I was not pressured by any fast talking sales person to sign on the dotted line. I worked with Mildred Anum and she was absolutely awesome. Mildred was very professional, and at the time answered all my questions. I would highly recommend this dealership to anyone in the market for a new, or certified used car. Sincerly: Ricardo More

was excellent I am very happy purchasing my vehicle and my dealer Mildred was awesome. She showed me nice vehicle and was very polite and professional. Everyone the I am very happy purchasing my vehicle and my dealer Mildred was awesome. She showed me nice vehicle and was very polite and professional. Everyone there were very nice welcoming me. More

Great employee! Mildred was an absolute pleasure to work with in purchasing my new car. The dealership didn't open until 10am but Mildred came out around 9:40am and Mildred was an absolute pleasure to work with in purchasing my new car. The dealership didn't open until 10am but Mildred came out around 9:40am and assisted us. She was knowledgable and was able to answer all of our questions. More

servive department I have a 2011 Ford Ranger that I have been getting serviced here since the truck was new. I am in for general maintenance ever 3 to 4 thousand miles & I have a 2011 Ford Ranger that I have been getting serviced here since the truck was new. I am in for general maintenance ever 3 to 4 thousand miles & have had excellent & great service every time. The advisers are always friendly & helpful. More

Excellent service while buying my first car Being a recent grad with a brand new job, I decided to get a brand new car. I was looking for a manual transmission - something sporty and flashy. Aft Being a recent grad with a brand new job, I decided to get a brand new car. I was looking for a manual transmission - something sporty and flashy. After visiting many dealerships and test driving the Ford Focus ST, Toyobaru BRZ/FRS, and a Subaru WRX, this dealership won me over with courtesy and attention to detail (and some amazing deals). I ended up buying the 2015 Focus ST after a smooth few-hour transaction and negotiation process. I can't wait to go back for the new RS once it's released. Awesome dealership, will buy again. More

Mildred at Westfield Ford Mildred made the whole experience of buying a car, a wonderful and professional one. She listens well and makes sure that she serves your needs in s Mildred made the whole experience of buying a car, a wonderful and professional one. She listens well and makes sure that she serves your needs in selecting the kind of car just for you. Most importantly, she follows up make sure everything works out for you. More